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March 2024 by Michael Malm
I stopped in to get my tires rebalanced, explaining that the day prior I had them installed brand new at discount tire but I had a bad vibration and needed to make a road trip today. Discount tire was closed. I explained to the man behind the counter I would happily pay for the rebalance so I could be on my road trip, he cut me off and said "let me stop you there, I'm not gonna work behind them, you need to take it back to them". His helpfulness was about as pleasant as the trashcan is overflowing with trash as I walk in, and the shop is in general disarray. I would not recommend going here.
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March 2024 by Maria Shola
Did not have a pleasant experience here. Went to get one headlight replaced and ended up with both of them broken and no resolve. Awful communication. They gave me an estimated amount of time originally (1-2hrs) and told me at the end of that it would take 45 minutes more. 1.5 hours later, I went to check in and they said they weren’t working on it at all. I asked to leave after being there for 3.5 hrs (when the original estimate was 1-2hrs) and noticed now both of my headlights were not working. They tried to deflect responsibility and eventually “fixed it” (they didn’t fix it it- temporary fix but the other light that wasn’t originally broken was out by the time I got home). The front desk man was extremely unprofessional and manipulative. Not a great experience overall.
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March 2024 by kitricia riley
Awful experience unprofessional they had my car for 2 days still not fixed properly.
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February 2024 by Nisha Sherae
Search an amazing experience! I have never been inside of an establishment where the people were so friendly, fast, and efficient. I was quoted a wait time of an hour and 30 minutes. But I had my services done within 45 minutes! Such an amazing person and thank you to Ishmael for getting my car in and out. 10 out of 10 recommend!
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February 2024 by Craig Hower
Awful service, techs screwed up my coolant flush and was there from 8:30 am until at least 4:30 in the afternoon because they couldn't figure out why my car was still running hot. Reason being the tech screwed it up, and I was there all day, with little communication, no offer to give any money towards my time. Don't do it, go somewhere else.
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February 2024 by Twyla Spears
I had an issue with a failed part. My extended warranty company was having issues receiving the photos that my service advisor from Firestone was trying to send. The adjuster was blaming them, they were blaming the adjuster (for stalling). I then attempted to send the photos myself, which were never delivered, and called the warranty company multiple times. The folks at Firestone were patient, although not altogether happy for all the issues, but hung in there with me to get the mattered settled. The work was done properly and efficiently and we were finally able to get payment from the warranty comoany. I will continue to use firestone for my auto repair and maintenence needs.
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February 2024 by S. “Lizzy” Mitchell
Friendly professional service!Timely repair.
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February 2024 by Jay Hatfield
I had brake work done on my 2015 bmw and had a great experience with this shop. They greeted me and explained what they would be doing in the inspection and then called me sooner than they quoted and further explained what I needed to have done, and since I had a little knowledge of the vehicle, I knew they were not trying to sell me something I didn't need. I had front/rear pads and rear rotors replaced with a brake fluid exchange and the car was returned in better shape than I left it. No greasy finger marks as I've had in the past from other shops, very clean and professional. Thanks to Ishmail and the crew, I can be secure in knowing my brakes are in fine working order. This is the second vehicle I have had serviced in this shop and I will be going back.
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February 2024 by Raelle Snell
This was such a great experience! Ishmael helped out so much with making sure we understood everything and getting us in and out as quickly as possible. This is probably one of the shortest trips to a mechanic I’ve ever had. Thank you, Ishmael and Firestone!!
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January 2024 by YOLANDA JOHNSON
I always have a great experience at my Northlake Firestone.
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December 2023 by C Builder
My experience was horrible and after my feedback I got a call from them. He listened and then I listened to him. When the narrative differed from what happened I tried to correct him. Then he talked over me and started to argue with me. Then he hung up. I remember what happened since I was there for 5 hours. They look for problems to get other business but I was clear my mechanic was on the phone. I just wanted my alignment done. He was .9 miles away at my office and he was going to fix any issues I had. While they are calling around for parts to give a quote my time was wasted. I finally asked what was taking so long and when he told me I insisted they do the alignment and let me go.
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December 2023 by Jacqueleen Garcia
I am grateful for ISHMAEL He ended up refunding my money that was spent there. I do appreciate them, taking the consideration and the time to do this. I had originally took my vehicle to get diagnosed and fixed for a check engine, light and felt I was given no results.
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December 2023 by Andrea Stringfield
Zack and Derrick are the BEST Firestone Associates EVER! Their customer service is like no other. I came to the shop close to closing time and these two young men stayed to assist me with my tire issue. The other associates saw me in the lobby and had left and didn't have time to help.Zack and Derrick are an asset to the Firestone Association. They deserve recognition for their outstanding customer service.
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October 2023 by Edward Hightower
I went in thinking I would have to pay an arm and a leg on a mechanical issue with my car. The manager was honest, which is a rarity. He saw that my cables were lose on my battery. He tightened them up and sent me on my way. No charge. I think I found my new shop!
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October 2023 by Rodney keith
Well the service is good but it has changed some. I've always had my tires rotated when I get oil changes, except this time, now I have to ask for it. Ofcourse I'm charged for it. And I also had to wait over 2 hours.
