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February 2024 by Shelly Hunter
Thank you, Ryan! You were so helpful and friendly to my husband and me when we bought new wiper blades. I really appreciated your recommendation on the silicone blades for my car and then putting the new blades on for me.
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January 2024 by Francesca Locastro
On Sat. 1/13/24, I had to visit your store in Eagle, ID, due to an antifreeze problem at the start of a winter storm. I had the pleasure of being assisted by your two store associates, Ryan and Trisha. When I entered the store, they were very busy helping other customers before me. I am a senior lady, 71 years old who tries to make sure my auto is running properly with all fluids ready especially for harsh winter conditions. When it was my turn, these two went out of their way to help me solve my problem, and put my mind at rest. They treated me like family! There should be more people like them in the world! Their kindness and excellent customer service is very much appreciated! Thank you so much and may this new year bring blessings back to them and their families!
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January 2024 by Spencer Collins
Ryan went the extra mile and hand selected the exact product we needed while detailing the differences between brand THEN changed our windshield wipers FOT us. 10/10 experience
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November 2023 by M Bennett
My battery was on its way out so I stopped here to buy a new one. They tested my battery and, sure enough, it needed replacing. Problem was, I didn't have the tools to replace it and the store couldn't install it (totally understandable). But they got me squared away with someone who could install it for me and I was back on the road in no time. Super friendly and helpful staff. Thanks again for the help, Napa!
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November 2023 by Blue Shoes
DO NOT BUY PARTS FROM NAPA. THEY USE GENERIC REPLACEMENTS FOR FORMED GASKETS.
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September 2023 by Robert Haggerty
Great pats house been going in here 25 years
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July 2023 by Sandra Cahill
My part was under warranty and they tested it and replaced right away. Great service and friendly to boot.
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May 2023 by Shawn Webb
Absolutely terrible experience and service. Very disrespectful and deceptive. Do not buy a battery there!!!! Why can't there be negative stars.
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April 2023 by Elizabeth Sanders
Very clean, very friendly, answered all our questions quickly,
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February 2023 by Jamison Price
The service here was amazing and the gal at the front desk was super helpful and very very kind. If i could gove six stars i would.
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February 2023 by Marla Upham
Needed a battery foamy FOB and Rich found it & installed it in 10 minutes time.
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February 2023 by Smith
Don't get me wrong, I like Napa stores and parts. The staff this time didn't know anything unless they could pull it up on the computer. The young man was nice but he really seemed clueless when answering qyestions
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February 2023 by Katy Pingree
The staff member "helping" me was telling me more about the project vehicles he was working on more than trying to help me get what I needed.
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September 2022 by bodhi the kid
The dark-haired guy at the counter was the biggest help and was very sweet. Told me how to diagnose my car and then helped me with the codes so we could get it fixed! Thank you again!
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August 2022 by Ty B
Napa, like most retail operations, will fade off into the sunset as they fail to adapt to technology. Simple task, pickup a couple gallons of Prestone bug wiper fluid and winter booster for when we are in the mountains, showed in stock but was told it wasnt but that if that I ordered it online I could pick it up same day. Said it was in stock in eagle store so drove there, none on shelf but they had 4 in the back, but it was more expensive than if I purchased online, I asked why and they said online prices are cheaper. Great, instead of driving to a third Napa store I will order online and get free same day ship to my house, after much consternation I managed to place an order only to be called by that napa store to tell me they don’t deliver to my address… fancy computer should have figured that out when I input my address which is very close to the first napa store I visited. This is a great example why retail stores are fading into the sunset.
