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September 2024 by Ashley w.
This is a very nice Sam's! Me and my family go to here all the time. But today the craziest thing happened. As we were in line, there was probably like 10 people in front of us on the way out. The lady checking the receipts ( she was white and yes it's important to this story) didn't scan or even look at anybody's receipts in front of us. Then once my family and I got to her she stopped us scanned our receipts and three additional items ( we are a black family!). Obviously I'm not upset at Sam's and the receipt checking, I'm upset that this lady did even look at anyone's receipt in front of us and once she saw us, she felt the need to check us as if we're not as trust worthy as the white people in front of us. Sadly this is just reality for black people in the America. I'd just thought share this ridiculous experience.
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July 2024 by John M.
I've been a member of Sam's for 12 years. Upon renewal every year they've extended their appreciation to veterans by awarding a $10 discount from the annual fee. The discount had to be spent in the store using a Sam's gift card. I didn't have a problem with that. Well, they've finally figured out how to avoid awarding the discount. Now, I'm told during my renewal at Sam's, the $10 wouldn't be available for 72 hours. Then, it would only remain viable for 7 days. I resided 80 miles round trip from the closest Sam's. Starting to see the problem? This will be my last membership renewal. My last renewal along with every other veteran I can convince not to renew their membership. John M. Mansch, Major, USMC Ret. Ellijay, Ga.
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July 2024 by Paula S.
Huge, clean, busy, and great Sam's club. In the past, I used to shop here often, and it was okay. Now I'm focusing on shopping for different items, so this was a positive visit. Great choices are available, like frozen foods, awesome bakery goodies, fish, meats, and poultry, and then some. Since I don't buy items fir business in bulk anymore, so I have less use for Sam's. But this visit was definitely worth the trip. Fresh juice bar was something new to me. Staff was ok. Can't say a lot about that because I had to scan my own items. The pizza/hot dog shop is a great addition. They had added some kind of loss prevention device (almost like airport security) to the Excit door, but there was still a real human checking our receipts.
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May 2024 by Bon A.
12 people trying to leave sore and line growing, one person checking receipts Longer to leave store than shop for items
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January 2024 by Lauren Cusson
Upcharged me like crazy. I got sunglasses and she told me my total, she said “x amount with the protection plan.” I said okay, that’s steep can I take off the protection plan? She took it off and I kept trying to get unnecessary charges off that my insurance didn't cover. I asked about taking the polarization off because I personally don’t like polarization, and it wasn’t covered by insurance. She said oh no that’s like the color of the lenses, the sunglasses will be clear if you don’t get this. Bullcrap. I have gotten many pairs of sunglasses without polarization because I don’t like it. Lady violated my wallet. What really solidified that I got upcharged was the receipt, “Sam’s add on - 36$.” Never coming back.
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December 2023 by EA S
Great experience with Zehor. She is knowledgeable, focuses on a positive customer experience. They have a fair amount of frames to choose from.Claudia is also helpful. They make a great team. Other staff is good yet these two staff members provide the type of customer service that is not readily found these days. Even when they’re busy and wait time is long they acknowledge the customers that are arriving. They are apologetic for the wait. Hope management affirms them for their service.
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November 2023 by Theresa L.
I'm basing my rating on the pharmacy. The pharmacy manager, Melissa, is an unbelievably kind and compassionate person. All of the pharmacy staff there have been kind over the years.
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March 2023 by Hap C.
This is one of the cleanest Sam's Clubs I have been inside in quite some time. The parking lot was designed rather poorly, but their gas station usually has the lowest price on gas, so if you don't mind zig-zagging all over the place you can save some money. As with most warehouse clubs, in order to really save money on the goods inside the store, you have to catch what's on special at the time. It's usually less crowded than everybody's favorite wholesaler (I can't name any names, but it's on the north side of town), which is convenient to me, since I live closer. Also, I like their Scan & Go feature using the app...basically you use your phone to scan barcodes as you add them to your cart, and you can skip the checkout line (granted you have to preload a card into your account to use this, so you can't pay with cash).
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December 2022 by Ryan S.
Absolutely horrible customer service. We waited 1 hour for curbside pickup. Why give a time when your order will be ready if you still have to wait an hour just to get it?? Food court lines, another story...ridiculous! I called customer service multiple times... a total joke! Don't waste your time or money on a membership here! I wish they would build a Costco right next to this Sams!!
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December 2022 by Siara H.
I was and have been racially profiled by the greeter at this store for weeks. So long, in fact, that I have kept track for the last 7 trips there and stopped bringing my kids because it was so bad that my oldest felt uncomfortable going. I finally said something to a black employee to make sure I was fully heard and he told me he had to say something to this certain greeter multiple times about not singling minorities out and making sure she checked EVERYONE'S card. Which I want to say, I have my card ready to go every time she has CHASED me down into aisles to make sure when she hasn't done that to everyone. (I could tell you exactly what the people were wearing and what they looked like at my last visit because I was THAT aware of being singled out.) I want to be clear, I NEVER MADE A FORMAL COMPLAINT. I didn't leave my name or number to get a call back, I only said something to the employee I trusted. Two hours after I left TJE MANAGER CALLED ME (meaning he LOOKED UP MY INFO; name, addres, phone ETC) to tell me he had "actual black people watch the footage" and they agreed with him, that I was basically a liar and this hadn't happened to me and definitely hadn't happened as many times as I said it had. Completely gaslit me. I asked for his name more than 3x and he never told me, he literally screamed over me, ignoring me and hung up. I called back several times and not one answer from this man. I also called and asked the pharmacy and they went to ask his last name and came back to let me know they couldn't tell me his last name. I only know his first name is AARON. AARON COMPLETELY VIOLATED MY RIGHY TO PRIVACY WHEN HE LOOKED UP MY PERSONAL INFORMATION TO CALL ME. Women get protection orders everyday on men who do this. THIS WAS WRONG. Once again, I made no formal complaint, him doing this and then conducting himself on the phone like he did was completely inappropriate and I have taken this to corporate.
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September 2022 by Charlie B.
I am afraid to shop at Sam's anymore. Today I went to Sam's to buy some 4 gallon bottled water and as I was going to the place to grab some bottles, I was blocked by a woman in one of those battery powered shopping carts. She was blocking my way forward and the customer support line was blocking me going around. I waited about 5 minutes until my legs started hurting and then I went around her, my cart hit hers slightly, but I straightened out my path and went on. Then she stopped talking to the clerk an screamed at me in the loudest voice F-bomb fighting word loaded sentence. I was frightened by the hostility and rage coming at me. I will not be shopping there for quite a while. I told the greeter at the entrance why I was leaving and he seemed happy about that. Seniors, beware when you shop at Sam's. This is not the same place it used to be.
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June 2022 by D V.
Well it's great that Sam's wants to offer new members 8 dollar memberships while pissing off old members who just want to do a simple return. There are no accommodations for the existing members like myself who just want to do a return as opposed to stand in the line of over 50 people. In fact I am writing this review in this line. Way to go Sam's bring in the new folks and piss of your existing members - nice business model
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June 2022 by Greg E.
Walked in needing to make a purchase of a kayak and wanted to pick up later. The lady I met said "absolutely no problem", showed me exactly what to do and made sure my purchase was marked for pickup. Great friendly, fast service z
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October 2020 by Brian R.
Yikes. Turns out the tire I mentioned previously was delivered to the shop the day after I ordered it! Had to get a manager involved to break the "is it here" stalemate. Their e-mail system failed to notify me, so the tire had sat there in the shop for 3 weeks, and nobody bothered to reach out to me about it, despite them having taken down my phone number at the time of ordering...Their appointment book was backlogged for a week, so I had to show up a few times as a walk-in to roll the dice on getting squeezed in. Finally lucked out today and got it done. Fingers crossed I don't need to return to this location, or get any of these tires replaced by Sam's Club. This was a giant mess every step of the way.
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July 2020 by Scott M.
This review is for Sam's Club in general, not a specific location. If you decide you'd rather not be a member, best of luck getting your membership refund. I stayed on the phone for THREE HOURS, trying to cancel my membership and get my money back. After speaking to four different people, one said he'd email me a gift card from Sam's Club. I asked, what good does that do me if I'm no longer a member?!?!? He replied that the e-card could be used at either Sam's or Walmart. Here's the wording from the e-card, pasted and copied here: "Using your eGift Card is simple: redeem On line Shop at Sam's Club or Walmart online. redeem In store Print this page. Redeem at any of our Sam's Club or Walmart locations." Since I plan to shop at neither of those again, I gave the e-card to my daughter-in-law for her birthday. She tried to use it to buy some items at Walmart yesterday, and they told her they didn't have the card in their system, and then treated her like she was a common criminal. Infuriating. Now she too will no longer shop at either. Good. I recommend you stay away from the criminals at Sam's and Walmart. They'll never get another penny of my money.
