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August 2022 by Cindy Johnson
My experience with T Mobil has been great! The associate Kimberly has made it very easy and is not only friendly but very knowledgeable. I was Impressed with how fluently she Transferred the phone over and was willing to answer any questions I had. The other associates were very nice too but Kimberly went above and beyond! I would highly recommend her and her store! Thank you again Kimberly for all of your help! Blessings, Cindy Johnson
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April 2022 by Nicholas Hernandez
Abdul is the man, dude deserves all the promotions. Thank you.
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June 2021 by Gina CARLTON
Good customer service. Friendly employees.Kimberly was so helpful today. Very patient and explained in detail how to fix my problem. Thanks so much Kimberly!
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March 2021 by Laura Andrade
Salvador was super nice, helpful, genuine and patient (I couldn’t make up my mind on what color phone to choose). Probably the best costumer service experience I’ve ever had!
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January 2021 by Jason Patrick
Cynthia at the Gainesville TMobile was friendly and super friendly and efficient. I’m a Sprint customer and most TMobiles I have visited STRUGGLED to assist! Thanks Cynthia! Highly Recommend!
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October 2020 by Arthur Morris
I always love coming here! It’s nice seeing familiar employees. Their expertise makes mine and my wife’s visits great. I do have one major complaint, the chairs are completely gone. Customers besides myself were waiting to be attended as were the employees. The employees did not hesitate to bring some out when asked but we were advised they are not allowed to have them out. I use a crane and I have a bad back and some customers are coming out of work wanting to take a seat somewhere after long hours of standing. Such a small policy completely ruined mine and others mood which the staff was obviously not at fault but instead Tmobile.
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October 2020 by jasmine campa
I really enjoy visiting the Gainesville sprint store. I liked that I was greeted by Charlton, he was so helpful to direct me to the right person to open a new account. I really liked that Elsy helped me with all my questions and let me purchase a new IPhone. Thank you ! I highly recommend coming to them for phone service.
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October 2020 by Holly Stillwell
Charlton was such a big help. Answered all my questions. Very polite and patient!! For everything done very quickly which is good when you have a rowdy 4 year old.
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October 2020 by Jared Earls - Collins Property Group
Are zero stars available!? If it were this store would have a lot of those reviews. Terrible customer service, reps with no knowledge of what they're doing and furthermore, if you're coming from Sprint, the company they partnered with, good luck! They will give you the run around, call"customer service", tap on the computer some more and then still not provide you with any service! A sad place of business and even sadder service with ZERO CUSTOMER SERVICE. Manager literally hid in the back instead of actually answering questions and trying to assist. This was after we had been to this store a week ago and told by a rep that this store could handle transfers from Sprint to TMobile.I've been a customer of TMobile for 10 years almost and if it wasn't for the knowledgeable reps over the phone,I would have left long ago! Avoid this place, and don't let them tell you about going to the "other store" on Dawsonville Highway in Gainesville, it's equally as terrible! AVOID,AVOID,AVOID, and this is from a TMobile customer... What a shame!
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April 2020 by Casey Thomas
Had an issue with a phone i ordered. It never arrived. Spent two days on the phone with sprint customer care, and it was a dead end. Called the store in Gainesville and spoke to Patrick. He spent 4 days fixing the issue, and kept me informed the whole time! Thanks for excellent customer service, Patrick! He definitely went above and beyond. Especially during such a tryin time for everyone.
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April 2020 by Hannah Baehr
Charlton was so amazing and helpful covered everything I needed and was so patient!! Love using sprint and having someone so helpful and caring to assist!!
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March 2020 by Ariel Coones
Charlton was extremely helpful. He always goes above and beyond to make sure that I am happy and taken care. Very professional and helpful. He definitely makes the time in there not seem so long.
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March 2020 by karyn reeves
I can’t say enough about the excellent customer service that Tyree provided when I recently upgraded my phone. He knows a lot about phones and was very thorough going over all my options with me and answered every question I had. Never once did he make me feel rushed. He made sure all of my files got transferred to my new phone, and believe me, I had A LOT of files, which was a time consuming process. I HIGHLY recommend giving Tyree Mendez a visit at the John W Morrow Pkwy location!
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March 2020 by Allison Millwood
Patrick and Dakota at Sprint in Gainesville, GA (130 John W Morrow Jr PKWY Ste F) were great. As soon as we walked in the door they greeted us and provided us with the best customer service we could have asked for. We picked up a new phone and they assisted us with the perfect accessories for our new Iphone 11 PRO.
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March 2020 by Elizebeth Hayden
Charlton helped me so much. I walked in the store and was treated with amazing customer service. He went above and beyond to make sure ileft with everything i needed.
