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January 2024 by Andrew Selvaggio Jr
They seemed to not have things organized and communication from online to store is failing. There was an irate customer before me yelling her dissatisfaction. The mechanics had a full garage, but no one seemed to be working, but rather on their phones. The manager seemed to be struggling with keeping up with the business, which is sad. Cancelled my appointment in person due to the time frame becoming 3 hours. Called Discount Tire and was able to drive up no issues, and they provided a better cost and customer service experience. Firestone needs to get things together, or they will drown in the sea of car service shops that are on RT59.
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January 2024 by Christina Erickson
We have been Firestone customers for years because of their honesty and great customer service. For this service, our teen daughters set up the appointment, brought the car in, spoke with Mike, who is always friendly and respectful, and picked up the car. They were treated like valued customers, with the same friendliness and respect. Thank you, Mike, and Firestone, for helping us increase our daughters' independence. We really appreciate it!
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January 2024 by Chris Brinkman
I didn't have an appointment and Jim worked me in. Great staff!
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January 2024 by emmy erhardt
Miguel saved the day! I had a nail in my tire and almost missed my job as a performer for private events because of it, but he squeezed me in and got it done while he was all alone at the shop in below freezing weather! Forever grateful that I didn't end up needing a whole new tire and that he saved my client's event!
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January 2024 by Shaik Abdullah
Very poor customer service. I booked an appointment 3 days ago and the appointment was confirmed. When I went there on the appointment day and time, I got a call 30 mins past saying they don’t have people to service and they can’t do today. Very poor customer service and I won’t recommend.
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November 2023 by Savannah M
Called for a quote already knowing similar pricing for the parts and guy said a complete over price of $2500+ when I called him out on that he said whatever that’s my price. For reference all it was was just ONE fuel injector and timing belt and water pump online pricing isn’t even anywhere near that. Surprised they have good reviews. Don’t suggest this place if your a women they’ll expect you not to know anything, and obviously outrageously price you and be unprofessional.
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November 2023 by Chaitanya Pujari
Went here to ask for urgent flat tire repair. No one was available to fix the issue. I was there at 6 in the evening. Worst service.
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October 2023 by Kimberly
Very bad experience before I come I told them need to fix windows when I got there nobody fix until tomorrow so I told change oil and look 1 my tires it always lower and when I pick up he say it lower but it ok before I go I will that tire almost 10 time the rest may be 3 time and u say is fine I go to fire stone for long but this time make me vest my time what I need to fix they don’t why not told me from first place when I call so I not come I go somewhere else
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October 2023 by vamsi krishna
Quick and good service, they always gave their honest opinions on my vehicle and never wanted to make me spend money, I've been their customer since many months and never disappointed.Usually a busy place appointment is must.
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September 2023 by Joaquin Philippe
Please save your money and car by NOT coming to this place! Very bad service from just a plain battery change to changing my rotors and brakes, they made horrible mistakes to my car. My car’s front brake pads and rotors (serviced by them just a month before) burst into smoke and a very bad burning metal smell while driving and had my car towed to them (i had to pay for the towing company by the way) They said sorry for putting very cheap parts and will redo the service with more high end parts (still covered with their warranty) After a couple of months, creaking sounds on my brakes again, this time they forgot to put lube on them. I was literally just dumbfounded of the kind of service this shop have. I mean i get it if the service was free, but I paid big bucks for what’s supposed to be done by professional and experienced mechanics. Please just stay away from this place!
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August 2023 by J P.
Do not even try to use their mobile ap to make an appointment. They show available times on their ap but they either call you to tell you the time is not available or you show up and it's a long wait because they're not available This doesn't happen at other Firestone locations. This store used to be my go-to for tires and service. But they are an absolute nightmare to deal with now.I should've learned the last two times this happened at this location. Strike three and they are out.Do yourself a favor and go elsewhere.
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April 2023 by V Yadiki
I was looking for quotes for changing the break pass and rotors. This place gave me the most economical quote with warranty (comparable or better than other places) for the parts and labor. Call them for an appointment and there is no need to wait. It's been a couple weeks and I have no complaints with their work.
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March 2023 by Donna McKinzy
He answered the call with a positive tone. And took my sons car in right away. This is an awesome company not only did they fix my son tire they also fixed the light fixture. It was electrical. He didn’t try to mislead me by just fixing the tire and not try to make a tire sale.Service: Tires
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March 2023 by Manjunath
Very friendly assistance. This is my 3rd visit and have always returned satisfied with the service. Thank you team.
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February 2023 by Angel McVey
Came in needing an alignment after installing a new steering rack and ended up with two torn steering rack boots because “it’s not the technician’s job to check that they are getting twisted.” They then tried charging me for the repair which I thought was ludicrous. In the end I got my money back and some boots that didn’t fit despite me giving an exact part number.So now I’m out $50 for the proper replacements, an afternoon of my own work, AND now I need a front alignment again. If you care about your car long-term, I would stay away.
