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December 2023 by Punchbowl Puppy
The Cartersville location rented us a car with drugs left in the car.I had made reservations for a car through my insurance company as my car was in body shop a month in advance. I told them I wanted a 4 door sedan like a Camery. They said something about a small SUV and I told them I wanted a car not a SUV. They told me to call a few days in advance when I would need the car. I did and on 12/12 we got the rental. My husband was given an SUV that reeked of pot/cigarettes. The SUV had OH tags and the girl who was checking the car said " oh I guess they were smoking, they're not supposed to smoke in the cars. But they didn't have any other cars available. On the phone they told us we would be upgraded free if our car level wasn't available. 1st stop gas station because the low fuel light was on. It was then he noticed the windshield was filthy, the door didn't close right, the key fob didn't work, the doors didn't lock even manually. When he went to plug in his phone charger there was a half smoked joint in the plug. We called the next morning to swap cars I was told there were no cars available.. I told her to find one she had all day, we are droppng off this car for another @3 pm.i informed her we found drugs in the car. She acted as if it were no big deal. She suggested I call back at 2 so I did and they said they had nothing. I told them I was told about being upgraded for free. They said we have no cars at any level available.. I said You've had all day to find a car. Couldn't you call another location? His response was he did call another location but nobody will drop them a car off. I had to call my Insurance and drive across town to another enterprise to get a different vehicle.This entire experience with the Cartersville location is completely unacceptable. After reading reviews from 10 months ago it appears this location has a problemwith cars smelling like pot and poor customer service. Do yourself a favor, drive 10 miles to another location to rent a car.
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December 2023 by William “Will” Scott
I had to rent a vehicle because my car was being serviced. The staff was very helpful from picking me up and answering all my questions. The manager trainee Odai made sure that I was comfortable with the vehicle choice and was helpful when I had to extend the rental.
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December 2023 by Angela Martin
For some reason every time I get a truck from enterprise on joe Frank Harris in cartersville it is alway dirty now. I clean it better than they give it to me. They say no pets but It has pet hair all in the truck trash and everything else I have to clean it when I get it and after they started off good but now not so good. And they still charge me full price come on now I am a regular loyal customer get it together
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November 2023 by Samantha Nigg
After getting in a wreck and being without a vehicle enterprise in Cartersville was extremely helpful with getting me hooked up with a ride in the meantime in a timely manner. During return Jonathan H. was quick and got us in and out. Very pleasant experience!
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October 2023 by Johnnetta Jennings
Cartersville Georgia location provided excellent service. They were efficient with service. Very friendly and patient. I requested a luxury SUV and received a 2024 Mercedes Benz, low mileage, excellent condition! I was beyond thrilled. I highly recommend. I have been there before and each time they provided a car that was quality. Thank you Cartersville Enterprise!
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September 2023 by Wandle Mace
Not open on Sunday, needed a car Monday and Tuesday so had to pay for an extra day. Went to pick up a car and one person manning the desk doing both pick and returns. I was number 8 in line..??? Do not use this location
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September 2023 by Hillary Glozer
I am honestly at this location every 2 months, either for personal or work, and they are fantastic! They pick me up when they can. I usually get to choose my car when there is enough selection in lot. Always friendly and kind. I get sad when my usual people leave but then I find out they got promoted and that always brings me joy. 10/10 I recommend this location. They do what they can when they can and they try hard to please their customers!
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September 2023 by Yolanda Blackwell
My experience at Enterprise Rent-A-Car is always pleasant. The customer service from the employees is always great. From the time they pick me up (which is a major plus), until the follow-up phone call to make sure I enjoyed my rental, it all plays a part in my pleasant experience.
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September 2023 by Marion Irick
Always a pleasant experience when dealing with the Cartersville Enterprise location. Very professional and the staff always goes above and beyond for a great customer experience.
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July 2023 by Samantha Loan
Such a good company. They helped me out with my rentals for 3 weeks while i waited for my claim from my wreck. Becca was so sweet and made sure I didn’t forget anything when switching the cars each time.
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July 2023 by Loonie Toon
Great customer service as alwaysMost times they Give me a complimentary upgrade. The only car rental place I deal with
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July 2023 by John Bootz
Reserved on line, when I arrived the vehicle was ready for me, took only minutes. Customer service was great. Return process was just as quick and easy.
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July 2023 by Jeff Haney
The staff here and Cartersville was great. They had a car ready for me and everything went very smoothly. Thank you very much for putting together a great team.
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July 2023 by Joseph Bagwell
Very sad the way they do business couldn't find my reservation, didn't have the car we requested, wouldn't take my visa card. Wouldn't recommend that to anybody who need any customer service, they act like there to good to be bothered in
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May 2023 by Anfernee Timmons
Picked up a vehicle from this location as it was a swap out . I was put in a Kia k5 that’s literally smoked out and smells like nothing but cigarettes and weed . The car also has a bad tire causing the vehicle to shake. Overall I’ve experienced nothing but issues with Enterprise I’d suggest anyone to NOT rent from them as upper management doesn’t care