-
December 2023 by Bernard Mkorongo
My wife ordered a shoe on Wednesday to pick up in Duluth, we drove from Hiram ga to Duluth, we arrived around 11:30am Sunday, the lady tried to help us but could not as she was not trained on the online process. We understand it’s the busy season so we waited and waited as the wonderful lady was calling other stores to assist her in this process to no avail. About an hour wait, I politely asked if the online receipt would suffice and the lady she would not allow that again we kept waiting until Her boss walked in ‘mr Jenkins’ he then said she has an online confirmation so give her the shoes. As someone who has managed high volume department stores I knew this was the way to handle online orders but this was such a frustrating experience, but my wife got her shoes that’s all.
-
December 2023 by sunny lee
i went to the counter to pay with two shoes, and there was a black woman who was either the owner or an employee. When I tried to pay, I had to enter my phone number to buy shoes, so she asked for the number and I told her I would pay without the number, and she said this is my store and I can't do it without my phone number. I was told something absurd that I couldn't sell my shoes. I don't know if this was real or a lie, but it was a really unpleasant experience and I will never come here again.I just left without buying shoes. If you do business that way, you will get all the customers.
-
August 2023 by Amy Clemens
The ladies were very nice and helpful. Had a nice selection of shoes.
-
June 2023 by kristina kendall
A tad bit underwhelming for the size of the place. It felt like a flea market of shoes with not a lot of sizes or structure. A lot of knock offs as well. I would get excited to find a shoe only to realize it was not a real brand name but was the same cut. And also same price as if I got the real thing. When I walked in the worker didn't say anything to me or my husband. She did give us eye contact then looked away like we were filthy. I didn't find anything and felt like I wasted my time. I ended up at shoe carnival instead. This place does have a lot of deals on flip flops and random things but it's a hit or miss cause they may not have u're size.
-
May 2023 by NIRAJ SORBI
Wide choice but expensive compared to other shoe shops.
-
April 2023 by Latricia Dailey
The lady at the register was very helpful Saturday. Thank you so much for your help.
-
April 2023 by Kenny Rich
QualityPricesService.....I've been buying shoes here for years.
-
April 2023 by Cici Lopez
Worst customer service. Manager is rude.
-
October 2022 by Sugarloaf Mills
Google said it was open till 9:00 we get there and they're closed it is 8:07 p.m.
-
August 2022 by Marcelo Bump - My Expert Realty
This place has turned into a flea market type of shoe store. They don't really carry any name brand shoes like Nike or reebok anymore. Everything is oretty much off brand you've never heard of. Also saw a lot shoes that were dirty, like they were sold, worn, returned and put back on the shelf. Use to be my go to store and buy 4 or 5 pairs at a time. Not anymore!
-
August 2022 by Viry Carrasco
We go here a lot when the new school year starts but this year we had a bad experience. If you hate your job please don’t be rude to your customers.. it’s not our fault.
-
July 2022 by Takumi Fujiwara
large selection and benches to try on shoes and lots of mirrors along the walls and ceiling. Giving you more angles to view your shoe before purchase. They have a large room in the back of the store specifically with shoes on clearance. I specifically came here because they have work boots in wide sizes
-
June 2022 by K Tink
Walked into an empty store with a worker sitting on the bench sorting out shoes. She didn't speak, ask if I needed help, and just ignored me with her crack hanging out. I understand a lot of places are short staff but it doesn't take you getting up to open your mouth and speak. Rude!
-
May 2022 by Debra Baswell
The young lady whom was working the day I purchased my shoe's was very unfriendly and so very unprofessional.....I will not be returning to Shoe Department at this location under any circumstances...Your Hiring staff should absolutely in no way hire such rude employees!!!!!
-
January 2022 by Leatrice Love
They didn't have the shoes for my teenage son who loves Nike but overall I managed to find some nice boots for me and children shoes for my youngest daughter and son at a reasonable price.