December 2021 by Saray Corona
Agree with the comments posted. The girl in the front is extremely rude! Like literally as soon as I walked in she gave me the worst attitude. Customer service at its worst! Never coming here again! I think her name was Cassandra. Eww! Should be fired!
November 2021 by Ishan Achar
The girls in the front are some of the rudest people I have ever met. One girl wanted me to sign a document where she misspelled my name. She told me she would fix it after I signed. That makes zero sense- she needs to print out a correct copy before I sign any document. The previous reviews on Google about this place are accurate. These girls are god awful!! In fact, they were discussing about how one of them is going to let her unlicensed chiropractic student sister give the other girl free adjustments. Seems unethical and fishy. One girl verbatim said “please can I be her Guinea pig?!”….
November 2021 by Aria Biel
Do not go here! I’ve never met so many heartless people. I got injured at work cause I was thrown against a wall by a patient. Worse pain I’ve ever felt and could barely walk. They told my mom and boyfriend that they had to wait outside. I couldn’t walk at all. They said it’s their “covid policy”, even though we all had masks on. Once I finally got back to they room, the doctor asked few questions, interrupted several times, and didn’t even lay a hand on me. He said he could prescribe ibuprofen and naproxen. I had already tried those at home with ice and heat. I asked for Percocet or similar. He said that “his license doesn’t allow him to prescribe narcotics” and that “he doesn’t believe in narcotics”. I asked for an X-ray and he refused. He forced me to do several maneuvers (bending over, twisting from side to side). When I said he couldn’t he said “just do it anyway”. I can barely move and he said that I just have to “walk around and move anyway”. I am now on my way to an ER to try to get my back fixed because of their poor care.
October 2021 by Claudia Flores
The two girls up front are so rude and have the worse attitude towards the customers. They don’t communicate properly or act with respect towards others especially to the patients going in. They give you paperwork with attitude and also don’t give out the right information and make patients waste time. Never experienced this kind of service at an urgent care. Professionalism is with respect and kindness and not talk about the patients right in front of them, while they are watching and hearing you. Ridiculous.
October 2021 by Robert White
Discriminates against whites, based on race , with overall treatment and wait times.I was warned I must wait 2 or more hours for my pre employment urine screen , by the all African American staff up front .AFTER , I already called ahead.Then while waiting I saw 2 non-white clients, who had litteraly just walked into the establishment , wait less than 5 minutes , for the exact same scenario as myself .African American, clientele were also not advised or warned of any excessive wait times , when approaching the front desk counter .I will definitely be doing some follow-up with the appropriate Government Agencies on this one.
October 2021 by Melissa Hall
The girl in the front was rude and not friendly at all to us when we checked in. She made us feel very unwelcomed. Then the guy that came out from the back and asked why are all these people here still. We got there at 4:07pm and they close at 5pm. I had to leave work early just to be there during their working hours and not show up at close. I would give 0 Stars if I could.
October 2021 by Michelle Souza
The longest unnecessary wait time. Here for a drug test for a employer. Should not take hours to pee in a cup. Drug tests should not be waiting as long as patients here to see a provider. You walk in sign all the forms provide your drivers license and then they don’t actually “check you in” for a whole hour after you checked in. This place is poorly run and has no regard for peoples time.
October 2021 by Tamara S.
Smh...terrible care at this facility today...I was referred to them by the VA as an eligible clinic I could walk in for urgent care...waited for over an hour for the girl at the front desk to put my information in the system (as I sit in pain) she then says she is having a problem over riding the insurance payment in the system, said she was new, I politely suggested maybe she call another office to find a resolution, she then said all of the other offices are busy but she then called a different office who explained to her how to bypass the system which took care of the problem on her end so that I could be seen... so I sat in the lobby for over an hour while in pain for no legitimate reason simply because the intake girl at the desk did not call and ask for help... then the doctor sees me and all he can recommend is a heating pad for treatment....smh, total waste of my time today, going to tell the VA not to recommend that Veterans come here....come on urgent care facility, you have got to do better than this for your patients!
September 2021 by Tracy Waller
Had to do a UA for work, Truck Driver.The lady who drew my blood was awesome. She was a delight to talk to. Made you feel at ease. Overall the whole experience was good.
September 2021 by Lisa Elibox
The process for getting a drug screen done is horrible. They make you wait like everyone else, even when you arrive with a full bladder. I was told I had an hour to wait. I've had to pee twice since I've been here. Getting a drug test should not take as long as seeing a provider. Drug screens should be separate. Peeing in a cup does not take that long and should not be processed with regular patients.
August 2021 by Marie Robinson
Within the two weeks that I have been going to Concentra Urgent Care and Physical therapy my pain has really shot down. They are helping my pain gracefully and I am feeling so much better
July 2021 by Wolid Ahmed
Everyone in there are very helpful and cheerful. Except for the Dr. who is absolutely dressed well just to treat his Pt’s as a routine and doesn’t answer any questions - arrogant!
July 2021 by Michael Tramontana
Employees were nice but the wait was 2 and a half hours before being seen.
July 2021 by Ambria Cone
Long wait time to be seen, but the staff was very efficient despite being short.They we’re very courteous and welcoming as well. I would definitely recommend this place. Just be patient with them. They really are doing a great job.
July 2021 by Trisha Noble
Front desk staff could use more training on customer service and knowledge of what tests can be done there.