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March 2024 by Steve S
An absolutely wonderful buying experience especially with the purchase ordered by phone.Nate was great to work with. The window treatment was packaged perfectly, shipped precisely and came in measured right!I wasn't looking to shop a box store. I wanted the expertise and customer service my project deserved.You owe it to yourself to have a Rainey experience. You won't be sorry.Btw., I didn't break the bank either!Laura and Steve S.
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January 2024 by Sarah Meadow
My husband and I bought our window treatments from here and were so happy with our purchase! Mark and Nate were very knowledgeable on design and what would look best in our space. We ended up installing a Hunter Douglas panel system and a roller shade as well as some window shutters.Nate and Mark worked with us to make sure we had exactly the fabric and look we wanted and provided great recommendations.A few of our shutters arrived slightly bowed which Rainey’s noticed on install and took care of without us even needing to ask - They ended up replacing the entire system to get it perfect.We will definitely be using them again for future window treatments. Highly recommend!
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December 2023 by Gus Monahu
Closed. Even the closed sign on the door was wrong. That date had come and gone.
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November 2023 by B Miller
Exceptional customer service. I had all my Hunter Douglas blinds updated to the new rechargeable battery wands. Rainey’s had great communication on their cost and time line, installed on time, walked me through the use of the hub, and fixed existing manual blinds that were hard to use. They are a great local family business.
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September 2023 by Anne Ellsworth
Rainey’s could not be any more easy, fair and helpful to deal with. I worked with them on both blinds and carpet. I would recommend them to anyone!
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April 2023 by Christopher Vodden
Outstanding. Rainey worked with us to get what we wanted for our custom drapes.
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March 2023 by NMS
Family owned and easy to communicate with them about my order. Great quality work and made sure I was completely satisfied.
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March 2023 by Vince DeCarlo
What an absolutely terrific experience. They were very patient and understanding with our lack of knowledge and worked very hard to understand what we wanted to achieve. They did some extra research to find out what was available, presented us a number of options, and helped us chose one. They were very responsive and kept us up to date on the status of our order. They were very flexible, pleasant to work with, priced right, and delivered quality product and workmanship. I cannot say enough good things about Rainey's - the company and the family.
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January 2023 by Tina Riemer
Rainey’s Decorating is the best in both pricing and customer service! They communicate promptly and if there was ever an issue, they bent over backwards to address it/correct it. Their products (for me: Hunter-Douglas blinds) are high quality, yet their pricing is very competitive. And, of course you can’t put a price tag on friendly and attentive customer service! I will definitely use Rainey’s for all my decorating needs in the future.
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November 2022 by R. Patrick McMurphie
I took my pleated shade to Hunter Douglas's "official" repair center in Palatine. When I got the shade back after three weeks it was too short to go all of the way down. Since I didn't want to be without shades in my bedroom, I lived with it until the shade broke again. I took it back to the repair center and explained that in addition to needing repair it was too short to cover the whole window. When I got it back after three weeks it was still too short to cover the window and again I lived with it, this time for several years.When the repair failed again, I found Rainey's online. After one day I got my shade back repaired and the length had been corrected so that the shade goes all the way down. Save yourself a headache and skip the "official" Hunter Douglas repair center and take your shade straight to Rainey's.
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September 2022 by Tom and Debra
We love this family-owned and operated business, and have been doing business with them for decades! They are professional, capable, courteous, and very customer-focused. We highly recommend Rainey’s!
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September 2022 by Chris Esposito
I will always get my window treatments from Rainey's Decorating Center.Yes, They have fabulous shades and a great selection. Most importantly they know their business, They are extremely helpful and their Customer Service is #1.
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April 2022 by C C.
I was new to the area and chose Rainey's as my "go to" for new draperies based on their Yelp reviews. They were so great to work with and I am thrilled with the result. Don't delay--give Rainey's a call! You will be glad you did!
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September 2021 by Ray Dragowski
Shout-out to Rainey's Decorating Center. Just wanted to thank Rainey's in Arlington Heights. We purchased multiple window shades from them. After doing a remodel, I have to say that you don't find businesses or service like their's anymore. They went above and beyond what they had to. Much appreciated. Thanks Nate and Mark!
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September 2021 by Pete Kosich
I want to begin by stating that it is rare that I take the time to provide business reviews. The fact that I am doing so now speaks volumes to the satisfaction experienced with Rainey’s Decorating Center.My wife and I recently moved to a newly renovated home; the windows, however, had no treatments. We met with three window treatment providers and ultimately chose Rainey’s. From the outset, we were pleased with the professionalism, knowledge and courtesy exhibited by all Rainey employees. During the order placement phase, the window treatment options were numerous. Mark and Nate (Rainey) were both very patient (multiple visits), informative (know their product exceedingly well), and helpful as we rendered our product decisions. They provided the upsides and downsides of each option, providing their opinions only when requested; they certainly took the time to make certain that my wife and I were happy with the choices we made. With the COVID environment, the delivery turn-around time was not as rapid as usual, though the ultimate delivery was only one week later than standard time cycles. During this interim, Nate was extremely proactive in communicating with us, properly setting expectations. We never felt neglected or forgotten, the way many companies often make you feel after an order is placed. Last came the installation, itself. Mark and his associate (Jim) arrived promptly and were immediately ready to “get going.” As was the case with the order phase, Mark measured dimensions carefully and precisely to ensure a perfect fit. Upon completion of the work, Mark shared instructions on the operation and the maintenance of the window treatments.When all is “said and done,” Mark, Nate and Jim are great people who deserve your business. Again, they are professional, courteous, and helpful perfectionists. They do what they say they will do and within the promised time frame. My wife and I could not be more please with our decision in selecting Rainey’s Decorating Center.
