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January 2024 by Jeremy
Greetings fellow travelers... A friend of mine recommended Grease Monkey and I learned that I could bring my own oil and filter which brought the price of the oil change down to around $35. Damn good deal. I can now stop by anytime to get my wiper and other fluids topped off for free. Oh! I stopped in around 930am and was out of there half hour later. Thanks much to all the folks there. ✌️
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January 2024 by Brents Hawks
I always liked Grease Monkey, but have had two bad experiences now in Idaho Falls. How can they justify $200 for a fuel filter when Jiffy Lube down the street does it for $89? You have lost me as a loyal customer of many years.
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December 2023 by Jamie Newman
I'm not normally one to leave reviews, but I was pretty disappointed with my service. Asked for tire rotation, which they told me they forgot to do after my car was pulled out, said it was vacuumed and it clearly was not. The service team was friendly but I feel like it would have just been better to get my service done from a dealership.
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November 2023 by Jennifer Hokanson
I asked for an express oil change. They were fast, friendly and easy to talk to! Chris made me feel great right upon pulling up. These people know how to make you feel comfortable. They made sure I knew what was going on with my vehicle, informed me of things that my vehicle needed and didn't try to upsell me on anything. Great group of people!
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November 2023 by Jeff H
So disappointed that this was turned into a Grease Monkey. The oil change was fine but the amount of upselling they try to do is ridiculous. I'm sure they rakie it in with the people that don't know better. Their move is to bring in a print out of all of the recommended services that always seem to be past due even though they have no idea what I've had done to my car. The lady working the office had very little knowledge about anything.
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November 2023 by Geri Hansen, Realtor at eXp Realty (River City Realty)
I specifically asked for a full service full synthetic oil change, and wiper blade replacement, but instead was given a standard oil change, attempts to upsell unneeded and unwanted parts (air filter) and services (transmission, cooling system, differentials and transfer case), and the wiper blades were not replaced as specifically requested and much needed (marked as “ok” on invoice, though they were obviously shredded). The invoice also states I was charged an extra half quart of oil, when on the checklist it states the oil level was full upon arrival. This makes me wonder how accurate the information is, and what else on the checklist was marked as “ok, full, or completed” but may have actually been missed. They did correct the oil change issue at the time of my visit, however I was unimpressed by the “full service” option as my windows had not been washed, and the vacuum job was less than thorough. And I ended up purchasing my wiper blades next door. Overall, I’m very disappointed with the new location and will not be back.Services: Auto interior vacuuming
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November 2023 by Valicia M
For are first time at this location Not a good Experience won't be back. For a place that tells customers time is money they will get you in and out and if not they offer $1 per minute if not that is so not true . They couldn't even Accommodate us for the 2 hours wasted time there . are time was not important to you at all !. and that is fine we will take are Business elsewhere ..Service: Oil change
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November 2023 by Joel Spencer
Asked for my phone number. Told them I preferred not to give it. Lady said must have it but promised I would not get a text. Got a text the next day. Called manager, Matt, said he didn't know the company sends texts. Personally disappointed, not planning on going back.
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November 2023 by Jon Farrer
The people were friendly did okay on the service.In my opinion way overpriced. Plus they forgot to put three caps back on my tire stems for the air in the tires.
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November 2023 by Marc Beck
Very friendly and helpful in what I needed done to me vehicle that I just purchased. Now they have a record of things I need done. I will be a repeat customer for my vehicle needs. Thank you.
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October 2023 by Travis McClure
Seems like they want to up sell you on everything. I liked the previous owners before that you pulled in, they did the oil change, with no guff or fluff. Now you have to answer 10+ questions and pick from a number of options before getting in the door. I liked when I could pull up and tell them same as last time. Definitely a different style. Only reason I keep coming here is because I have come here for years but probably will see what else is out there for oil changes now that it’s different owners.Services: Wiper blade installation
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October 2023 by Mike Hendrickson
BEST Service I have ever had. There’s no way I could have been treated any better. From the person taking down my information to the mechanics. They kept me in the loop in everything and even went out of their way to update me on all the up coming services that will need to be done. All I can say is WOW, what a great team you have at the N. Holmes location in Idaho Falls. Thank you very much for the service!!!!Mike
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October 2023 by Jim Keating
Fastest oil change in town and they known what they're doing. Very friendly too. Prices are slightly higher than JiffyLube but you get what you pay for. I will bring all my vehicles here from now on.Service: Oil change
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October 2023 by Teresa Brown
When people come in and get oil change they shouldn't have to wait 20 plus minutes when others pull up and want oip change and get right in. Cause they wanted full service. Versus oil change only
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September 2023 by Mike H
BEST Service I have ever had. There’s no way I could have been treated any better. From the person taking down my information to the mechanics. They kept me in the loop in everything and even went out of their way to update me on all the up coming services that will need to be done. All I can say is WOW, what a great team you have at the N. Holmes location in Idaho Falls. Thank you very much for the service!!!!Mike
