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December 2021 by Amreen Khan
Slow service. Rude and grumpy tellers who lack energy and clearly don’t appreciate the customer’s business. Can’t wait for it to shut down in Feb 2022.
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January 2021 by Stacey Green
Worst of any branch I've been to. This VP they have there (Marie Howe) has to be the rudest person I have ever encountered! I don't know if she's prejudice or just plain unhappy with her life but it makes no sense for someone that deals with the public to be so rude. I plan on writing a detailed letter to their corporate HQ regarding my experience with her first over the phone then when I went to the branch in person. AVOID THIS BRANCH IF AT ALL POSSIBLE!!
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October 2020 by Valentino Bates
Branch wasn't open to the public. Only the drive thru was open.
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June 2020 by Krystle Ware
This bank need to close. Bad customer service and they wouldnt cash my check that had there name on it bc I dont have an account there. and claim they couldnt verify the check. But if I had an account it would've been no problem. I've never had this problem with other banks.
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March 2020 by Hayley Charbonneau
Unlike some of the other reviews, I had a wonderful experience. The tellers were super friendly and helpful, and I was helped immediately. No complaints at all!
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February 2020 by Stephon Tillis
This has to be one of the worse BB&T branches I have ever been to. The teller ladies were NO HELP AT ALL!!!! I would rather drive Miles to go to a different one!!!!!
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September 2019 by Alejandra Torres
Worst customer service here!!!
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July 2019 by Lucian Carrow
I really dislike leaving negative reviews, however I have been to this bank many times and have yet to have a good customer service experience. Today I called this BB&T branch because I have to go there tomorrow and I have a temporary ID Cobb county recently changed the way their temporary drivers license look and I wanted to make certain that it would be excepted. I called them up and ask them if they were aware of the change and if they excepted paper IDs They said that they did except paper IDs but they were used to the ones that were small and looked like a regular drivers license. I told them that it had been changed and that their management needs to be up to date on it I ask if the person on the phone could tell the manager so he could look into it so I wouldn't have to spend all day there when I go there tomorrow. Lady on the phone was extremely!! rude!!! And told me I would have to talk to the manager tomorrow. I'm sad that they weren't responsible to keep up with the current temporary drivers license given by DDS. I would have to wait to speak to her manager tomorrow.
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July 2019 by North and South Undivided
It's a bank, what can be said really. I'm glad they have the bullet proof glass around the employees, they are efficient, over worked being they are low staffed always which causes them to be slow but, I know they are doing what they can. Getting in and out of the location offers 2 ways left or right but bank of America next to them you can only turn right so plus for BBT! Overall, this is a good location across the board just assure you alot time to go until their corporate stops being a tight was and staffs the location accordingly!
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June 2019 by Karan R
Worst service of any bank I have been to. They only have 1 manager (Christopher jollys) working during busy hours. He is not helpful at all. I'm not sure that he was even trained. If you want slow, completely clueless service then go here. Otherwise I would avoid at all cost!!!!!
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February 2019 by Jameel S
Screw BB&T. Worst damn bank ever. This bank is run by computers not people. They don't process on weekends or oast 6pm on weekday. Pending transactions sit on your account for days. Customer service is traag. Can only dispute overdraft/return item fees once every 2 years. WTF. Bank doesn't give a F about its customers. I thought coming to a smaller bank like BB&T would be better than a bigger bank but BB&T is worse. Will be closing my account and never banking here again.
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November 2018 by Lia Miller
Can clearly see why 1 others gave one star. Walked in to get info on opening an account. Glad I read the reviews as I was seated waiting. Still not one employee acknowledges me. Not even after I get up to walk out. The lady (older black woman right by the door to the right just looks up as I open the door to exit and grins like whatever, a long with the employee (guy looked Indian or Mexican with lotta facial acne) sthe was in a convo with. They both just laughed like whatever. Gotta do better. Messing up this bank owner's money. Very bad employees.
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October 2018 by Uncle Chael's Uncle
This is one of the better branches I've visited (and I visit many in the Atlanta area) - they are friendly and efficient.
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October 2018 by Marvin Bullock
Race. racest they only hire mexicans n treat black people like dirt
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December 2017 by ATyana M
Service was prompt and courteous.!
