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March 2024 by Kory Benn
Great customer serviceI will go nowhere only to Avis in Stone mountainBeautiful young lady behind the counter ? Car was cleaning full of tank of gas
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March 2024 by Rajanikant Patel
This place is poorly managed. Many occasions I reached at the time of opening but found its not actually open and kept waiting for more than an hour. I would not recommend this to anyone.
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February 2024 by Jennifer Henry
Very pleasant and courteous staff. I have had really nice vehicle rentals. Retha is always in great spirit. Really friendly customer service.
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February 2024 by Yvette Slater-Gaston
One person don’t know what the other person is doing. Customer service are rude they say one thing and do Another and their employees use the vehicles for their personal use like keep their dogs in it smoke cigarettes, and everything and then try to text the customer for their use of whatever it might be so many underlining things going on there is terrible. I would not recommend a visitor nobody
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February 2024 by Goddess Queen
Gave me the dirtiest of cars that smelled like ssa .. wasn’t cleaned and terrible “entitled” customer service attitude.
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January 2024 by Wesley Junior
Be mindful booking at this location the night before or day of. They will allow you to book car even if ot is not on-site because they share cars with the airport so it's based on airport inventory.
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January 2024 by Angel Eyes
Will not pickup car from that agent again because she disclosed personal information that she shouldn't have done with other Customer that came in to the business to conduct she was rude
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December 2023 by Rick Willey
Check out and check in was a breeze, as usual. The full size car drove smoothly and comfortably. Staff was very responsive and helpful. To top it all off, the rates are very difficult to beat!
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December 2023 by Loved by Coconut Healing Hands
Retha is the Best her customer service skills and her quick handling of every customer is amazin!!! Also she explains everything to everyone, she is very helpful!! I will always come back to this location once Retha is at the front and the face of this location.
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December 2023 by Dionne Hills
Dirty vehicle, 1/2 of tank of gascustomer service agent didn't offer to assist with the walk around to make sure no damage to vehicle on arrival and departure. Also the car available were kinda in a bad shape
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December 2023 by Becky Ferrand
My rental was not available at pick up and had to wait 2 hours for someone to return a car. Staff is rude and poor in customer service skills. Will never text from Avis. We lost appointments we had made while in town due to Avis ‘ inability to rent a car which is what they’re in business for. They also double charge me for the rental and the security hold so i had over $600 on hold for a two day rental. Go somewhere else
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December 2023 by Kelly Ndifon
Very terrible experience. I had booked online but made a call just before heading there to make sure my rental was available. The lady I spoke with assured me the car was available and ready. I was just 6 mins away by the way. I get there and meet another lady who I told I had a reservation and was here to pick up. She just looked and said we have no cars. And I told her I just got off the phone with someone else 7 mins ago who confirmed there was one for me. She said she doesn’t know what I was talking about because they had been out of cars since the beginning of the week. And so I asked her what next and she said she didn’t know what next. I was so so mad , no calls from her to other locations to check if they had cars nor even an apology
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December 2023 by John Brown
Nice car, easy to book. Reasonable rates.Hardly any parking and small spaces. So, don't bring a DRW long bed truck and expect to fit into a parking spot without parking in Lowe's next door.
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December 2023 by SYNDELL 3
Avoid this location. Customer service is horrible, they are rude and not helpful. They will let you book and check in online only for you to arrive at the location to find out they don’t have any cars. Do not tie up your money paying in advance or allow them to force you into a vehicle you don’t want at an ungodly rate, it’s a whole scam! The girl at the desk has the rudest attitude as if it is a crime against her personally for making a reservation! You’ve been warned.
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October 2023 by Aimee Feustel
No cars available when I showed up for my reservation. Employee did not communicate this to me, after 10 mins of standing there another customer came in and she greeted him saying they didn’t have any cars. Why wouldn’t she tell me that when I came to check in? The other customer inquired “Will you have cars? Are they on their way? Or should I to to the airport?” Her response was “Why? The airport doesn’t have cars either.” Zero customer service skills. I paid for a 30 minute ride share to pick up my rental here an now have to go to another location.
