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October 2024 by John Waddell
My hot water heater was originally installed in 2001 and finally started to rust out. I wanted the same brand, Bradford White, as it lasted so long and American made and most other areas plumbers installed what was in stock. I found Plumb it through Bradford White's service finder and within minutes of filling out a quote request online I was called to confirm my type and size and given a reasonable price for the tank, installation and removal of the existing, and they scheduled for the next morning. Plumb it showed up on time. The brought everything in an out with ease and left no mess. The new tank was in and operational in less than 2 hours from arriving. I will use for my future needs.
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August 2024 by Michael Beliveau
True Honest professionals. My first call to the company was 10 years ago. Jim answered and I would never forget his name as rather than come out and charge me for something i maybe didn’t need, he walked me through some easy solutions that I was able to do and fixed my issue. Since then I have always called out Scott/Jim as they are amazing people to work with and pricing is always fair and they are friendly and timely. Almost impossible to get all of that from any company these days! Call them you won’t be disappointed!!
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June 2024 by Jason Veenker
Super quick response, always friendly and willing to help (even troubleshooting on the phone before coming!). This team is polite, professional, quick, and efficient.
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June 2024 by Chuck
We had to have our hot water heater replaced. The old heater was a Bradford White which lasted 24 yrs which is fantastic. So I wanted the same brand. I googled plumbers that installed BW and I got a list of companies which included Plumb It Inc. I requested a quote and received a call back early in the morning from Scott. He asked me a few questions about the old heater and gave me a quote.
I said I’m going to get a few more quotes and would let him know. After 3 additional quotes, I decided to go with Plumb It and called Scott back the same day. He had the BW tank in stock and scheduled it for the following morning. He said his men would be here between 10a-2p. They arrived at 9:45a which I thought was awesome.
Jim and the other Plumber proceeded to replace the heater tank in a fine tuned team fashion. They were very professional, conscientious, and did a exceptionally fine job in a very short time. I would give them 10 “Stars” if I could. I highly recommend Plumb It Inc. and will definitely use them for future plumbing needs. Thank You
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May 2024 by Joe V.
Great work on water heater replacement and another semi-emergency. Scott must be a wonderful boss - his guys are always pleasant, smiling, and thinking!
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May 2024 by tmlplus
Guys did a great job installing a new toilet for me this week and taking away my old toilet.
Thanks Plumb It Best!
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April 2024 by Chandrashekar Krishnan
James came by so quickly! We called them in the morning and they arrived within a few hours! Process was very smooth in getting an appointment scheduled. James took his time to understand our situation and even called Costco to confirm that they would install our fridge if the water shut off valve was behind our fridge. He’s so knowledgeable and friendly. I only wish they called in advance to let us know they were on the way. Otherwise very reasonably priced and hardworking knowledgeable workers.
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March 2024 by Dave Evans
Another sump pump replacement done quickly, professionally and at a good price with good service! Still doing great work!
Came out at 2am and replaced my dying sump pump fast enough to avoid flooding my basement. Good service, courteous and professional. Answered the phone at 1am when many of the more heavily advertised firms didnt. Glad I found a good local plumber!
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February 2024 by Douglas DeBoer
Without going into detail, we ran into an issue. Scott went out of his way to make sure that the customer was completely satisfied. What more could you possibly ask for?
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February 2024 by Christopher Yarborough
Scott & his team at Plumb-It have done a lot of quality work for us over nearly a decade. They are straight shooters and will not try to upsell to pad their pockets. Timely and professional. Scott has even provided guidance and potential solutions when I'm working on an issue. I definitely recommend them. Support local business.
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January 2024 by Pam
I had a problem with pipes during a winter cold snap. I called and Plumb It Best responded immediately. They were over within an hour and a half. They identified the problem right away but had to order a specific part. They were back with the part 48 hours later, installed it and gave me a very reasonable price. Highly recommend!
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January 2024 by Juanita Richardson
I wish there was a plumber this knowledgeable, thorough, honest, professional, and kind where I live. My daughter has been using Plumb It Best for over a decade and I've seen when I'm visiting how wonderful their services are and the excellent quality of their work. They really know what they're doing, get the job done correctly the first time, and have very fair pricing.
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January 2024 by Sanjay Bhatt
I highly recommend plumb it for plumbing services. They are very reliable, honest and stays behind their products. Scott is amazing.
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January 2024 by Lille
We had some small jobs done with them that went okay. Prices were fair and quality wasn't bad. Then we had a major clog in our sewer system and sewage was coming up our laundry room drainpipe. We called them and they came out pretty fast. The water had since mostly drained so they augured the pipe in our laundry room drain, but they realized their auger wasn't long enough to reach the clog, so they they uprooted our bathroom toilet which was an extra cost which was unfortunate but I guess I understand. The ended up finding the clog this way. One thing I was not keen on was the absolute mess they left. I don't know if it's normal or not, but our laundry room and bathroom had a massive amount of sewage all over the floor that they didn't clean at all from the auguring. It was quite disgusting and their boots spread it into the hallway too. Anyways, they guesstimated by feel of the pipe where it seemed like the clog was. It turned out to be roots getting into the pipe.We filed a claim with our insurance and asked if they could tell us definitively if the break in the pipe was under our porch or past our porch. I asked them to come out and measure if it's under our porch, since if it's under the porch it's not covered. He told us over the phone that he knew it was under the porch, just past the basement wall, but that they would come out anyways. They didn't open up the sewer line and they just guessed that it was right at the wall exiting the basement again. He measured the porch, but It didn't really make a lot of sense how he was measuring. He said it's under the porch, but we trusted it and decided we had to pay the whole thing out of pocket.Then the planning for the fix came. This was where our trust really deteriorated. We asked Scott to give us a quote for the project. He told us the best option was to reroute our entire sewer line on a completely different wall in our basement and that it would be less expensive for us compared to excavating it. He was quoting ~$9000 and said that he contacted other's opinions and told us that he was being honest whereas other plumbers might not be and it wouldn't make any sense to do it any other way and to not go with other people because they'll do it wrong. He said that other people would do it cheaply or a simple patch and our porch would thus collapse. Our insurance agent advised us to shop around a little for quotes, but when we mentioned that to Scott, he was a bit condescending on the phone with my fiance. He guilted him for spending time coming up with the project and that other people are going to do it wrong. We said we were thankful, but we just wanted to see what other opinions were especially if we had to pay that much out of pocket.We kept asking him to fill out a proper quote not just an estimate, but I think after we said we were even just thinking of getting other quotes he started ignoring us. We never even said we were not going to go with his company, but he totally ghosted us after. We tried emailing and calling many times. We left voicemails, and bumped emails for weeks and it was radio silence.It was a blessing in disguise though. We found another plumber after months of being ignored by Scott. This other plumber from a different company actually opened the cap on our sewer line in the basement, identified the clog, measured out how far in the clog was, measured our porch, and found the clog was literally past our porch so it was all covered by insurance and was half the price. We've since gotten it all fixed and I'm so grateful for it. It didn't really feel like Scott really cared much about how we had to pay out of pocket and our new plumber said it was a little weird that he thought that his solution was to reroute the entire sewer system instead. Plus the proposed new sewer line would have to cross almost every single utility line to get back to the sewer line in our yard and would be in close proximity to several large trees. Not to mention that he seemingly ignored us a
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December 2023 by Jan M.
Quality work, efficient and considerate, good price, quick response, and trustworthy local company.
