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August 2024 by Charlene V.
Just too busy .... Front desk lacks customer service , it's seems to be clean . Most important lack explaining important details regarding procedures . My dog had the beginning of a yeast infection in her ears , Doctor recommended a one time instillation of a medication . Failed to tell me my dog could go deaf and that's what happened . I called to speak with the doctor when I notice my dog was not hearing . It was then during this call she tells me that was one of the risks . I would have not chosen this option . Sad seeing my dog suffering hearing loss .
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August 2024 by Kristin E.
I've been bringing my dog to this facility for 10 years, ever since I adopted him, and I've faithfully maintained his pet care plan throughout that time. Last year, when they informed me of a slight price increase, I had no issue paying more because I believed in the quality of care they provided. But on August 2nd, I found out that his plan will be discontinued in just 15 days, and I'm beyond disappointed. When I received the email that the pet care plan would be discontinued, I called immediately to schedule an appointment to get all of my dog's vaccines updated while I was still under the plan. They informed me that only one vaccine was due now and that the rest weren't due until October. I asked if they could just do all of the vaccines in August while I'm still covered under the plan, but they said no, they could not. To make sure this was standard practice, I called around to other vets and asked if it would be harmful to my dog to do the vaccines a bit early. They all said it wouldn't be an issue at all. It's clear to me now that the facility wants me off the pet plan so I'll have to pay full price for the vaccines in October after the plan expires. Living and working in Atlanta, it's already challenging to get there during the week, but I would have made the effort if they had given me more than a two week notice. On top of that, I'm currently pregnant, and this short notice is causing a lot of unnecessary stress. This place has really changed since the new ownership, and it's a shame. I don't have a problem with the pet plan being discontinued, but I should have received more notice or at least a month's extension so my dog could get all of his vaccines at once. Instead, they've shown they clearly do not care about his well-being or a long standing customer who has also referred four family members to this facility that would have gone elsewhere if it weren't for me.
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July 2024 by Kylie H.
I will ABSOLUTELY never go back. This was our first time going and have heard amazing things about this animal hospital but our experience was completely awful. First, I told the front desk that my dog is very nervous, scared, anxious and not a huge fan of male vets, they said no worries we will make a note to let the vet know (which they never did) but they did let me know that there was only a male vet there at the moment. I said that's fine bc she really needed to be seen. The Nurse that took us back was great (I wish I could remember her name). I explained that my dog is very scared and anxious and she took great care of her. Then, the nurse went to go get the Vet, Dr. Watson. Who was very unprofessional and handled my dog terribly and was extremely rude. When he first walked in he didn't even come up to her to let her warm up to him. He immediately grabbed the leash out of my hands, started pulling on her leash and tried to restrain her. She was peeing and pooping everywhere. As he was restraining her she tried to get out of his arms and was rolling around in her own poop and pee. She got out of her harness and he threw it at the wall and said that doesn't fing work. She did try to bite him he said but I never saw her do that and when she finally calmed down I was loving on her and said it's ok baby your a good girl and he screamed at me that she wasn't a good girl at all that she is mean and not well behaved. After, they took her to the back to examine her they brought her back to me, she was so scared. The nurse kept apologizing to me about Dr. Watson behavior and to request someone else next time. There won't be a next time bc I WILL NEVER BE BACK. If you plan on bringing your dog here DO NOT see Dr. Watson. I was hoping that since Dr. Watson is older that he would be good with all different types of dog personalities but he wasn't. It was like my dog was the first nervous dog he has ever seen. I had a terrible experience and don't want anyone to have the same experience I had.
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June 2024 by Marzieh M.
Dr Beach is AMAZING! I will forever use Suwanee Animal Hospital, as long as Dr Beach practices there. Not to say the other staff is not wonderful but I have a very hard headed bulldog and it's not easy to be her vet. Dr Beach is always patient and accommodating for my rescue baby who is very distrustful and scared of outsiders.
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May 2024 by Makaela S.
I will not be going back after today. My initial visit with Dr. Beach was very nice. I took my cat to get his vaccines and a check up so he can move to an apartment complex with me. It all went well and they confirmed he was very healthy! I was satisfied and scheduled a booster for one of the vaccines. After the initial appointment, my cat has been acting different. He is just not the same as he was before, now he is distant, mean, and doesn't seem happy. He has never been like this before. I brought him today for his booster as well as to see if someone could look in his ears as I have an inkling that he may have an ear infection. And that could be the case as to why he is acting differently. I was told it couldn't happen. The tech, who seemed nice and was trying to help, said that none of the doctors could do a quick check. Listen, I'm not a vet, but I know it wouldn't have taken long. So now I'm frustrated. Annoyed that I was told I have to make ANOTHER appointment and pay $100 + whatever medication he may receive to make sure he is healthy. Back to my initial appointment, Dr. Beach told me he was healthy and his ears looked great. All I asked was for someone to look at him and then we can schedule an appointment if it was NEEDED. It makes no sense to me. No doctor would turn down a human asking to get their ears checked when initially going for a different reason, but why can the vets say no? Everyone is busy, but if you want better - go somewhere else.
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April 2024 by Alana K.
Both my fur babies love the staff and doctors here. Today was just an annual visit for Gigi. She got her shots and a physical from Dr. Madeline. Codi had his annual in May from Dr. Joe. Both are very kind and thorough and listen when you speak. We recently switched from another vet, thorough, with and I could not be happier with the care they receive. Sabrina, a receptionist, is always available to answer my "stupid" questions. Thank you! review#MPK
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July 2023 by Lily J.
My furbaby had her exam shots done in April, 2 months later my sweet baby doggy died of congestive heart failure. Talking to the emergency vet she had ALL the classic signs and probably was suffering with this for several months to years. Considering I've taken her to be examined several times during this time and seen by multiple vets.. yet no one really looked at my pet tells me the staff is either incompetent or indifferent. I do have other furbabies and I will NEVER take another vet to this facility
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May 2023 by Kevin M.
Don't take your beloved pets to this Vet, Suwanee Animal Hospital. Incompetent Doctors would run up the bill with unnecessary scans and x-rays...
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May 2023 by Megan J.
Always happy with the care that they provide our pets. They are always able to have them seen quickly and are very thorough.
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May 2023 by Yini H.
I wouldn't suggest that go there for overcharge service. I sent my dog there because prolapse. I did informed the doctor that the treatment for my dog is not working as the first hospital did. so I am here looking for something better than that. I found out they did the same thing as the first hospital. The same surgery, the emergency only charge $1100. they spend me $2200 for the same thing that I didn't expect to do. Don't go there for overcharge price.
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March 2023 by Danielle D.
****Be sure to read their over 200 "hidden" reviews - scroll down to the bottom and click 227 other reviews that are not currently recommended" - these should NOT be hidden. These are people that only left a few reviews on Yelp. That means this vet office angered them so much it was the only time they spoke up to leave a review to warn others. Listen to the angered pet owners**** UPDATE! This is in response to the follow up to this review and Dr Fitzgerald's BLATENT LIES! How DISGUSTING. I am GLAD I have since moved out of Georgia. I was loyal to my vet there almost 2 DECADES. Shame on you Dr Fitzgerald for your lies! I am just ticked I didn't see this earlier. They NEVER gave my pet FLUIDS. NEVER! FLUIDS FOR WHAT exactly Dr Fitzgerald?? Go ahead and tell everyone reading WHY you would give fluids for a cat having a STROKE??? My cat had a STROKE she was NOT dehydrated in any way whatsoever! Right! I can prove she never gave fluids and that this is a LIE as I went to my vet immediately the next morning after as soon as they opened. The incompetent vet did NOT suggest tests that I declined. I have VIDEO! UNBELIEVABLE. STAY AWAY from this UNETHICAL VET! FLUIDS?!? What a JOKE. I have given animals fluids. No vet in their right mind would have given this cat fluids. My pet was FEMALE! You put "HE" so that is even more telling! (Notice the date of my review and the date of her response. Now look at all their BAD reviews on Google.) ========================= HIGHLY UPSET with this vet office. DO NOT RECOMMEND TO ANYONE. Beloved pet DIED within hours of bringing here due to GROSSLY misdiagnosing her. (I knew EXACTLY what was wrong and vet wouldn't listen to me - just scratched his head.) When I brought her in I told the vet exactly what I thought was wrong with her. Vet adamantly disagreed. I tried to show him video to PROVE how she was and he wouldn't even look at the video and wouldn't listen to me. I asked that the head vet Dr Fitzgerald call me and 1 week later my request was ignored. My cat died of EXACTLY what I thought was wrong with her. I only brought her here because my vet had to close early at 4:00pm unexpectedly. The very next morning I took her to my vet as soon as they opened they AGREED FULLY with me and AGREED that this vet was negligent. I am FURIOUS and UPSET. Billed me $70 - NO TESTS, NOTHING and didn't even have the courtesy to refund me! Vet just scratched his head - so WHAT exactly was I billed $70.00 for???? Appt was well before they closed and they did NOTHING to help her. Unethical. FURIOUS. Any good head vet should have returned my calls and IMMEDIATELY REFUNDED ME if my pet died due to their negligence!!! THEY DID NOT PROVIDE A SERVICE - THEY NEED TO RETURN MY MONEY! UPDATE!: Have a screenshot from Dr Fitzgerald saying she will refund me AFTER I remove my reviews. Gave her 2 months to resolve. Disgusted. Contacting the Better Business Bureau and State Board. I should have been refunded two months ago.
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January 2023 by Debi W.
I always love Suwanee Animal Hospital. The vet and teams are always wonderful and very helpful. They are honest with their charges and will not do any work without asking for confirmation.
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April 2022 by Amber G.
What an amazing team of pros. I have been going here for many years and have been a long time happy client. This weekend I had my son's large, very strong dog. He had an allergic reaction with me and I was worried about getting him in for treatment. He is a sweetheart but untrained and pulls on the leash and lunges and barks at other dogs. He is just too strong for me to handle. I went in and asked if they would help me get him in and the team was just so helpful. They took care of everything. Mya came out to the car to help get him in. Dr Fabiola was waiting at the door. It was true concierge level service and I was totally at ease. Max is fine after treatment and I am so grateful for all the help and support. These people are kind to both animals and nervous parents. Technical skill is respected, people skills are the heart of a practice. This team has the heart!
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April 2022 by Lillian H.
The most money hungry & disrespectful vet I have ever been to. I've never left reviews on anything but this business is the exception. Ive been disrespected multiple times, belittled & they have tried to get MANY hundreds of dollars out of me (near a thousand dollars per visit). Don't expect to go in for something small without them trying to find a larger issue & attempt to charge many hundreds for something you didn't even ask for & they act like you don't know your own pet. It's twice now that when I've gone in & each time told them something about my pet they say "I doubt it". I've only had two visits with this vet & I will never be going back & I will never recommend them to anyone.
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March 2022 by Lydia D.
They definitely do not treat people with respect. We will be taking our animal elsewhere.
