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February 2024 by Jennifer Deal
If I could give zero stars I would. They keep jerking my husband around about his that they have had for 2 months now. Every week they say it will be ready next week. Which is a lie. We now have to give back our rental cause the insurance cover has run out on paying. Leaves us with out a car and we need a car for him to go back and forth to work. His job is now on the line do to them. I don't recommend using them. Please take your car some where else l.
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January 2024 by Levetta Carty
Do not take your car to these people. It took almost a month to get my estimate completed. I had minor damage to my car. When I took it in I was told it should take maybe 5 days of less. I also had some touch up scratches on my car. I was first told it wouldn’t cost much to fix that because they would already have the paint. They never contacted me about the estimate for when I could finally get them on the phone they quoted me a price that was far more that the price charged the ins company to replace the entire front bumper and light on my car. It actually took them 3 weeks to complete my car after telling me it should take 5 days or less.Guess I should have known the first day when I walked in and another customer was irate about their service and the second time I had to go to their place if business because no one was answering the phone for 3 days there was another customer just MAD about the service there.FIND ANOTHER COMPANY TO REPAIR YOUR CAR! You won’t be sorry…,
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September 2023 by Kieley Smith
Great service
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August 2023 by Annie MzIndependent
I took my car for an Estimate only June 29, 2023, my insurance company finally received it around July 20th. I had spoke to Macy and she advised I would get the estimate emailed to me along with her notifying my insurance company. This did not happen. Also not all the visible damage was noted in the estimate. I have called/reached out several times and no one has responded back. This guy that answers the phone is very professional and kind but the rest of the staff is bringing this business down. If it takes almost a month to get an estimate emailed, imagine the waiting period for the actual repair. I highly recommend choosing another shop unless you don't mind the wait.
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July 2023 by Kalia Martin
I don’t recommend this place! I got in a small accident June 24th and my appointment was made for July 24th. Once I get there for The time of my appointment they telling me they won’t be able to fix my car until September, because two of their techs quit! Instead of them calling me days in advance they wait to tell me when I arrive. Bad communication and service, and the fact I had to wait a whole month was very irritating! PLEASE WORK ON COMMUNICATION!
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July 2023 by Michelle Westbrook
Man at the desk is very nice with awesome customer service I called was so frustrated about them having my car so long and he was overall still calm.. How ever my car been here since March it’s now the end of July going into August every time I called they said it’s in assembly been in assembly for 3 months ok called in May same thing .. Junecomes been painted put back together just going thru inspection.. Even gave me a date it will be ready .. ok called that day still going thru inspection suppose to be ready now …(Remember) when I called there 3 more weeks out waiting on back order parts to put everything back together.. Wth it went from assembly to everything put back together and painted just going thru final inspection .. Now they waiting on back orders parts for my car ??? So guess what that mean ? It wasn’t put together it wasn’t painted !!! Don’t take your car here if you need a decent repair time !!! At this point have they mess my car up or what .. First 3 weeks Macy been so long I think that’s her name was communicating about the car all communication stop 2 months ago .. now going on 6months!!!!!! Still no car!!..
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July 2023 by Michele Westbrook
Man at the desk is very nice with awesome customer service I called was so frustrated about them having my car so long and he was overall still calm.. How ever my car been here since March it’s now the end of July going into August every time I called they said it’s in assembly been in assembly for 3 months ok called in May same thing .. Junecomes been painted put back together just going thru inspection.. Even gave me a date it will be ready .. ok called that day still going thru inspection suppose to be ready now …(Remember) when I called there 3 more weeks out waiting on back order parts to put everything back together.. Wth it went from assembly to everything put back together and painted just going thru final inspection .. Now they waiting on back orders parts for my car ??? So guess what that mean ? It wasn’t put together it wasn’t painted !!! Don’t take your car here if you need a decent repair time !!! At this point have they mess my car up or what .. First 3 weeks Macy been so long I think that’s her name was communicating about the car all communication stop 2 months ago .. now going on 6months!!!!!! Still no car!!..
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April 2023 by Chardonnae Newton
I retrieved my vehicle over a week ago, as I was driving I noticed the lights on the dash panel would come on and off. I check to see if the battery was loose, there were tools left in my engine compartment. Next I get to the store, go to get my double stroller out the back, it’s missing! I called the next day, told the staff what happened, they told me someone will call me. Call again the next day, same thing.The next week I go to the shop, Joe finally comes out to talk to me, tells me the tools belongs to his paint guy and he was unsure why they were there. So I said what about my stroller, he said well I’m unsure why someone would take that, I told him I think they just moved it because there are plenty of things they could have stole out the vehicle. He said well let me get with my boss to see what we can do! I have yet to hear anything back Joe! I did record the conversation.Service: Painting
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March 2023 by Courtland Fuller
I went in to get an estimate on some damage and there computers where down. The lady said she would email me the estimate total when the computers are back up and running. That was well over a week ago and they still haven’t emailed me. You try to call and it just rings. This place is unorganized.
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February 2023 by Taylor Larkin
Absolutely blown away by the level of service. I received several calls a week with relevant updates, and they ensured I got my car back in record time. Shoutout to Macy and the team! Would 12/10 recommend.Service: Body & Trim
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February 2023 by Robert Hanlon
We had warranty paint work at this location and the match was excellent! We found the staff very helpful and informative. Joe the manager took great. I would highly recommend this location for the talented shop staff and office.Service: Painting
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December 2022 by Joseph Carey
I just Joined the team here at Classic Collision. I promise you that My team here at Classic Cares about you and your car. Come in and see us
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November 2022 by romunda brown
Love this thrift Store great finds and clean atmosphere. Pleasant customer service very professional.
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April 2022 by Daniel McDaniel
Car ended up being declared totalled but they couldn't have been more polite and professional. I hope I never need their services again but I would recommend them to anyone.
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February 2022 by Shakia Love
I had an excellent experience here! My car is a sparkly deep red color and at first they didn't get it dead on but they made sure to get it right WITHOUT ISSUE. They valued me as a customer and that is all it takes to have THE LOVES as customers for life! I appreciate their dedication to their customers and if I ever need repair in the future I'll be back!
