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June 2024 by Katherine Byers
SHEIN quality - so basically trash, had to return several items because they were defective and male sales person aggressively yelled at me and didn't know the stores own return policies. DONT SHOP HERE, you might as well buy from Temu or SHEIN.
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June 2024 by James Byers
Horrible customer service. Male staff told my wife she couldn’t ’keep changing her mind’ when she returned two rings that had fake gems glued funky even though she bought and returned them the same day within store policy. Male staff member kept scanning wrong barcode to return - clearly doesn’t know how to do his job - and didn’t know the stores own policies. He then yelled at my wife on the phone who had the store policy up on her phone and was aggressive with her. I’m shocked they would hire such an aggressive man to work in a ladies boutique. Quality is basically Shien priced up - don’t shop here.
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June 2024 by Katie Dutton
Male sales person didn't know their own return policies and I had to read it to him from the website and was YELLED at aggressively. I can't believe they hire aggressive men to work in a ladies boutique.
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February 2024 by Giannis Tsambalieros
Been shopping in Asia, Europe, North America... this is the only store where even I, a guy, thought everything looked beautiful. Went in just to look and wine and I left with 3 stunning dresses, a skirt, top and a pair of shoes.
Other than the great merchandise the two ladies working there were exceptional and super friendly :)
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July 2022 by Molly M.
The customer service at Mahina in Waimea is less than stellar. The woman at the store didn't say hi to me after I said hi to her, she acted annoyed that I was there, and had a generally rude demeanor about what I was going to try on, what I was going to buy, and ringing me up and she certainly didn't offer any help or suggestions. She reminded me several times in a snarky way that all sales were final on the pair of shorts I was buying, ok thanks I got it. I presented her my credit card and hawaii license and she didn't give me kama'aina. Then when I saw another necklace I wanted to purchase and asked her about kama'aina she gave it to me on my second purchase but didn't acknowledge that she didn't extend it on my first. As someone who has worked in retail for many years, it is depressing to go into a boutique and be around someone who clearly does not want to be there. I offer compassion if she was having a bad day but she seemed generally unpleasant.
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June 2022 by Luis Del Aguila
Nice service, cool gifts
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September 2021 by Barbara H.
Nice clothing designs. Jewelry & accessories too! Great customer service. Good value for quality made items.
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July 2021 by Avery S.
The women that work here are SO RUDE. Especially the pregnant one--massive attitude! They don't deserve your business. Their clothes are cheaply made, with expensive price tags too.
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June 2021 by Danielle Y.
Cute styles of clothing. Beach/Bohemian. Prices a lot less than similar clothing offerings in California.
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June 2021 by Taylor D.
Would give zero stars if I could!!!!!!!!!! Pregnant lady who worked there was the most rude customer service person I've ever came across. I will NEVER be back again. She needs to be fired for her horrible behavior towards paying customers!!!!!
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May 2021 by Jaiza B.
The first mahina I went to was in Lahaina and I loved it there I had to go a second time! Since I went to big island I decided to go to the store but honestly it was a big DISAPPOINTMENT. Staff was unhelpful and unwelcoming. Actually, they ignored me the whole time when I had a question about one of the clothes. I came all the way from cali looking forward to buy something from this store but was instead left empty handed and with cold stares. Please VISIT ANOTHER MAHINA NOT IN BIG ISLAND. Also, I wasn't a fan of the selection of clothes they had out in the store. It seemed very basic and generic and actually more expensive than the one I went to Lahaina.
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March 2021 by Kawehi K.
Horrible customer service. I'm a local and I honestly felt that "not being a tourist", made the workers uninterested in helping me. I have been to both the Waimea, and Waikoloa locations and received the same kind of treatment. This review is based on 3 seperate occasions. 2 in Waimea, and 1 in Waikoloa. I could not find a specific review section for the Waimea store. Therefore, my review on this store is based as a whole. Both girls/workers were unbothered and unphased while I walked in. No greeting or conversation at all. Both walked past me without saying anything. Waimea location was by far the worse. There were more than 10ppl in the store. I waited to enter with my bf for about 5mins patiently. Then the girl told us "you guys can come in" and walked away. Meaning covid-19 protocols aren't followed for social distancing. We went in following what she said, and had to keep avoiding ppl. Very uncomfortable. I chose a romper that cost $65 (overpriced). As I went to pay, the girl didn't say one word to me. No "hello", "how do you like this romper?" , "did you want to try it on?", didn't tell me the price, nothing. Then she folded it up sloppy, shoved it in a tiny bag, and DIDNT SAY THANK YOU. HOW CAN YOU NOT TELL ME, A CUSTOMER WHO JUST PURCHASED SOMETHING RIGHT IN FRONT OF YOU, THANK YOU?! ABSOLUTELY RUDE AND RIDICULOUS. So I paused waiting for her to thank me, and stared at her. She looked me back in the eyes, where then I glared and said "THANK YOU" seriously. Offended by her lousy rude service. Such a horrible experience. As for Waikoloa, the same thing. Over crowded. No greeting or conversation at all. So didn't bother purchasing anything. Your clothes can be nice although over priced.. but if your customer service SUCKS you RUIN your entire image Mahina. Train your workers to be decent pleasant people.
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January 2021 by Cheryl F.
Cute boutique! Staff is not helpful. Tried to be friendly, gal acted like she didn't want to be bothered. Guess they don't want tourist dollars. Noticed they asked customers if they were locals, probably had special prices. Also don't take returns except for exchange or store credit.
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September 2020 by Amelia Lin
This is the only store that I know I can walk out of with multiples items that I love and at a fair price. Some things are still pricey but fair for the most part.
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August 2020 by Giselle Linder
This is the only store that I know I can walk out of with multiples items that I love and at a fair price. Some things are still pricey but fair for the most part.
