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July 2024 by JEFF ROSE
Couldn't get in the door way too many people waiting
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June 2024 by 3210gatorbite
Great customer service. Was able to timely get my billing issues taken care of with the help of the manager, Brian. Very knowledgeable and friendly.
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March 2024 by John “Johnny D.” Demetralis
My handicapped wife had her purse stolen with her phone in it. She purchased a new phone and tried to get it activated at the local verizon wireless store in cartersville , georgia They immediately told her it would be a thirty dollar charge and there was no one in the store at the time Shelby the manage Was rude and obnoxious and absolutely no help at all. This person definitely doesn't represent Verizon's quality service and customer satisfaction. She should no longer be working at verizon wireless. Consequently, I will be changing my services and never coming back to Verizon Wireless again thanks shelby you are a complete and total disappointment.
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February 2024 by Gabriel Hall
The wait was horrible. DO NOT go on a. Weekend. They seemed uneducated when it comes to explaining the bill, and leave things out about the bill when selling a newer product. They charge 80$ month just for services. Which is insane when you consider how many companies don't charge over 50$
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February 2024 by Ana Pizano
I was trying to purchase a phone and needed an interpreter. I’ve been a Verizon customer for almost 20 years! Zach told me he could not talk to the interpreter over the phone and myself because it was too much work. He was rude and not customer service friendly. Definitely will not be shopping here again.
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February 2024 by Wayne Snow
I’ve gone in here several times. Always clean, the staff are incredibly professional and actually very helpful. Shout out to one professional Edi. She helped me upgrade our plan with new phones and made the process a very easy and enjoyable experience. Thanks for being awesome!
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February 2024 by Ricci Baird
I broke the glass on my phone so i needed a new phone and im 1000 miles from home. First trip in this store was 10 days prior to the new Samsung was released. I was told that ALL Samsung phones were sold out or had been retrieved by Samsung. Really???? Ok. So I go back 2 days after the release and it takes the salesman 30 minutes to figure out that they only have the last model and the new release. Then refuses to activate the new phone because it may take too long. Again, Really???? Isn't that your job? Why in the heck do people need to go to a store and pay marked up prices for things and have to do everything ourselves anyway!!!! Then just to top off my experience, the salesman deactivates my old phone before I get the new phone activated and poof, now I have no dang phone. Then I get to spend 45 minutes on the phone with someone in the Philippines just to get my old phone reactivated. Now I get to drive 30 minutes back to the store when they finally open at 11am so they can activate the new phone. I have been with Verizon since there were just beepers. I will be leaving Verizon as soon as this phone is paid for. I'm done.
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December 2023 by Dee Parker
Very helpful when you have to change your card that pays your phone bill with auto pay
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October 2023 by Donnie Pendarvis
Great Experience
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October 2023 by Devin Setiawan
Avery was very helpful and resourceful! He helped me get the best deal for what I need and saved me money!
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October 2023 by katelin miller
Absolutely terrible location, staff is very unfriendly, accused my elderly mother in law of “yelling” at them even though they were told she has hearing issues. Won’t be back.
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September 2023 by Khozee
Austin is awesome!
Stopped in with my mother just to see about an old iphone i had laying in a box and was planning to throw out. Took it in to verizon and i was assured that damage does not effect the return value, after about 20 minutes Austin gave me a trade in value at 800$! Mind you this was a cracked old iphone 12 i was going to throw away...
After another 20 minutes Austin helped me and my mother out with nearly 5 different discounts we had lined up.
Over all 5 star experience!
Oh i also was coming from AT&T...:)
They converted me with this visit!
Great job Austin!
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September 2023 by Camm Gee
Austin is awesome!Stopped in with my mother just to see about an old iphone i had laying in a box and was planning to throw out. Took it in to verizon and i was assured that damage does not effect the return value, after about 20 minutes Austin gave me a trade in value at 800$! Mind you this was a cracked old iphone 12 i was going to throw away...After another 20 minutes Austin helped me and my mother out with nearly 5 different discounts we had lined up.Over all 5 star experience!Oh i also was coming from AT&T...:)They converted me with this visit!Great job Austin!.
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September 2023 by Amy C.
Self checkout is only option ! Employees only help when u turn around and make eye contact like u are their mother. Wish I had walked out several times.
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July 2023 by Oscar Goldfield
Very helpful. I needed to change plans and the manager broke it down for me. She helped me find the best deal for our family. This store has always been so helpful.They also have a nice military discount, along with several other job related discounts.
