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January 2024 by T B.
Dr. Reinhold would not allow me to forego the fluoride aspect of a dental procedure for my dog. I choose not to have that procedure done on my animals and since they're my animals I feel like my opinion, since I'm paying you for a service, is valid.
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October 2023 by Gail W.
Doctor Reinhold rushed me through my sweet cat's appointment. Unprofessional & I would not recommend this veterinaria.
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May 2023 by Nicole M.
3 bad experiences in a row with this Vet. I took my cat here because he was losing weight and pawing at his mouth a lot. They said his mouth was fine and sent us home. The pawing at his mouth got worse and he still wasn't eating. I took him back again for them to check him a second time and look at the video I brought to see how bad it is. They checked him the second time and said again nothing was wrong without even looking at the video. They checked for other issues and said he was fine. I then demanded they take another look at him and please watch the video. At that point, Dr. Duffy re-examined him a third time and found what he said was the issue. He needed two teeth removed. They did the surgery and sent him home without any pain meds after I asked twice. My poor cat was in pain and they did nothing to help him. Less then a week later, he started pawing at his mouth again so I realized they still had not really helped him. I called them and let them know he was still hurting and not eating. Aspyn totally blew me off and said someone would call me back next week. I couldn't believe it. They couldn't care less after three trips there and still no relief for my 15 year old Kitty. I called Winder Corners Animal Hospital and they took him in the next morning at 10:30 and were so caring and kind. They did a thorough examination and found out he had a very bad ear infection. Both ears had two types of infection including yeast. They cleaned his ears and gave me prescription ear drops and pain meds for my sweet kitty and he started feeling so much better within 2 days. I am so grateful to them for finally helping my Kitty. They called to check on him and truly care about how he is doing. I will never take my cat back to Winder Animal Hospital. Also, while I was in a room with my cat waiting for the vet to come in during my last visit, I heard the girls in the office complaining and making fun of some of their own clientele after getting off the phone with one of their customers and wondered how often they did the same thing to me. Very unprofessional.
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September 2022 by Cindy E C.
Office staff are all in click together and there's only one side. Don't mind taking your money for the good times but forget them being there for you for the bad times I was quickly made aware that my emergency wasn't as important as others but you got no problem taking all those other hundreds of dollars for five minute visits and forget trying to reach out to the office manager they don't mind if they lose business they've got plenty others very very disappointed in the office staff. Didn't even follow up with a phone call the next day to check in. When I tried to reach out to the office manager the girl refused to take the message unless I told her what it was about so it was clear that they had already got preemptive strikes going and it didn't matter what I said when I talk to the manager. she blew me off and didn't hesitate to lose me as a customer. POOR CUSTOMER SERVICE. After I ask to speak to the owner he called me talking to me as if I were stupid and had asked for something unreasonable to be heard. I I only wanted to them to have compassion and not feel like a transaction. I got a two minute lecture about the industry being short veterinarians and that it wasn't his fault. instead of having empathy and compassion they blew me off and made it appear that I was the problem.
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January 2022 by Sayler Hasty Hammer
Would just like to recommend Winder Animal Hospital to everyone. What started as routine yearly visits for both dogs ended up with extra visits for the older one, who unfortunately was diagnosed with cancer and put down. Throughout the process of getting a diagnosis, they were thorough and compassionate. I have been to other vets where I felt “further testing” for health issues became casting a wide net and costly but Winder Animal Hospital was targeted and had a diagnosis quickly and efficiently that did not leave me choosing between finances and getting my questions answered. When we had to put my dog down, they were compassionate and so helpful. I was walked through the whole process, given time to say my goodbyes, and the entire staff expressed their condolences. I worked with Dr. Theos and Dr. Duffy throughout the process. Please consider making them your vet if you are looking for one. You will not regret it.
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October 2021 by Sondra Thomas-Moore
Caring pet care, great staff.
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July 2021 by Vicki Olguin
I was told my pomeranian most likely had cancer .and it would cost me 34/3700 dollars to do surgery
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July 2021 by Jeannette Harris Farrell
i want to thank Dr Duffy and his staff. they were so awesome, understanding and comforting today when i had to let one of my fur babies crossover. they are always awesome and understanding with each visit. They make you feel important. They explain things, take time to answer your questions. Will not go anywhere else again.
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April 2021 by Angela C.
We have been taking our dogs to Winder Animal Hospital for over 17 years. They have helped us through many emergencies and referred us to specialists when needed. When our little dachshund mix was bit by a copperhead, I called ahead, and they stayed late on a Saturday to stabilize her before referring us to an emergency vet for more extensive treatment. Dr. Duffy is very thorough and takes his time explaining details. He listens carefully to our concerns and answers all questions thoroughly. After caring for our dogs, they always follow up by phone to check on how the dog is recovering. During the time we've been using them, we have lost several dogs to old age or disease. Each time, the staff has responded with care and compassion. They follow up with condolences and items to honor the memory of our pets. We feel like the staff of WAH is part of our family!
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October 2020 by Libia J.
Our family LOVES WInder Animal Hospital. Our chihuahua has been a patient for over three years and we have always received the best care at an affordable price. All of the vets and vet techs are kind, professional, and very knowledgeable. Their staff is always happy to help and the customer service is 100!
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October 2020 by Ginger Barnette
I take my sweet doggies here and they love it. The staff is very friendly and they do everything possible to get you in the same day. I had to have one of my dogs put down and I was very impressed with how compassionate the employees were. I would highly recommend Winder animal hospital to everyone.
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June 2020 by Erin G.
We've been taking our dogs and cats to WAH for 15+ years, always getting professional attention, and never feeling like we were being dismissed without action to our pet's concerns.. or being upsold on unnecessary treatments of medications. Dr Duffy and his team are kind, thorough and professional. I trust them and will continue to take our most beloved pets to their office.
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March 2020 by LA Adamson
I could write a book about Winder Animal Hospital's veterinarians and staff going above and beyond for my dogs and me. This is truly the BEST animal hospital I have associated with in my 40 years of raising dogs. You will not be disappointed!!!
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October 2019 by Destiny D.
ago Brought my baby here a year ago for a dental cleaning. They told me she had a heart murmur and they were so hyper focused on that and her periodontal disease that they didnt give her a thorough examine. How do i know? They didnt discuss none of the other issues my dog has that was told to me by previous vets. Her bloodwork showed slightly abnormal and she directly blamed it on periodontal disease. Knowing that my dog has perio she didnt prescribe any meds to hold her over, I HAD TO CALL AND ASK. moving on, Well now ive gone to another vet that did a thorough exam and i find out my dog has an infection that couldve been prevented with antibiotics a year ago but now she has to have emergency surgery or shes just going to die. Im saying all this mainly bc i want the vet to see, you dropped the ball with this one-- from healthcare professional to another Please do better.
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October 2019 by Casey B.
After being referred to this vet by a good friend. We drove from oconee to winder Saturday morning at 9:30. We arrive with only 2 cars in the parking lot. When we get in, there is one lady waiting and one person in a room. The lady at the front desk went back and ask Dr.Duffy If we could be seen. The lady at the front desk returned and informed us we needed an appointment and they had couple of emergencies so they could not see us . And that they only had one doctor working. I informed her I was referred there by a current client and had drove 30 min. And we were new to the area and was looking for a new vet. So needless to say we went to another vet after being turned away. All the years of using vets I never knew you needed appointment on a Saturday. Especially when your dog is injured and needs attention. I would never use this group again very in professional. Another note I would have not minded if I waited a couple hours to be seen. However this let me know what kind of service they would provide!
