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January 2023 by Tracy Fulwood
I came in there today to get party decorations for my grandsons first birthday. The selection was horrible but the reason for this review is because of what I witnessed by management. I’m assuming she was management. There were 3 young ladies in line and ACCIDENTALLY had a confetti tube go off. I just happened to be right there when it happened. The girl was maybe 13 or 14. She immediately apologized and felt bad. Then this woman comes rushing out yelling at the poor kid and telling her she had to pay for that. She wasn’t nice at all and was literally yelling at her. The poor kid looked like she wanted to cry. That’s no way to treat customers despite the ACCIDENT that occurred. I will never go back to that store again. That was just ridiculous and sad to witness.
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November 2022 by Jackie Y
After being a loyal customer for a number of years I was really disappointed on this visit. I’d paid for balloons and them to be blown up for the next day which was party day and set a time to come back and pick them up on a Saturday.We entered the busy store, only a couple of cashiers working and the line was long .We decided to skip picking up the balloons as my husband said “we don’t have time to wait , “we’ll be here 20-30 minutes the line is so long”.I went back after the weekend to see if I could get something I needed since I didn’t have a paper receipt .I knew I couldn’t get my money back without a receipt but was hoping I could swipe my charge card and the transaction would show up like a lot of other stores does . Not this store ! The manager said NO ,she couldn’t do anything without a receipt. Any other time the cashier would have ask for my email and that would have been my receipt but didn’t ask this time . Needless to say I lost my money for the balloons which if they’d been fully staffed in the first place and not a 30 min wait I’d had balloons!Doesn’t pay off to be a regular, valued customer as I loved this Party City over the years but obviously they don’t love me ! A little drive to Rome GA’s Party City but all is good !
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November 2022 by Bronson Stoneback
Got my costume there this last week.. needs more stock but a great store overall
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October 2022 by Steve Wilkey
My great-nephew truly enjoyed shopping in Party City!I enjoyed it, too!
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September 2022 by ambrea green
Its MYLUV 50th birthdayBut they didn't have any balloons or it was a 5/6 hrs wait. ThnkGoodness I was available to put something together
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September 2022 by Rhonda West
We always love this place
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July 2022 by April Elmer
I love getting the extra party stuff from here.
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June 2022 by Caroline Folsom
I needed to get an Easter bunny costume for the Holiday, so I looked at the Party City website for this location. The website said they weren't available, so I called and spoke to someone. They said they had plenty of them. However when I asked them to go look, they said they actually only had the one left. I asked her to put it on hold for me, which she did. I went after work to pick it up and it was held for me, which was awesome! I do wish the online inventory was correct and I could have pre purchased it online to ensure I got the suit since it was the last one. I also bought some wrapping paper here and the quality was pretty poor for the price. The paper was thin and ripped easily. However, the bow I purchased was cute! As well as a birthday crown.
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February 2022 by Shedrick Hill
I'm a delivery driver and the managers are always nice here
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November 2021 by Tony King
Very helpful great price as well
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October 2021 by Hayley Marshall
The employees at this location are always friendly and helpful but whoever is in charge of purchasing inventory and stock for the Cartersville location is failing miserably. I have been into this location multiple times in the last year and the stock has not been updated in a year, it's really hard to plan for all the seasonal events coming up when the store purchaser is not MAKING ANY PURCHASES.
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October 2021 by Kortni Phifer
Karen and her manager went above and beyond today. I arrived prior to the store opening and did not realize they were closed. I Checked in online & then I called. Thankfully Karen answered and was able to help me. I’m so grateful for their help.This is excellent customer service and I will return in the future (during store hours of course!)
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August 2021 by ANFONIE B
Excellent customer service found what I was looking for but the only had one of each! Need more inventory
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August 2021 by Shannon Toth
Emma was great and helped us find what we were looking for.
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July 2021 by Hollie Wilhoit
This store has come a long way in the last several years. The manager is super nice and the associates are amazing as well. Always willing to help. I am greeted every time I walk in and the store is always clean. Love this Party City.
