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February 2024 by jessica anderson
An agent at this store paid off my phone balance in full ($400) without my consent or knowing i was getting charged. Didn't let me know either, I had to find out on my own.I have been battling getting the money back on my account for the last 2 months. I have been a spectrum customer for 15+ years and now plan on leaving this awful company.
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February 2024 by Katie Lyver
Sasha was being treated very poorly from customers who were before us and kept his composure very well, when he called us up he was very helpful, professional, went above and beyond to help us in our situation. He nailed it after getting ripped apart for things he has no control over from other customers!
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February 2024 by Curtis Fritz
Every day they have slow issues. The service is poor to bad. Had to lower my review because I pay fir 500mb but only get 79 down and 29 up. They speed it up then slow it down.
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February 2024 by Candy Barker
We cancelled your service because it was so costly. Numerous times I contacted your company regarding the cost and explained we are retired and veterans in hopes to get a discount on the monthly charges. I was told there was nothing that can be done. We switched our service to another company. We are getting your solicitors at our door, phone calls day and night (1:00 am this morning), and “special offers” in the mail almost every day. Bordering on harassment, this must stop!!!
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February 2024 by Bill Morris
Terrible people, greedy company. I hope they go out of buisness. And the upper management goes homeless.
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November 2023 by Laura Schmidt
While I am not a huge fan of Spectrum generally, I have to say that this facility was impressive. I returned a box of equipment that was sent to me via FedEx at my request to replace old equipment. I rec'd the equipment, and it was exactly what I already had. So I took it to the Spectrum store and they gave me the newer, updated equipment. Courteous, helpful and professional staff. No wait. Highly recommend.
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November 2023 by Terri Thomas
We didn't have to wait very long. The associate was so pleasant with a nice smile. He is from Ukraine. Wish I had gotten his name. It was nice to have a conversation with him. He's a keeper Spectrum!
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November 2023 by Zach Vaudreuil
Worst internet experience of my life. I’ve had technicians at my place over a dozen times over the course of a couple years. No one seems to be able to fix the insane intermittency issues that comes with spectrum. Which is a bummer because speeds are okay(mediocre for the price) when running. But what’s the point of having internet if it drops signal every 10 minutes like clockwork. Hoping fiber optic (TDS/ZIPLY) solves my headaches.
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October 2023 by Jason Deegan
The tv service is horrific, it hiccups constantly. The internet speed was fine, maybe even "good" (not great), but the price is outrageous. The convenience tools (watching tv away from home from devices) is nil. There are FAR better options at FAR better prices.Notice: While on the phone with them they have the audacity to tell me that "if you call every year, we'll keep that price." So, in other words, instead of treating existing customers well, they silently raise the price until you make effort. Wow, what a way to do business.
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September 2023 by John Oaks
I’m still in line and have been waiting well over an hour. Spectrum is grossly mismanaged. They have 5 stations yet only two employees.The employees are extremely slow and inefficient. One of the employees has been with the same customer for well over 30 minutes. The waiting area is jam packed full of unhappy customers. They don’t even offer restrooms. Such a terrible company!
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September 2023 by Steve Montgomery
Do not…I repeat do not go the spectrum store. Do it all on the phone and let a technician come to your house. Two agents working. One has been dealing with the same couple for over an hour.
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September 2023 by Edward Thompson
this guy is more important than you. he needs 4 parking spots to drink his coffee. make him famous.
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September 2023 by Shannon Guffin
Seriously JUST lost all Disney channels without warning! At the start of football season, no ESPN??? A little warning & we could have shopped for another provider. If you stopped running 50 commercials about your own company every day you might have booked enough commercials from others to pay Disney? I haven't checked but are executive bonuses suffering? Doubtful!
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September 2023 by Triniti
its so slow, and so over priced. pick a struggleupdate it still sucks! ? just spend the extra money elsewhereanother update our wifi got worse‼️ instead of replying to every google review idk uh maybe just maybe, hear me out, mind blowing info, fix your services so they aren’t trash and you wont have to deal with bad reviews ?3rd update: pov: your company sucks
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July 2023 by Michael Pelphrey
The drawback to the process is that you have to stand while consulting the agent, with arthritic knees, the is a laborious process, making the experience less desirable. If I were fully handicapped it would be miserable at best.
