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February 2024 by KEITH
Helpful, knowledgeable employees.
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February 2024 by darkknight prepper
came in to talk about a business plan after calling 3 times and was told they couldn't help me until next week. well I'm sure someone else will. I get you couldn't help immediately but next week?now ive come in to return some screen protectors that they sold me and we're the wrong size. been 45 minutes and still waiting
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January 2024 by Jan H.
This is the second time I have gone in this store for help with my phone. Each time they have gone above and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.
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January 2024 by Paul and Tami Jackson
These guys went over and above to help me get an online order mix up fixed. It took one of their salesmen and myself 3 visits and almost 5 hours of phone time with the main office to figure out the messed up order and get it right but they did it. Thier customer service went. Over and above!
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January 2024 by Stephanie Eells
Got everything worked out
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December 2023 by J A
Don't waste your time with this retail store. I've been in the store 4 times in 2 months trying to correct the mess they caused my account.
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November 2023 by False Name
Isaiah did me dirty. More concerned about getting their commission then helping their customers. They they attempted to port my phone number over from a different carrier telling me it would be active by 5:00 p.m. eastern time. What that really was was a cover to get me to go away so he could sell a phone to someone and get a greater commission than a change of service. I had to come in the next day to get my stuff fixed and they wasted a lot of my time causing me to miss multiple things.
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November 2023 by William Lester
I wasted my time for 2 and a 1/2 hours for Verizon to tell me I was approved. Then they said that their system went on it couldn't sell me a phone.I will never go back to Verizon.
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October 2023 by Dave Lawson
You are forced to add 1 star, however, I give them ZERO Stars -- Stay AWAY!! Dear Consumer, This store's staff is the worst. You get a better deal going direct to Samsung OR Apple. After waiting 35min, Casey walked up introduced himself. I shared with him I am seeking to purchase a new Samsung Ultra to replace my broken Fold S3.. Sorry people do not buy a fold phone yet (Broke after 1.5 yrs and paid $1300).. I shared with him, I am not seeking to sign a 36 month agreement. I asked him what trade in value could I receive for my Fold? He said their get their pricing from Samsung. So I assumed I would be eligible for the $600 trade-in shown on the Samsung website verses Verizon offer of $800 over the 36 month term of the contract. Folks you do not get the $800 rebate upfront, its deducted off your bill over the 36 months (False Advertisement) He was clicking though his electronic ordering pad to get my account ready to switch over to a new phone they had in stock. I asked him what does Verizon charge for their care plan (Since I did not buy this for my Fold and now I am spending another $1200 on a new phone I should protect my investment) and he shared with me $17.99. People, if you do the math - that's another $650.00 for 36 months and $431.76 for 2 yrs. Samsung Charges $249.00 for 2 yrs on their website..So going direct to Samsung waiting for a 1.5 weeks was worth it so I am not locked into a 36 month agreement. Verizon Service in Idaho is very spotty. Might change to AT&T -- Just do not want to be locked into a provider.Casey wasted my time.. He came out of his store room with a new phone and said here's your new ultra with complete disregard for what I was asking for. No clear communication and complete arrogance. Stating I just saved you $800. I repeated I was not going to sign a 36 month agreement. He stated then pay full price for the phone. I wish I could have told him what a truly felt about his lack of listening or customer service.
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September 2023 by Snow Maez
When all efforts with Verizon over the phone failed, this store quickly saved our day! We came in, had 6 people in front of us, and were still in and out in 20 minutes, with a working phone! Thanks for the help guys!
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August 2023 by Apeiria
The folks in the store are great.(that why 2stars instead of 0) Verizon as a corporation sucks anymore. I switched over 8+yrs ago & wanting to upgrade my plan & ph I checked online (which is a huge pain with all the pop-up/chat boxes + it's hard to find the fine print info)& see I can get 2 lines $55ea. So I call in to see what I'd need to do to port a home ph over + upgrade. I could barely hear the girl over all the others in background & she could only price out 1 line which was $80.+ change. I then made an appt w/a Verizon Corp store drove 25+miles only to be told they cant give me the same deal that's offered online & suggested I call the *611. So while sitting in the parking lot I dod & asked for escalation dept. The last I spoke with couldn't see the online special as well & kept saying the base price for 1 line would be bout $80 & with fees I'd be paying $3-4 more a month & kept trying to set me up w/new plan. With this I say goodbye Verizon & youre confusing pricing & lack of customer service. I guess you have so many customers you really dont care how you treat us
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July 2023 by Carlos M
Nicu was very knowledgeable and helpful. I Recommend him for any celular needs. He helped me set up my business number using the same iPhone. Saving me money. Thank you for your great customer service.Carlos Martinez
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July 2023 by Lilac
Personality, disappointed. My phone got stolen and I tried over and over to get it replaced, I went out of state. They all said I need to go on a website, I don't have a phone! I got a free phone to work on it and it said I need a code from the phone number, I DON'T HAVE THAT PHONE NUMBER! Very disappointed. I will never be going here ever again.
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July 2023 by cdismufasa
Nicu rocked the show! He was very knowledgeable on Google Voice transfers and optimized my plan for maximum discounts. 10 years experience it shows. Thank you!
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June 2023 by Brent M
Use this store for new device purchases, not the authorized retailers that like to scam customers and sign them up for services that are not necessary.If you are told that you need insurance on a new device, request for the lowest tier insurance plan. They will automatically try to sign you up for the highest tier of insurance which is a waste of money and has a lot of useless features. They may tell you that there is only one option for insurance, but that is not true. Ask for a manager if they keep telling you this.Also, just buy your phone case and screen protector elsewhere: it is very expensive here for accessories.
