7:30AM - 4:30PM
612 Kalanianaole St Bldg C, Hilo“I bought a set of new tires here after shopping around at several shops in Hilo. I decided to take my business here for a few reasons.
Out of the three shops I visited in person, R&G seemed the most professional and unpretentious, which gave me confidence in them.
Their 4.8 stars with over 100 reviews also gave me confidence.
Although their selection of tires in my size was fairly limited, one of these (General AltiMax RT45) had pretty good reviews online. And since it's generally expensive and time-consuming to have tires shipped to the island, it was important to me to pick something from what the tire stores had in stock.
When I finally decided to go and get my tires from them, I came in with a long list of questions. Keanu was patient and professional and answered all my questions. He even let me inspect the tires I chose before putting them on because I asked to verify the DOT manufacture date (they were manufactured only four months ago!).
Their prices were reasonable. Not the cheapest in town, but also not the most expensive. For the quality of service, it was worth it to me. I also opted for their tire protection plan. It seems worth it for the tire rotations alone.
They don't do appointments for new tires (only for their mechanic), so I did a walk-in around 1pm on a Tuesday, and the whole thing took about an hour.
I'm a first time customer here. So far, so good.”
“I have been a long time customer of Lex Brodies on Kilauea and have received consistent, quality service over the years. I really appreciate the friendly atmosphere combined with the professional level service. My recent visit was exceptional and the level of support I received was truly outstanding.My vehicle had an unexcepted breakdown the Friday before the Christmas holiday weekend, and I was forced to tow the vehicle into the shop. The staff at Lex Brodies was very accommodating , despite having no appointment and the holiday weekend, they were able to diagnose the issue the very next day.The mechanic suggested the vehicle issue maybe under warranty with the dealer, and recommended I contact the dealer to schedule the recall repairs before proceeding with Lex Brodie. I really appreciate the high level of integrity at Lex Brodie! As the dealer was closed until after the holiday, the Staff at Lex Brodie offered to keep the car in the shop over the weekend, again exceeding my expectations and a major relief. After contacting the dealer and realizing they would not be honoring the recall due to time decay, I went ahead and authorized the repair at Lex Brodie Kilauea.After further review of the vehicle issue, the chief mechanic recommended another repair option that cost considerable less and addressed the underlying issue with the vehicle in a more intelligent way. WOW talk about amazing service that goes above and beyond, and the level of in depth evaluation. I highly recommend the this shop and the great team working there.”
7:30AM - 4PM
204 Silva St, Hilo“Great shop with friendly faces and fantastic customer service. Did some suspension work and alignment on my jeep. Needed a bit of adjustment about two weeks later and they were happy to do it free for charge. Super fast and reasonably priced.”
“Lex Brodies in Hilo has been my service center for all of my cars and trucks since I moved here in 2007. Their staff is very friendly, their technicians are very knowledgeable and their service is stellar. I will often work for the week on Oahu or Maui and bring my vehicle in on Monday morning, they shuttle me to the airport, work on my vehicle while I’m off island and pick me up at the airport and shuttle me back to pick up my vehicle. Very convenient and efficient!”
“We have gone here for all of our tire and brake needs. Clayton is AMAZING. After we explained our situation and how another place close by was trying to charge us 2k plus for back brakes. He explained everything after taking a look, and guess what? That 2k quoted from another place turned out to be less than $400 here. Honest people. Great service. Thank you for being a rare gem and not overly charging us. Thank you Clayton and team!”
“These folks do auto repair and maintenance like it should be done. Best safety inspection I have ever had done with many photographs and written and verbal descriptions on things that might be an issue in the near future. Very impressed with their service”
“Staff was very nice and set me up with a same day appointment. The waiting area is comfortable, with convenient phone charging table and a TV set to cooking/baking competition. Bathroom is clean and tidy. I enjoyed my visit and would recommend their service to friends and family.”
“They did an excellent job diagnosing the problems with my tires and getting two quality replacements installed in the same afternoon. Prices were within the realm of reason for the island. Office cats were as cool as promised.
The only improvement might be for a bit more shaded and spacious customer seating area.”