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February 2024 by Sarah Lynn Chang
Went here to change my plan to separate lines with my mom and the young lady said I had to call 611. I called 611 and asked them if the store can help me with this situation and they said yes. And he said they probably said I had to call 611 because they don’t know how to do it. There’s an older lady in here and she looks like she knows what she’s doing but unfortunately she wasn’t there today. Was not happy with today’s service.
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January 2024 by Mauricio Fernandez
I don't know what the employees think, they treat people like someone is going to ask them for free in the area where I live, terrible service.
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December 2023 by Meme Lopez
This is my village Santa Lucia talush
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December 2023 by Pat Navaraj
The representative’Freddie’ was super awesome and did his best to port my phone no. In
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August 2023 by Yves Arreola
Selena and Wilmer did not honor the website price. Zero stars if possible.
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July 2023 by laquiesha bailey
Horrible service. It's a difference between people who can't help you but want to help vs. people who don't want to help you at all.The guy here acts like a female and the females are aggressive like a guy would be. Couldn't tell who was who.
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May 2023 by pjwire pjcomm
I wanted $50 plan but store that makes $70 plan charge too muchand cheats even if I want to. Please Never go a beggarly company
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February 2023 by NICOLA MASON
Nasty customer service, No help, and lied about putting insurance on my new phone!
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December 2022 by David Sosa
When to get a "free phone" with new line, the CSR could not provide knowledgeable details about the phones. I ended up getting a phone that seem to be used and was not working properly. The manager cannot solve anything. This place is not worth putting your money into.they laugh about their customers as if they were doing you a favor.
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December 2022 by Konvict ATL
Garbage employees… told them to downgrade my plan and remove the insurance, she said I’m all set… but hadn’t done nothing, i wish i give them 0 stars, don’t waste your time at this location, there’s other one 5 min away!
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October 2022 by Felicia Edwards
This office is awesome. Alice and Benjamin helped us with a iPhone 4 ESIM reset they have wonderful customer service skills, and very quick with resolution and they deserve a raise.great job!
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August 2022 by Ebony Essence
Tatiana was so helpful!!!! I appreciated her customer service and her knowledge of cell phones!!! Even though my phone was not able to be recovered, it worked out. Thank you Tatiana!!! Exemplary customer service!!
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July 2022 by Ali B
They are so kind and knowledgeable at the Gwinnett store. They made me feel happy and confident in their recommendations.
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June 2022 by Tiffany Delph
LOL how do you get a hold of them if there is no way to connect to the store?
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April 2022 by Lisa Butler
My daughter lost her phone so, we went in to get her a new one. It was such a quick and pleasant experience. Shawn was most helpful, knowledgeable, kind, and has such a wonderful personality. This is now the only Metro by T-Mobile that I will ever shop at.
