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February 2024 by stephen hovey
Beautiful furniture, excellent sales staff!
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February 2024 by Clifton Barber
Both salespersons with whom we worked (in the purchase of a coffee table and an end table) were very helpful.
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February 2024 by Tiffany D
Okay first thing: Ryan Mullins helped us and he is beyond wonderful. We had so many questions, looked at so many couches before deciding, and had our toddler to handle throughout. Despite all that, Ryan was patient, kind, and addressed every concern we had. We ended up with a couch we’re really happy with at a really manageable price. PLUS a really decent warranty that they handle in-house (very cool because third party warranties can be a nightmare). We’d been couch shopping all day and were tired of it - I’m so glad we made one more stop here! Highly recommend :)
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February 2024 by Pat Hawker
They were wonderful from the shopping and purchasing to the delivery experience. They were always available for questions and took great care of us
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January 2024 by sherry humberger
Excellent selection and service! If they don't have exactly what you are looking for they will find it and order it. Danny and Ryan have been great to work with!
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January 2024 by Nemessiah
We weren't really sure what we wanted,But Ryan did an amazing job of paying attention to what we did and didn't like, and helped us find an amazing couch that we loved, and met our restricted space requirements.
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January 2024 by Melanie Sessions
It was amazing our experience was great had lots of help! Our salesperson Chantel Ramos was the best! Couldn’t say enough of the great time I had picking out furniture! Such a great choice! Can’t wait to come back and shop for the rest of my home! Thank you for the all your help and making it so great Chantel!!
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January 2024 by Catherine Parrott
Salespeople were helpful but not following us around. We liked the chance to look by ourselves. After we found what we wanted they were awesome.
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January 2024 by Chris Lenda
We were looking for a set of barstools to sit at our kitchen island. During a trip to Salt Lake, we stopped in to the Ashley store there and found exactly what we were looking for. Unfortunately, the store there did not have them in stock, and the local warehouse was closed the day we were in town. After speaking with the salesman there, we elected to go to our Idaho Falls Ashley store and order the items there.Keep in mind, we already knew what we wanted and were ready to order.I phoned the Idaho Falls store on a Monday afternoon and asked the saleswoman two easy questions: Is it possible to order just three stools (because they were being sold in a two-pack), and was there any advantage to ordering for store pickup as opposed to shipping straight to my home.The saleswoman then proceeded to give me a sales pitch about their white glove store pickup, told me about this fabulous sale they were having on couches, etc. All of this was a waste of time as I had already told her what I wanted.Then she said she was having computer problems and was going to place me on hold while she moved to another computer. The second computer was also having problems and she asked if she could call me back. I assumed this meant within a few minutes, or at latest the next day.She never called back.The next evening, I found the exact same bar stools on T@rget's website for $60 less per set, with free expedited shipping and a much better return policy.This is the 3rd time I've been snubbed at this store. I'm glad they are doing so well and don't need my business as I won't be shopping there ever.
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January 2024 by Julie Nitzsche
Good selection, allowed time to try different furniture without feeling pressured.
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January 2024 by Michael Yost
The furniture availability at Ashley, plus the great staff, makes this THE furniture store to shop at!
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January 2024 by Ivy Porter
Very quick to confirm my order, and explained the process of ordering and receiving very well in the voicemail! I thought it was a spam call so I didn’t answer! My mistake! Thank you for the quick confirmation and explaining the entire process for me! I’m so excited to receive my order!
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January 2024 by Emily Marble
Trish was an amazing sales lady. We were looking for a sleeper sofa, and she helped search the store and website over to help us find what we wanted. She got the price knocked down to save us money. Five stars to Trish for being the right kind of sales lady. She wasn't pushy. She helped us compare material and looks with great insight. She was patient with the back and forth. She crunched numbers to see how low she could get the price. We are happy customers!
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January 2024 by stephanie edwards
Very helpful. Looked up past purchase to help me select new mattress.
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January 2024 by Liz Skenandore
The staff at Ashley Idaho Falls was amazing. I struggled to find a clearance chair, I found it on their Facebook page, I reached out in hopes and they were great! Devon coordinated shipping to ensure I had the chair I needed. Thank you! Looking forward to our complete living room!