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November 2023 by Andrew Bowers
They have an app to checkout and return their vehicles instead of having actual staff here but there is basically no cell phone reception so it’s almost impossible to upload pictures as you are required to do. The app also has a bug where when you click to return a vehicle it often just takes you back to the home page where you again have to select return a vehicle.we eventually had to just forget the app altogether and just take our own pictures before returning the keys.
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January 2023 by Jennifer Jolley
Super super nice folks and the truck rod like a catlaca thanks U-Haul
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February 2022 by Madge Elaine Waters
Customer service is great.
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October 2020 by Stephen smith
They changed the code so uhaul didn't know how to give out keys. I drive 30 miles for nothing amd now I don't have the truck I need.
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May 2020 by Sara Alston
We rented a U-Haul with a dolly and paid in advance. Upon arrival, the dolly was not in the U-Haul truck. Also, the U-Haul was filthy dirty and had the last person's trash & furniture still left in it! I called U-Haul and they stated the manager said there was nothing she could do at the moment but she would be calling me later. We had to physically remove the trash and furniture ourselves before leaving the lot, causing us to be late for our appointment with the movers to help us load the truck. I just got a phone call from the mgr, Denise, today (3 days later) and she literally yelled at me and berated me for giving her a bad review and said she would not provide any refund because she is a family business and it isn't her problem the truck was filthy. Right before she hung up on me she said "Call 1-800-U HAUL!" Very unprofessional and I've very surprised this business is still operating when the manager calls and yells at their paying clients. I will most definitely be reporting this business. I do not recommend this business.
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May 2020 by S K.
We rented this online and prepaid for a dolly. When we got to the location there was no dolly inside the truck. As you can see in pictures we also had to remove the last person's trash and furniture. This business does not clean their trucks at all or give you the equipment you pay for online. I called U-Haul because the business is only open for one hour per day three days per week and U-Haul said the store manager will call me to provide us with a refund. Three days later the store manager, Denise, called me and immediately began yelling at me for leaving her a bad review with U-Haul. She said this is a family owned business and I am stealing food out of her children's mouth for leaving them a bad review. I asked her to speak with me calmly and professionally even though she was obviously emotionally charged and she refused and continued to yell at me and not take any responsibility for their trucks being trashed. We were late for our appointment with the movers to load our truck because we were stuck at this U-Haul location unloading all the trash and furniture. I do not recommend this U-Haul location at all. There are plenty of others in Statesboro that have clean trucks and professional employees. Denise really does not know how to operate in a professional and courteous manner. I am surprised this business is still open with how they yell at customers. U-Haul is investigating the matter and it has been reported.
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May 2019 by Cristine Couldridge
I am so upset with the unprofessionalism with this location. I called 2 months ago to reserve a storage unit and was told that I did not need a reservation since they rarely sell out of the small storage units. I called again at the beginning of this week and was told that there were many units left and it would be no problem to come on Thursday and reserve the unit. My daughter gets to U-Haul and is told that the small storage units are sold out. This is poor business. Why wouldn't they take a reservation?? I will never recommend this business as their prices are a hook to get there and now we have to find another storage unit that will be 10x the cost of the U-Haul unit.
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March 2016 by Marquis Mikell
I love this place, best Uhaul and storage facility I've ever rented from. Mrs Denise and Mr Steven are the most caring and nicest people I've known and not to mention the rates there are awesome. I've never had an issue with them, plus their trucks are always clean and extremly dependable. If you want a excellent truck with awesome customer service then GO to Uhaul on Pamela Way. They'll get you right and have you coming back every time. Keep up the excellent work you guys and I thank you for your business.
