“Katlin deserves to be a store manager due to how amazing she was yesterday! My husband and I were buying a gun safe, ready to spend alot of money for it.We initially were at the menards in carpentersville where we were horribly treated by the manager and resorted to taking our business elsewhere. Katlin initially was in the tile area helping a couple , after she finished with them, she immediately apologized for the time we waited and immediately assisted us in picking out the right safe for us, she.checked the safe herself and walked us through the resetting of it and how to use it. She went above and beyond. I absolutely loved her! Great team and great experience”
“I went to Home Depot today looking for some paint and the man at the paint station (I think his name was Jeff) was SO helpful!!! He realized I didn't really know what I was doing or what products I needed, and he took the time to explain the process, recommend certain paint techniques, helped me select which products to buy, and answered all my questions. I've never had such incredible service at a store like this before. He was so focused on helping his customers that I didn't get a chance to properly thank him before he was off to help someone else. Please give Jeff a raise because whatever you are paying him is not enough! :) Even the lady who checked me out was friendly and greeted me with a smile. 10/10 experience shopping at this store, I will definitely be back if I have any other home improvement needs!”
“I called the store to learn about a snow blower. Fran helped me, she may be the manager or assistant manager or just a fabulous associate, but regardless, she had the snow blower waiting for me and she answered all of my questions. I was out of there quickly and happily.”
“Great Home Depot, and it's stocked well. Employees are nice and the store is clean. Who doesn't love DIY projects, and Home Depot has great service in the store, online, and by phone. It's my all-time favorite place to shop.”
“There is a greeter as you enter where you can find what you want by asking right when you enter. The selection is quite extensive with different price points. I will definitely return when I am in the market for a new product.”
“I bought a bag for tools, the bag is very good, but I realized that I don’t need such a bag yet and will return it back to the store. But the bag is very comfortable and I will buy it soon”
“The best employees and in stock for all your hardware needs. I recently remodeled a rental unit and purchased things like grass seed and paint gallons. The staff are always welcoming and friendly. I use the Ace app to earn points towards rewards and to score great discounts and coupons. This Ace has been a blessing to Sugar Grove.”
“One of the most curiously weird stores to buy exotic stuff. I love their bottles, jars for my organic medicated oils. They have small tiny rubber animals, painting tools and a truck load of parts to make cool mechanical and electrical toys and gadgets.One can buy tools, telescope, microscope and many parts for science projects. It has cool little toys that makes even adults play around.Staff is super cool knowledgeable and helpful. Shout out to the store manager to providing bottle of water for people in this hot summer season. Just for this reason I am going to shop more.”
“Did not carry Alumi-wax. Google search said it did. Ace Manager was very helpful checking on availability but was not able to provide this highly recommended product. Guess I will have to go to Walmart.”
“I don't know how this happened but I went in to buy four screws and four washers. Somehow I ended up paying seven dollars for them. I was still in the parking lot and figured this is not right. I go back in and they saw I had been overcharged and it only cost about two dollars. Strange to be so far off. But they fixed it with no problems”
“This Ace Hardware has been incredible to our family for many years. There is always someone professional and friendly on hand to answer questions. Last week I had to return some air filters I had bought many months ago (I had purchased the wrong size and didn't think a size too small was a big deal until my A/C provider showed up). I didn't have a receipt and they went the extra mile and looked it up and gave me a full refund. Very unexpected and generous, thank you!”
“I had a great experience here. I was looking to buy a grill for my father for his birthday and the staff was very helpful with the process of buying it and having it delivered. They were even able to deliver it the same day. Very satisfied customer.”
7:30AM - 7PM
2650 E Main St, St. Charles
Hardware Stores
“We were 25 miles from our shop and needed some cut off wheels to finish our project. Went on Google to find the Ace hardware store was less than 3 miles away. As soon as I walked in the door I was greeted with good morning and what could we help you find. Thanks to the staff I was in and out in minutes with my cut off wheels and a delicious bag of fresh popcorn. Thank you”
“Did a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower I’m very happy with. Scott is a very nice and knowledgeable man.”
“Store # 00126 2/3/24The cashier, Jaime was very helpful. I got exactly what I was looking for, The Manager, Joseph showed the upmost respect.Definitely recommending this store!”
“Bill and his team are a complete kitchen and master bath re-modeler. He and Jake were experts, professional, and great to work with. Bill was patient and helpful from design, choosing materials, modifications and work order changes right up to the final adjustments. The results are amazing and we love the layout of the bathroom tile, cabinet, and a shower in place of a platform tub. The quality and workmanship are excellent. Bill and his team come highly recommended.It wasn’t only the design that went far beyond – the quality of the work done was impeccable. The job site was always clean, the crew was professional. They paid attention to the details and ensured that all work was completed to the highest standard. There is no such thing as “good enough” with them. As a result, we now have a master bathroom that is even better than we ever imagined they could be.Services: Tile work installation”
“Nice helpful staff. I stopped in to grab supplies for a cleaning job I was doing in Warrenville. You know how it is when you go into a store you've never been in before, especially when you're in a rush? It sucks usually... But here I got helped right away and the employee pointed me exactly to the right.Very helpful!”
7:30AM - 5PM
480 Industrial Dr Ste 116, Naperville
Hardware Stores
“It’s a business that treats me well, I get here help with reliable parts and professional advice. Sometimes they send me to their competitors if parts are available faster.”
“I love the fact that all staff make you feel welcome, especially the receptionist, good people good humor make me feel good friendly I’ve been with you guys for a week, and so far everybody’s been awesome. Very respectful specially.the whole department weather is a machine operator, the receptionist secretaries human resource. I feel good and I feel comfortable. Thank you for the opportunity. Sincerely, Alex.”
“What's not to love when the conversation deals with inexpensive tools, gadgets and the like. It's possible many of their goods are produced overseas and if that's a bother, seek out online whiteboards that discuss all the American made items. Stopped in randomly to look around. Found a handy tool to clear a clogged sink(in seconds), a ridiculous amount of rubber bands and a set of tool box accessories, all of which were on sale. There is always some sort of price reductions on useful items you may not (necessarily) need but could have use for one day. With that said, also got some solar pathway pucks for the yard. As seen on TV quality. If you have one of these local to you, it's worth joining their loyalty perks program so you stay up-to-date on price breaks. If you're in the services/ trades, they have many of your needs and offer used equipment for sale.”
7:30AM - 4:30PM
1100 Jericho Rd, Aurora
Hardware Stores
“Talked with Don at the Aurora/Montgomery store. Wow! What great customer service. He was really nice, we talked through prices and how the exchanges worked. He even went in the back to ensure the equipment was available for today. As I come by more people who lack customer service, this becomes more important to me as a core business value. Thanks Don!”
“I put too much oil in my snow blower and they assisted me by draining it and starting it right at closing time. I was pleased with their customer service approach.”
“Arlene is the most efficient and helpful salesperson. I've worked with her for years and I refuse to work with anyone else! She always treats my clients the way I would, which is what I look for in a partner. Sue truly is the best!!!!!”
“Ultimately, Menards has an edge on Home Depot and even Lowe’s to some extent when it comes to product availability and price for the consistent quality of products.The Fort Hill Dr. Naperville Menards has always been a quality establishment with good employees that are respectful and helpful. No retail establishment will ever be perfect nor can it be, but I still appreciate this Menards for my various home maintenance needs.Just recently located in the parking lot of this Menards (December, 2023) there was a Mexican food truck by the name of The Gorditas Tacos.They have the best Cabeza tacos out of all of Chicagoland that we have tried to date!My fiancé and I have been trying Mexican food throughout Chicagoland for years and out of all of Chicago and the suburbs, this food truck has made the very best Cabeza tacos!I cannot find them on Google, but have requested an addition of this food truck to Google Maps.”
“The great guys at Ferguson not only helped me determine the part I needed, but also found it for me at one of their branches where I got some helpful advice about installation. Thanks!”
“Only a select few individuals possess the fortitude and expertise to be chosen to run Menards the third largest retail hardware store chain. When you see Tim, the general manager and has been able to instill his morals, integrity, and knowledge into the employees, fostering an environment of growth and learning, but seeing an environment, where all the employees feel like, they are part of a professional sports team, and act accordingly! The employees are not only passionate about their own development but also every customer fulfilling their needs.The general manager’s unique skill lies in earning the respect of all employees, not through mere demands, but by demonstrating genuine care for the store, the customers, and most importantly, their well-being. This unwavering commitment to employee welfare has fostered brand loyalty among customers. They remain patrons of this location even if it means traveling further or going out of their way. Such customers become lifelong patrons.Unlike a dictator who delegates menial work to employees, this general manager has created a cohesive team by working alongside them. Employees witness firsthand the general manager’s dedication and hard work in achieving shared goals. Every customer is greeted with a smile, and every employee knows their role in ensuring that every question receives the right answer. If necessary, another associate steps in to provide expert assistance.I wholeheartedly recommend this store! Once you experience it for yourself, you will understand why customers keep coming back. Whether you need help with your current DIY job or simply want to chat with friendly faces, this store is your one-stop destination.”
“I buy everything home related at Home Depot. It is my favorite DIY and home improvement store. From appliances, garage door opener install, carpeting installation, and anything else that I will do to make my house a home. Thanks again Home Depot”
“We had some issues with an online order recently (wrong items sent etc) and weren't getting much help from the online customer service representatives that we called at first. Both referred us to the store for the order issues. Manager Liz called and took care of both issues very quickly and was patient and personable the entire time. she also provided some tips and recommendations for future purchases. I will definitely try and do all my purchases in store from now on. Customer service was excellent. We appreciated her friendly help during this busy holiday season!”
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“Great "small town" hardware store. Never understaffed. You can always find someone to help you. Very nice selection and competitive prices. You can shop online and pickup in store, or go in and talk to someone if you're not sure what you need. Services like screen repair and key duplicating are offered. Plus, you can get in and out in five minutes, and you don't have to walk a mile wandering down endless aisles filled with everything except what you need. The best attribute, though, is the people. Helpful, friendly, and a pleasure to do business with.”