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April 2024 by Kim Kennedy
I was super impressed with Brooke and her customer service! She helped me decide on a couple pair of shoes and had me try on several pairs to make sure they fit correctly! It was by far the best customer service I have received in the store!
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March 2024 by Aubree Bonis
Lady at the front was very rude and didn't great me or my family at all. Tried to pick out shoes but was OPENLY confused. I finally picked up the thing to measure my foot. The shoes I wanted were unisex and the size I thought I was wasn't fitting. She DID NOTHING TO HELP JUST STOOD AND STARED. I asked her for smaller sizes and she tells me they don't have them. Then stares, doesn't ask if I'd like to try another pair. Doesn't ask how else she can help. Just stares then walked away. Worst costumer service I've ever experienced here. This happened yesterday. She didn't have a smile on her face nor did she look very friendly. Looked like she had a sour look on her face the whole time.
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December 2023 by Alexandro & Sandy Ramirez
The manager is on some sort of power trip. I returned some shoes and went back to purchase them again and wasn’t allowed to because they were now on sale. When I initially ordered the girl who helped me didn’t apply my reward coupon so I just wanted to return and repurchase with my reward however since the day I went in they were now running a sale they wouldn’t let me rebuy them. I sent my husband to purchase them literally a few minuetes later and “they were misplaced and out of stock” Just turned around and ordered online. Wait times were crazy. Wouldn’t recommend if you’re looking for high quality customer service.
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December 2023 by Unknown Shadow
This place is Awsome! I was in there just last week while I was in there the staff was very helpful the girl working was trying to help someone with headphones in and the lady yelled at her saying to leave her alone she was listening to music some of you guys should be ashamed of yourselves especially when they work in customer service!
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October 2023 by GirlGuts
We love this store. It’s one of the only good shoe stores left in the area. That being said, they way corporate makes the employees get on their knees for customers to help try on shoes is extremely uncomfortable, old fashioned, and out of touch with current customer wants. It’s creepy and unnecessary. Stop making them do that.
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June 2023 by Britta Mayberry
The staff here are so helpful and knowledgeable! Brook was very professional and made all the difference in our shopping experience. We will definitely come back!
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May 2023 by Christopher Purdie
Wife was needing some new boots and we were able to find some here. Staff was super helpful and accommodating in helping her find what she wanted.
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April 2023 by James Biggs (BIGGS)
Go in and ask for Brook!!!!! Ive bought 100s of dollars of shoes from her and she is very knowlegable and kind.
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March 2023 by Kimmer
Staff wasn't too friendly. Seemed irritated and disconnected.
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March 2023 by Madel Hawkes
Worst shoe store I ever dealt with I bought 3 pairs of converse for my kids there my daughter went to exchange hers because I got the wrong number and returned 2 pairs they exchanged hers and only gave her 30 dollars back for the other 2 pairs I called to talk to the manager the kid that answered at first told me he was the manager when I explained the situation he said he would have the manager call me the next day but yet I'm still waiting for the call and never got the rest of my money back.?? I will never go back to this store.
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February 2023 by Brock Byington
Carry on my wayward son!!!! I've bought 3 pairs of shoes and they seem to work!
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September 2022 by kesley jared
ABSOLUTELY HORRIBLE!! I walked in on Friday 9/16/22 having the exact shoe and size in mind for a birthday present, I waited around for about 5 minutes with no one up front and hearing laughter from the back. Finally a girl with shaved hair came up front and asked what shoe I wanted but seemed very annoyed that I would be asking for a shoe, even though it’s a shoe store. After another 5-7 minutes went by and more laughter in the back she came out just to tell me they didn’t even have the shoe, even though the shoe I gave her was the size I needed. She said that the shoes up front are only displays and are not to be sold. She told me to have a good day as if I was ready to leave even though I was still looking for shoes. I felt very rushed and unimportant, which should not be the case considering I was trying to buy a $250 pair of shoes. Will not EVER be back after this experience.
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September 2022 by Chellis Dodge
Wife and I just sat in their store for 10 minutes being ignored as other customers (younger kids) were greeted and asked if they needed help. My wife approached a employee and asked for help and was asked to wait. Several minutes later the girls behind the counter were still chatting and we're ignoring us. We had cash in hand and ready to make a purchase. Heading to Famous Footwear to make the same purchase. Ignore this store unless you're 12
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September 2022 by Tatiana Dodge
Would give zero stars for zero help. Looks like they were plenty staffed, about four female employees behind the counter grabbing. Asked for sizes and was told just a minute only for them to proceed to help other customers walking in. Wasn't even greated. This was not my first unpleasant experience and I will never patronize this store.
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September 2022 by madison ellsworth
I had bought an order online and came to return. They were very rude from the beginning. Firstly they said they will ask their manager if they could accept the return. They didn’t take the shoes and came back out with 4 workers who all were rude to me. “The shoes were creased and dirty” as they said. They were unworn. I was told “We can take this return back for you just this once if you really want to” I told them that I did and never saw myself getting use out of a $170 pair of shoes. They told me they can’t after they just said they would. Very upset and will not be shopping here again.