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October 2024 by Joshua Hirsch
Terrible experience, the teller was unable to provide correct change for a simple $100 bill.
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August 2024 by darcy jones
I am a senior citizen, with a long term account with this bank.The tellers are always very nice and the human service is exceptional.But I have had 2 really bad experiences with this banks cash machine,which says it gave me the cash and deducted the withdrawal from my account and never gave me the cash.The first dispute was settled fairly, after waiting weeks for them to put the money back in my account.The second, more recent dispute ,they refused to honor the fact that the bank machine malfunctioned and somehow delivered my cash to the next person in line after I left.
The person is on film stealing the money
But the bank takes no responsibility no responsibility for the theft due to their malfunctioning machine
This bank is a nightmare experience.I never had these kind of problems anywhere else in my long history of banking.Be very careful with this bank
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June 2024 by Marcus Lasky
poor costumer service. incompetent workers.
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January 2024 by John Tillotson
Would not recommend
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January 2024 by harrington41
If you expect service from a bank.. even basic service.. this is not your bank. Never had a worse experience at a bank I was only in for 5 minutes.
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October 2023 by Erik _
Gross mismanagement of account
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October 2023 by David D.
Unbelievable. After all the hoops we have to jump through to open up a business and personal account with the largest Hawaii bank, that should have the latest in technological capabilities, it is unacceptable and extremely disappointing that I cannot transfer electronically between my accounts at the same bank. It is not 1990. This should be a minimum feature for any bank this day in age. I have accounts with other smaller local banks, that I've been able to transfer between accounts with for over 10 years. There should be no reason that we cannot transfer between accounts. Now I need to switch my business account and personal account to another bank so I can do basic online banking. Thanks for the major time waste, step it up BOH it's 2023!
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October 2023 by Georgena C.
I made an appointment online for a notary and the business hours changed but know one informed me and I went to the Kihei Branch and it was closed. I also had reminders saying don't forget your appointment and I show up and it's closed due to fires mind you it's been over a month and it's Lahaina hit the hardest not Kihei, I'm sorry to be rude but make sure your clients are informed if changes. Not happy and I bank with BOH for over 6 years.
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October 2023 by Edgar K.
Spent over 1 hour on hold. Simply unacceptable and the customer service experience is diminished! I hung up after an hour.
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August 2023 by Anna Shadle
This branch is quite possibly the worst branch out of all bank of Hawaii. As soon as it gets busy, one of the older branch members always decides to take a lunch at 10:30 there could be a line out the door and she still leaves. I’m not sure why they the slowest people on earth work at this branch, and why every other branch can expedite quickly and professionally But this one cannot I have wasted hours of my life standing in this line
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April 2023 by Kalani K.
Edna is so clueless. Get choke people in line and she gossiping with customer at her station. Like hello sis get plenny people here waiting to do transactions and you gonna talk story about what line shrimp chips you like. I can't believe management don't know or do stunting cuz it's not the first time she holding court. Also because all 10 people in line here can here every word she sayin
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February 2023 by Christine Larson
Customer service is fine with tellers, but to schedule a notary, wire transfer, any business transaction has been impossible. I do not want to schedule by computer, was referred to private notary, and can't do a wire transfer until 8 days from now. More examples, but our account is being closed. Horrible business practices.
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December 2022 by Claudia 111love
So friendly and always a pleasure and easy. Mahalo for the Aloha ?
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December 2022 by Michael S.
Had a cashier's sent to me Fedex from my bank in Oregon. I put it in for deposit and BOH put an 8 working days (13 days total) hold on a my bank's cashier's check. I could understand 3 days...but 8? Wow. I also deposited 2 personal checks for a job and they cleared in 2 days.
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October 2022 by Bill Hoffman
Convenient ATM
