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November 2023 by John Johnson sr
been with Cricket for a few years and they're an excellent company I've never had no problem with them best of the Post Falls office that's the only one I have
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May 2023 by Grateful Gal
Free phones And Service if you're Poor !Tell em Colleen Johnson sent ya ! ? check it out.
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March 2023 by Rebecca Hanson
Amy the manager is so very nice and goes the extra mile for you to get the phone you want.
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November 2022 by Little one
I ended up having to go to the store in person because trying their "leave a message and we'll call you back" is a joke. I tried for over two weeks to get my call returned. They only had one employee to take care of several people. He was a super nice guy and helpful. He needed an answer from the manager about my question. She was out somewhere but showed up, and she left this poor guy to take care of customers still waiting. He'd help one, then come back to me, then start helping another, go back to helping another previous one, then me again. She seemed kind of snotty so I felt bad for the guy being left like that. Part of being a manager is stepping up to help your employees and customers when it's busy.As to Cricket for a phone company, they're really great and hard to beat. I've had Cricket since 2008 and I've NEVER had a dropped call. Bridges, etc have never affected it. When my daughter in law had T-Mobile, her phone constantly dropped calls, including when she went under a bridge locally. Other family members have Verizon or at&t and it's the same problems of dropped calls... And they're paying a heck of a LOT more, like $100+ per month. I pay $35/month with autopay for unlimited talk and text and 10 gigabytes of internet on my phone.In fairness, ALL of the phone companies now have robots sending you through an automated maze of insanity... The reason you're calling isn't an option on their stupid automated system, and when you can't punch a number in to fit their options, you're screwed.I REALLY miss the days you could call Customer Service and hear a real person answer the phone. Nowadays too, they outsource it to other countries, and it's difficult to understand what they're saying. If you spend hours trying to get things figured out with them, you're left with a headache and frazzled.I'd STILL choose Cricket any day over other phone companies though. Even THEIR customer service isn't anywhere near as bad as the other companies I've had to deal with.
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August 2022 by Leeann Fitch
Everytime I come in I'm treated with respect and patience. That's a blessing because I know nothing about these new fangled phones. I sure miss my rotary phone
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February 2022 by Jess
Employees are unconcerned with customer service and only their to collect money and swindle people to buy something they don't need or want
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December 2021 by Jay Foncannon
Well stocked store! Employees are great. Some customers get mad over return policy. Don't get mad and blame the employees for following the policy. They never made that policy the owner did. The employees try there best on anything that's brought up to them. I love the franchise and more organised than a different franchise that I have worked for! There's been great customers also.
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August 2021 by Vivi Mortuis
Great service, Fair prices & Awesome customer service!
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August 2021 by Marie Ham
I've been with cricket for a while. Service is good. The people in the store have amazing customer service they know what they are doing. Kind and friendly and very professional
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August 2021 by Kristy Hunt
Always friendly and helpful, never a bad experience. Real laid back atmosphere and no pressure.
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August 2021 by Eva Marie Crose
Love the job they do helping find a new phone
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August 2021 by Katie Gillies
Very nice cell phone store!!! Good customer service!!!
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July 2021 by Joseph Lininger
Tisha and Nicole are 5 star!!!! I just bought a new phone , got rid of the flip flop and these gals are top notch!!!!!!!!?
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July 2021 by Jenny Brotzman
Always so helpful
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May 2021 by Justin Johnson, Cooper
Friendly environment, amazing customer service and great prices
