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August 2023 by mike mcelroy
Terrible customer service
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March 2023 by Tyler P.
This place is ridiculous. My brother rented a truck for us to relocate from GA to TX and they rented him a truck that had a check engine light on. The truck also had a security threat the door didn't even shut!!! When we contacted the local store they advised they would NOT be giving us a new truck and to contact road side. The roadside mechanic did a "quick temporary fix" and stated that he's shocked they are even let this truck be rented because it should be out of service in this condition. We had to stop 4 times on the road to allow the truck time to reboot and accelerate at highway speeds because the truck kept stuttering. We had to keep an eye on the door constantly to ensure that the items remained in the truck. Overall just a horrible experience. We have been getting the run around for daysssss regarding any resolution or compensation. We have been told twice now to wait 24 hours for further escalation with no results. DO NOT USE THEM!!!
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March 2023 by Kisha M.
All of the staff including the Quentin on the phone with Eleanor assisting Brandon was awesome. We were headed to Detroit only to run into a storm and they were very gracious and gave us grace. Thank you all at Tucker's Budget Rental. We are so grateful because we still have to move.
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November 2022 by Nichole C.
STAY AWAY FROM THIS LOCATION!!! If I could give this business less than one star I would. The customer service is lacking as is the quality of service. I have rented several cars from here and my last 2 rentals were absolutely horrible. One car reeked of cigarette smoke and no amount of cleaning and spray helped. Hours into the rental I learned that the stench of the cigarette smoke came from the ashes that were left on the steering wheel column when we adjusted its position. When we returned the car, I advised the person who checked it in about what was discovered and her comment was "oh the guy who transferred it probably did that". That's an issue!!! The last rental started the same way but went downhill when after picking up the car at closing I noticed a crack in the windshield after driving off. Because the store was closed I couldn't report the issue (which was not visible as a crack during the walk around). When I was able to advised the staff of the crack, I was told that I was responsible for this crack despite it being there prior to me renting the vehicle. The employees at this location didn't even see the crack when checking the vehicle in so they definitely missed it before putting me in the car! They charged my credit card for the "repair" which was loaded with bogus fees! This Budget parks their cars on a busy street right next to a construction lot, there is no telling where this crack came from, but it would probably be great idea to move the cars away from the main street and that construction lot!
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October 2022 by Joseph Wray
Ask for my cousin he will take good care of your rental needs.
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September 2022 by Shanna S.
I don't understand why there aren't better reviews for this place. After calling and MAKING RESERVATIONS at two other car rental companies I finally got a car here. After being treated less than courteously at Avis, Brandon here at Budget was informative, kind, and very accommodating. He made our trip to Georgia a fabulous one. Thank you Brandon!! Greg and I WILL be back!
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February 2022 by Jermarcus Horton
This place is so unprofessional rude and give you the wrong information don’t tell you the proper paperwork you need until you arrive other customers were mad as well
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December 2021 by Gregory C.
I WILL NEVER rent from Budget again!!! First and last time. I booked online and was promptly told upon arriving that there would be an additional 300$ deposit. Never had this issue with any car rental agency. Thanks now I can't visit my family. FK U BUDGET!!!
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August 2021 by anduritoco2004
amazing customer service, Camille at the front desk was accommodating and professional. can't say the same for budget as a corporation though. they rented out trucks to people when they didn't even have the trucks available and I had to settle for a cargo van. budget should take examples of professionalism from their front line workers like Camille
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April 2021 by Jack Calatayud
This is ben the one of the worst experiences
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January 2021 by Kaitlin W.
Make sure you arrive AT LEAST 45 minutes before your appointment if you want to pick up your moving truck/car on time. Also expect to be shooed out the door back to your car if there's 3 people inside already. Don't expect anybody to even ask why you've walked in the door before you're shooed away either. Their system is not digital so if you have a one way truck you have to keep up with your own paperwork PLUS the paperwork for your drop off location.
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June 2020 by Bob C.
They will rent out your reserved truck and charge your credit card anyway. Shady! Avoid!
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April 2020 by Roberto Andaya
Took a lot longer than enterprise to give me the cart 3 mins vs 15-20 mins. Otherwise service was good
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March 2020 by Eboni T.
This is absolutely the worst rental company out there. The manager laura and the individuals at the reservation center are HORRIBLE in regards to customer service. They charge your card a ridiculous amount not stated on the contract and then will not explain the charges to you once you ask, instead they are rude and belittling. I ended up paying over $700.00 for a rental that should have been $300.00 or less at best. I will never do this again. If you want to pay what is in writing and have great customer service bestowed upon you, go to Enterprise. It is a reason EVERY budget location has a low rating. JUST STAY AWAY!!
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January 2020 by Toni C.
My experience at budget was not great other than the staff was friendly they made errors with my booking. They charged me for a young adult driver after they told me it was not possible to have a young adult driver while booking with a debit card. They also did not have in my reservation emails any information about not using a third party insurance when booking with a debit card.
