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October 2023 by Kevin Ermatinger
This place is great. Been going here for years at this point. I’ve used a large variety of massage therapists, and they all give a good massage at worst. Front desk staff is always nice and get you checked in out our quickly. I’d recommend this place to anyone.
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September 2023 by Heather Gabrielsen
I loved my facial with Jessica! ❤️she was so relaxing and gave great skincare advice!
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September 2023 by Nancy Herby Olson
This is a well kept, clean, inviting, relaxing atmosphere. Esthetician Jessica is just absolutely fabulous. She is so genuinely caring, and always leaves me feeling completely honored, pampered, and relaxed. And, my skin is looking much better with her care!
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July 2023 by Robert Schneider
I came here the other day, was very warmly welcomed in, and walked through on the first time visit process. The massage itself was very nice, and informative. Overall a very pleasant experience both with the front desk and the therapists. Will be coming back in the future with my membership
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July 2023 by Stephanie Morgan
Usually,I don't write bad reviews,but when Tiffany, basically called me dumb,I feel compelled to tell people. She is the owner. Pretty nice person,as long as you don't upset her,or put her in a "bind". I've NEVER had anyone call me names. How unprofessional.
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July 2023 by Kathleen Smith
great customer service and their therapists are very good. i’ve had several massages and facials.
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July 2023 by katherine Laponsey
Love, love this place! Front of the house staff very friendly and accommodating, amazing experienced therapists, clean and tranquil environment.
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June 2023 by Skyllar Seely
This is without a doubt the worst customer service i’ve ever experienced. My husband and I travel quite often and have been to numerous massage envy’s and have never once had an issue. I spoke with Tiffany, and she was beyond unprofessional and rude. I couldn’t imagine someone speaking to me this way - even outside of business. It’s upsetting that she’s such a sad, poor reflection of this place. Do better
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May 2023 by a haile
Enjoyed a facial and massage.The ladies were awesome, So relaxing!
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February 2023 by Charlece Smith
I feel like they put a lot of thought in who they hire. Adam is amazing! I walk out of there feeling like I’m walking on clouds. It’s a magical experience and it feels like he cares and not just going through the motions. I’m hooked.
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December 2022 by Amy Berry
Was brought here for the first as a gift by my sister in law and they were very kind at first. I paid for an hour massage and only received 37 mins. When I brought this to their attention I was argued with and called a liar even though I had text proof. Without going into details I can just say this was without a doubt the worst customer service I’ve ever received ( by the owner ). Please do not go here. Plain and simply. My sister in law also was prompted to get weigh-loss surgery during her visit and cried in the car home and again the owner was nothing but rude to her. If I could leave less than a star I would.
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October 2022 by Brie Cole-Woodral
Love this Massage Envy! My favorite massage therapists are Nadya and Rayanne. I always leave feeling better than when I arrived, and the pricing is some of the best for massage therapy I’ve ever seen. The staff isn’t pushy when it comes to becoming a member, but the monthly membership is absolutely worth it if you already plan on using services like this on a regular basis.They also offer prenatal massage, which I utilized for most of my pregnancy- I could not have made it through the headaches and back pain that comes with pregnancy without Massage Envy! I’ve also used them postpartum, which has been a lifesaver as my body adjusts to life after pregnancy. Totally recommend!
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October 2022 by Anne N.
Overall the massage was fine just some honest details I would have liked to know prior to going- I had never been to a massage envy so was excited to try out a new place. I have had many massages before and for me the environment is just as important as the massage itself. As it is a chain I was not sure what to expect but as it is their niche thought it would equal out. The masseuse did a fine job, however it was the most dry massage I have ever had. Multiple times had the sound of dry skin attempting to work against skin. No robes, but not really needed. Once you are in the room the masseuse goes over a list of add on's, they also then inform you 10 minutes are taken out of the massage time for dressing/undressing. The room itself felt like I was in the doctors office, no decor, plastic room divider, and no oil diffuser or peaceful smells. Constant doors opening and closing with the only music going over the loud speaker. Personally had a very hard time finding that peaceful tranquil energy you look forward to from a massage. Depending what you are looking for and if you don't care for the extras just specifically going to get muscles worked on then I think this place would work fine. Personally for the price would prefer to go to highlands day spa or others in the area that provide the whole experience.
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August 2022 by Michelle Cox
Worst customer service I have ever seen! I have worked in customer service as a salon manager my entire adult career, this franchisee owner Tiffany is so rude! I walked out of this location this morning, due to a scheduling error on their part. Tiffany argued with my sister about her confirmation, and had no reason or resolution to the problem. We kindly asked for 1 of our massages to be complementary in the future and Tiffany basically said no. Something they could have easily done in order to make a customer happy. We paid a babysitter, drove from Spirit Lake and neither of us ended up getting a massage. After the unacceptable attitude from Tiffany, I don't think anyone should ever give this place money. Take your money somewhere else!!!! Like, River City Therapeutic Massage! Super accommodating for 2 - 45 min massages last minute. And they aren't charging us for the full hour since they only had time for 2 - 45 min day of. Screw Tiffany and her poor service & attitude! Even the front desk girl was pathetic. No sorry, nothing. Just "oops someone canceled your appt yesterday, I don't know why..." Smh. Also their stupid check-in tablet didn't work, I put my info in multiple times, it never saved and just kept saying please see front desk ? fix your s*** Tiffany.
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August 2022 by Debbie P.
I can't say enough about my Massage Envy in Coeur d'Alene! I have been coming here for many years and have been a Massage Envy member for a total of 13 years now! Every massage has been awesome and I feel so rejuvenated and relaxed when I leave! (I always get 90 minutes) Manager, therapists and staff are always friendly and helpful! Give them a try, you won't be disappointed!
