“My mom was having foot pain so her physical therapist recommended for her to buy shoes from this store. When my mom and I entered the store, there was one worker working that was helping another customer at the register but the worker still greeted us when we walked in. That was nice, because it was our first time in this store ever so we felt welcomed. When the worker was done cashing out the customer. She told us her name was Leilani and asked if we had any questions. My mom wanted to try out some shoes, so Leilani brought the shoes from the back for my mom to try. Since my mom was in some pain, my mom was apologizing for how slow she was putting the shoes on. Leilani said "no worries, take your time." That made me feel good because I didn't feel like we were being rushed. My mom ended up wanting a black shoe that wasn't available at this location. Leilani checked the system and saw it was available at another location. So I paid for the shoes and we were told that it will be ready for pick up the next day. My mom was very happy and excited because the shoes were so comfortable. She is on her feet a-lot for work, so I know she was looking forward to go back to work with comfortable supportive shoes. Come the next day, they left a voicemail saying that the delivery person forgot my moms shoe order at the other store location and that the shoes will be ready for pick up on Monday instead. That upset me because we were told it was would ready for pick up the next day, it was already paid for and because the delivery person forgot my moms order she would have to wait 5 days (Shoes were purchased on Wednesday. Was told it would be delivered next day Thursday, but now Monday!!) My mom told the person on the phone she can't wait till Monday because she goes back to work tomorrow. The person on the phone said she will call my mom back and let her know the status. My mom called back around 1pm and was told it will be ready for pick up tomorrow, not today. My mom explained to that person again that she is going back to work tomorrow. So the person said she will figure out a solution and give my mom a call back. The person calls my mom back and says that Leilani will drive to that location to pick up the shoes before her work shift. Leilani thank you soooo much!! You had to go out of your way to get the shoes yourself, before your work shift, just because the delivery person forgot to grab it themselves. My mom and I are very grateful for your help and going the extra mile to get her shoes to her.”
“I went in to pick up my order and was immediately greet by two young Ladies. One of which was Alexis. Alexis asked how she could help me and I had informed her that I had an order. She grabbed it and set me up to try them on in a changing room. She wrote my Name on the door and said that it was ready when I was. After trying the clothes on Alexis helped me with my purchase. Our conversation about the Mickey and Minnie Mouse Christmas shirt took our conversation to why I love Christmas so much and how I Decorate in an extreme way. Lol.. Alexis just made my night and she is such a conversationalist!! I shared with her some of my Decorations and she lit up with excitement. We need more people like Alexis in this world!! Mahalo Alexis!! I hope to see you again soon!!”
“(This review is for Aerie since there's no differentiation on here between the two on Yelp.) I missed when Aerie was at Ala Moana, but because of the amazing promos/sales at this location and the super sweet employees, I make the drive out here. The workers are so, so sweet. Kimie was so fun to chat with! I never had so much fun talking to any store employee while coming in as a customer before. I wish her the best with everything! :)”
“I came here to buy me new Nike shoes and my daughter some black boots. The boots and my Nike"s were pretty affordable. I signed up for the rewards program. It's easy and fast. Give them your name, email address and phone number to the lady and you get the buy one get one half off. I saw white shoes with a hot pink Nike logo. Cute. My daughter found some black boots. I told her to get them. Good thing they had her size. They were pretty busy today. They had nice shoes but I forgot to get new slippers but I will get those somewhere else. Highly recommend this store for affordable shoes. I would definitely come back. Located inside the mall across from Old Navy.”
“This particular store was much more bigger and neater than it's other sister chains on the west side. It has a wider variety of products that was easy to find, no matter what age you are or what size you need, they got it all. Very friendly and helpful staff.”
“My cousin told me about this place when we were visiting last week. I like this location mainly the set up/layout of it and the selection of local clothing options and designs they have. I bought a few shirts the girls working there were really nice made sure we had what we needed. Will definitely be back!”
“Im writing this because now I'm not able to get ahold of him, and its kind of making me crazy lol, but this past memorial day me and my 3 year old daughter came into the store and was being helped by this guy named "CASH", but long story short... he was such a gentleman to us, was very patient and went even as far as even paying for one of my daughter shoes with his own money. He did state that he often puts up the money for customers shoes if he notices they are struggling to pay. which made me love him even more lol. But again Thankyou Cash, my Daughter and I can't wait to see you again ;)”
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“What a great store with art from local artists. I grew up the road in Nanakuli but now live in the SF Bay Area. I had to get the Ko Okina shoreline woodwork picture by Elyse Bojorquez reminds me of home! On my art wall in Alameda, CA???”