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April 2024 by Josh Kim
Called ahead to check if accepting insurance, was put on hold for more than 20minutes, hung up and called again. Never to be connected with any live person after 4 attempts. Was nearby so I just went and the reception said they took my insurance and asked me to wait for 2hours or more. Just left and went to a nearby urgent care 5minutes away. They saw me within 5-10 minutes. Will not waste my time there again.
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December 2023 by Richard Stief
This Concentra location is by far the best care facility I have ever been to. Everyone is friendly, knowledgeable and just a pleasure to deal with. Dr Henderson, Sheila and Rebie are all wonderful. I have never been happier to visit a doctors office. I highly recommend this place.
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December 2023 by Driballon
Dr. Henderson, Rebie and Sheila are just great people that knows how to treats people right and make them comfortable.Everybody’s happy there and they will make you happy too?I visited this location more than three time, the service is amazing and outstanding. I love this place and I recommend anybody who wants to feel like home, and get the service that he or she is expected, this is the place you need to go!!!
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December 2023 by BK MILT
The ladies at the facility were very polite and helpful. They explained what they needed me to do before going for my test. Everyone had such a pleasant attitude. I was in and out within 20mins max.
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December 2023 by A B
Great staff. Dr Henderson was quick, friendly and efficient as well as the front desk ladies and the med tech.
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November 2023 by Max Bet
Staff was friendly and helpful. This location is much less busy than the other location I frequent. Thank you for getting me in and out so quickly.
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November 2023 by Jason Couch
Went here for an audiogram. Every person i saw and talked to on the staff were professional, helpful and friendly. Great Experiemce.
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October 2023 by Stephanie
I went to Concentra for a mask "fit test" for my new employment. From the moment I walked in, I was greeted Kindly and the entire process went smoothly. The gentleman that lead the fit test was very knowledgeable, patient and thorough throughout the entire process. I was in the process of relocating from a different state so I am grateful this was an overall great experience. Thank you!
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August 2023 by Anita Knight
Intake was great...but...Your tech/nurse...not sure which title fits...but the gentleman that took blood was coughing profusely...many times never covered his mouth...I asked him about it and he stated he was not sick...but has COPD. I did ask for a mask for myself...he should be made to wear one.He still has germs that fly out...he is in a field that should know more than most. This is very irresponsible on him and Concentra...
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August 2023 by Cheryl Simpkins
Great experience. The staff was very friendly and professional and I received great service. The nurse and the doctor excellent.
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August 2023 by Frances Mitchell
The lady at the front desk was extremely rude when I went for a walkin. Today I called for my results because I was told they would be emailed to me and whoever answered the phone asked if I was going to come and pick them up. I was not even notified that they came in. Very poor communication and very bad customer service.
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August 2023 by Cindy Smith
Front desk has definitely changed over time since I’ve been coming here the last few years!!! Shelia and Rebe are so great and friendly!!!! Great customer service!!
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June 2023 by Sarah Saginar
Arrived with a suspected broken bone 40 minutes before closing, and the office was empty with the exception of a single other person. Despite being referred to this location by my company’s workers compensation, I was refused treatment entirely, as apparently the provider was already leaving 40 minutes before closing.The nurses/receptionists at the front were rude and insisted I go to my primary care provider, who obviously was not available on such short notice and wouldn’t be able to perform the X-rays necessary for treatment. It is wild to me that someone can be refused treatment for no reason other than the doctor just not feeling like providing care in order to go home early.
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May 2023 by Simon Brewer
Concentra Urgent Care was a great experience for me the faculty was polite and very nice and got me out of there office at a great time even though I got there kind of late. They also made me feel comfortable taking a drug screen and alcohol test. Keep up the good work ladies and gentlemen, thank you for your promptness and I do appreciate.
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May 2023 by Chantel Eaton
I had the BEST experience at this location. From the check-in process with Shane (the Operations Manager), who ensured I was informed every step of the way. I was then seen by the technicians, Kevin and Chaurice, within five minutes of completing my paperwork. I was in and out in less than 30 minutes (even given my appointment summary before I walked out). I drove over an hour to be seen at this location, and I would do it all over again simply off the customer service I experienced.Thank you, Shane, Kevin, and Chaurice, for making this a Ritz Carlton 5-star experience. This location should be the model for treating patients at any urgent care!
