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July 2023 by Detran Aszondo
Came into this store to shop for my mom, I love how the employees greeted us when we entered the shop and loved how organized everything is. By the customer service, whenever I looked at something the workers would point out about that certain item. :)
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June 2023 by Angel H.
I walked into this store and it was dead. There was one other customer in there besides myself. I counted four sales associates standing around. No one greeted me or bothered to ask if I needed any help. I'm usually not a Tory Burch fan and don't have any of her bags. However, there was a bag I saw in the clearance section that caught my eye. There wasn't a price on it. I had to track down one of the workers to ask for the price. She had to get another worker that had the scan technology on the phone to scan the tag. They scanned the bag and told me how much it would be with the discounts and taxes, which I appreciated.
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November 2022 by Shirly P.
Thank you so much to manager Jessica at the Waikele outlet. She addressed all my concerns on Black Friday. Jessica, was very professional, she made excellent eye contact when we entered this location. She showed a genuine interest in assisting me & my daughter. Jessica, was very friendly, personable & polite. We were extremely grateful to her kindness. I would definitely recommend this location to all my family & friends. Thank you Jessica ;):)
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June 2022 by yuby s.
I went to see if they could repair my magnetic closure button as it was tearing off the flap on my purse. I was advised I would get a quote within a few days via email. It shouldn't take over a week and a half and the customer shouldn't have to call to follow up. There was no email or any communication. And the lady who answered the phone was sassy. If you don't want to be courteous to your customers then don't be in retail.
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June 2022 by Yoonha Park
Reasonable price and nice service!
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June 2022 by Rene Barnes
Found some very nice bargains
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May 2022 by Jatmiko Adi
Love the price but limited model
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May 2022 by KC B.
Tory waikele is my go-to for when I wanna treat my self a little, or buy my mom and/or mother in law a gift. LOL. I love this store because the almost always have a good deal going on (like 50% off, or something of that sort), and consistent selection of "favorite styles" of handbags and footwear along with new styles. Prices seem reasonable and the quality is always on point. I take relatively good care of my bags and footwear and have had them for years and they still look great. In addition, the workers are always so nice and not over bearing like in other stores. They always great customers upon arrival and offer help. I stopped over this past weekend and a sales associate named Nat helped me. She was so helpful and genuine! I had time to spare so I checked out just about every section of the store and tried on multiple sandals. She helped me with checking what was in and or not in stock and how much the items would come out to with the current promo/discount. She went the extra mile helping me order something in a different color from online and had it shipped to my home within 3 days, just in time for Mother's day. I would definitely recommend Tory Burch Waikele. Check it out and you won't be disappointed. In fact, you may just leave with a new purse/wallet set and or foot wear. Haha!
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January 2022 by Katy P.
I really like Tory Burch designs. I was so excited when it opened up at Waikele Premium Outlets and couldn't wait to visit. One of my favorite designer boutique to visit when I go to mainland, but now I can just go up the road. Tory Burch has beautiful handbags, shoes, sandals, perfume, wallets, backpacks and so much more. Every piece is made with great quality and craftsmanship. This location is kind of small , but has lots to offer. There is usually a sale onto of the sale prices so that equals GREAT DEALS.... The sales people are really sweet and help is always available. The store is spotless and hand sanitizer is available when you walk in the door. No restroom, but the mall has one up by the parking lot. Speaking of parking... lots depending on the day and the holiday. Just a heads up.... You might have to stand in line. There is a limit on how many shoppers can entire the store for everyone's safety. Shop on....
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January 2022 by Carol Kiyabu
Bough the cutest slippers there! Price was right @$24.99 for a brand name item. Purses too!
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September 2021 by Eugene Yi
They carry both the regular and outlet exclusive items.
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September 2021 by Brooke Beauchamp
Has a great selection, good sales. Clerks are very helpful, accommodating and polite. Great experience.
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June 2021 by Billy C.
Price: (3.75) $$$$ - out of - (5) $$$$$ If you are looking for Tory Burch products, the location at Waikele definitely has the best deals. Bags are marked at a fraction of the cost you would get the items at Waikiki. I have tried comparing the two locations during various times in the year, for over 5 years, and have only seen better service and prices at the Waikele location. Wallets drop to prices of 30 dollars. Bags that are normally 350 are marked down to 73.50. The mark down are ridiculous when you catch them at the right time of year. Service: Tory Burch has one of the greatest service workers I have worked with. There are plenty of workers walking around, ready for questions. They do ask, if you need help, but aren't pushy with it and let you walk around on your own if you let them know that's what you want. Some workers are better than others so I recommend working with someone who has been there for a long time or really knows what they are talking about. Parking: Ample Parking provided for shoppers of Waikele Premium Outlet. On weekends and during annual sales, the parking lot does fill up quickly. You can drive a bit down to the other parking lot provided for shoppers trying to eat. Suggestions: Look around and compare items. Grab things that are on clearance or atleast higher than 50%. If the items are regular priced or 10-30 % off, the items are most likely new or the in product at the moment. Wait a few months and you will be able to buy the items at a much higher discounted price. Overall Rating: 4.5/5
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May 2021 by fuge man
Very wonderful and helpful employees. Me and girlfriend enjoy our time shopping here. They also give military discount.
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April 2021 by Shy K
Absolutely amazing. The store was nice and cold. Upon entering they encourage you to sanitize your hands. Sale sale sale. The workers are Absolutely kind and helpful. Thank you for assisting me with my green bag and blue wallet today.