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November 2023 by m W.
Stopped by this Ace post Black Friday to make use of a coupon sent out. The item was in stock and it was a hassle to make payment. Returned two days later to pick up a birthday gift. Found items in line and they were on sale.Pointed out the items were on sale. I walked back to the rear of the building and removed the sales tag. Also pulled up the price using their Ace Smart phone app. Lower price was on the tag and the app. I was told that I should not remove the shelf tag.The clerk had to call over a manager to override the price. Yes I was able to get it at the sales price. Neither the manager nor the clerk apologized for the inconvenience and hassle. I was not thanked for my business and see no reason to visit this store again. I have made purchases at Ace in Cartersville and never had a problem. This Ace has Unhelpful folks!
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November 2023 by Matthew Carter
Good luck staying in business when you won't price match a store that's right across the street from you. The lady behind the counter was very rude when I asked too. Very bad business.
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November 2023 by Anthony M.
Great staff. Best local quick and go hardware store nearby without having to drive to Home Depot or Lowes.
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November 2023 by Blu Boner
Everyone was above Excellent, Very Professional, Very Service Oriented and most Important, Good Hygiene and Kind. Store was clean, uncluttered, well trained. Prices? It's ACE Hardware.
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October 2023 by Tyler
Walk out the store feeling some type of way. I waited in line and when it was my turn, I wasn't greeted nor did the young man behind the counter make eye contact. As if I didn't exist. Every cashier there seems reluctant to provide a friendly attitude. After reading other reviews, I know that I'm not alone.
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October 2023 by Shawn Stiner
Very nice store, I have lived in the area for almost 2 years and stumbled upon this Ace Hardware! Nice big store, well stocked and staff willing to assist. I will be using this store going forward, just sorry it took me so long to find them!
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July 2023 by Jennifer Gibson
Good store with knowledgeable people. My only complaint is the stock via the website. Every time my husband or I have checked the website for an item and it says in-stock and/or available for pick up we arrive only to find out they don't have the item or don't even carry it.That is most likely on home office, this is why I don't substract a star. Just a warning to call first even if the website says they carry something to be sure.
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July 2023 by Kate Perkins
The woman behind the counter (looked like Flo) was unhelpful, rude, and looked like she didn’t care about anything. This isn’t the first bad experience I have had with her. Everyone else is very helpful and accommodating. I try to go to this store as much as possible (in lieu of HD or Lowe’s). I will be thinking twice now.
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July 2023 by Fadi Ali
The experience I just had at this ACE hardware store has to be one of the strangest experiences I've ever had. Even as someone who owns and operates a local BBQ restaurant and often travels to far off places to support the local businesses in GA, I walked out of that experience feeling just meh... It was my first time stopping by even though I have lived in the area for over 10 years and own a barbecue business in the area. I explained to the lady at the check out that this was my first time stopping by. The woman's response was "OK" and she then turned around and asked me about if I owned a food truck and if I thought if I knew vendors who would help then with their food events (in my mind I was like "Huh! ); anyways, not sure if that experience will bring me back.
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July 2023 by Noni Noni
Such a huge selection of hardware and home needs. I was super impressed with the layout that made everything easy to find. They have things I would never have expected to find in an ace hardware store. I was there to pick up a new key fob that would have cost nearly $400 at the Land Rover dealership but was a fraction of the price here and the super friendly staff took the time to cut and program it. Definitely will be thinking about ace hardware for future needs.
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June 2023 by Paula C
This was the only local place that had the part we needed for our lawnmower in stock.
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June 2023 by S.T. Entertainment & Reviews
Nice store with good inventory. As soon as the door opened and I entered I had a nice young man immediately asked could he helped me. This is a rare occurrence because when I go to Home Depot and Lowe's I never get this quality treatment so thank you for the warm greeting and the helpful guidance. This is a very nice well-kept store grounds are good everything is in order inside the store. Prices are fair. When I ask for some help at the info Hub in the rear of the store the guy was fairly helpful but kind of looked down on me when I had some questions about a basic part I needed for my Ryobi...(a fuel line)..... it was kind of weird but overall a good experience. I will come back to this store.
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June 2023 by Jana N
I visited this location twice in May. I went to look for a new grill in mid-May, and the Customer Service was awful. I stood there near the grills hoping the salesman assisting another customer would come over and help once he finished assisting his other customer. But NO, he walked past us to the front desk to chat with co-workers. We finally walked to the front to ask for assistance and were told they knew nothing about grills. We left the store and foolishly returned last weekend to try it again. This time, my husband tracked down Eli, who was very kind and helpful in assisting us in purchasing a Green Egg. We were told a new grill was in stock in the back (not the grill on display) and could be delivered and assembled later the same day. However, when we got to the register to pay, a very rude woman at the register interrupted my transaction with Eli and told us they had no new large Green Eggs and that we would be taking the grill on display. Ummm no! We weren't desperate for a grill that day and would have been happy to wait until more were in stock. However, the rude woman at the front spoke to us like we were toddlers interrupting the entire transaction. After that rude encounter and the awful customer service at this location, we decided to look elsewhere.
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June 2023 by Eric Hesmondhalgh
Great hardware store...great staff; they were able to find the fastners I needed for my project. Definitely will go back.
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April 2023 by Alice Walls
Terrible customer service! My husband just called to vent to me about the frustrating experience he had in your store. While looking for what he needed he observed 4 of your employees having a discussion about a product. They saw him but never asked if they could help him find a product or if he needed advice about product choice. As he was leaving another employee passed by without asking if he found what he was looking for or even acknowledging him in any way. You definitely need to work on your customer service.