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December 2023 by James Otis
The staff was very helpful and very patient with us and all are questions great customer service ☺️
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December 2023 by Hayelom Fessha (Trap-Tech & Tea)
I was helped by the immaculate Tracy C. She is a short, but gorgeous and confident and highly intelligent knowledgeable representative of T-Mobile and what we stand for. I have been an employee of T-Mobile since it’s inception in 2003 when we were acquired by Voice stream, and I have seen many of types of employees as I have worked storefront, call center, corporate office, acquisitions, work from home currently. Out of all those experiences, there are only a few types of representatives that Je ne sais quoi that is lightning in the bottle and comes completely natural to the individual. She is one of those employees and should be strongly promoted and should be in charge of training other employees because her confidence exudes and she can get you to upsell without even having to ask you, because you already just want to because of your enjoyment of your time with her, and not to mention her infectious smile. The ambience in the store is clean and well put together. They do seem to attract customers who have no idea how phones work or what they truly want and they do take up a lot of the employees time unnecessarily and cause back ups where the store becomes packed and they’re Not able to assist in the timely manner, but it is not their fault at all. There was a Apple Watch Ultra display watch missing on the display rack and I believe they are switching it out to the Apple Watch Ultra 2 but it should be on display instead there is an empty band there with y’all alarm attached to it. As a T-Mobile employee of course is stuck out to me, but the average person would not notice it but again it also takes away from a customer wanting to purchase the Apple Watch Ultra or the Apple Watch Ultra Second generation because they don’t see it at all and it’s not on display so that should be rectified and remedy as soon as possible. The other employees were engaged with their assigned customers and doing their best to work with them while constantly re-explaining things that customers just clearly had no understanding of which can be frustrating but these employees at this store are highly trained to be patient And kind and did their best to work with the customer in order to handle porting numbers and porting numbers out contact transfers, answering general questions and also managing store safety as children were left unattended in the store and were attempting to remove the fire hydrant or shall I say fire extinguisher. The employees caught it immediately, and were kind in their approach and asking the woman to please not have her child do that in the woman kindly got her child to stop. If I lived in this area would definitely be a store that I would frequent and would be my home store. If I were interested in working storefront, this would definitely be the location I would want to work in as well . If there are any questions or anything that needs to be addressed, I can be reached at. FESSHARX @ ICLOUD . COM
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December 2023 by Shannon Isherwood
Very friendly customer service people explained everything made sure we were all set just want to say a special thanks to Maggie Cameron and the other young lady that was working with them that night yal rock thank u so much
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December 2023 by Trey Isherwood
Cameron , Angelica & Maria Was Absolutely Terrific Outstanding Service They Was A lot Of Help I Would Recommend T Mobile For Y’all And Ask For One Of The 3 Great People Great Work Guys Keep It Ul Thank Y’all For All Y’all Do At T Mobile For Us
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December 2023 by jeff evans
I was in today to get my upgrade and was helped by Monterius, he is an amazing salesman and I will go back
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September 2023 by Mer Morr
Thanks Javon and previously Angelica for the great customer service and product info. Javon, thanks again for the Tuesday Perks info....
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July 2023 by Erna Pearce
They were so helpful and friendly. They just couldn't help us enough. Looking forward to working with them in the future.?
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July 2023 by Hattie C.
I'll tried their home Internet during the trial period. It did not work at my home. I am very disappointed because they charged me for a month of service even after only using during the trial period. They are impossible to get on phone hold time is unbelievable with customer service. When I did talk to someone in customer service they said it may be several months before they even give my money back when it is there mistake I do not trust them at all.
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May 2023 by Miranda Woods
We switched from Verizon to T-Mobile and we are so happy with our decision! We are now saving $100/month and have great service. Maggie was so helpful! I highly recommend this store.
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May 2023 by Ben Murphy
Will not answer the phone have tried calling for half a day with no answer.was told by another t-mobile store that the Carrollton store was shady.yep I see that now
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January 2023 by Annette Nave
I've been a cellphone user since the 80's and T-Mobile is the best...Best service, best phones, best network, best cellphone plans!!!
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January 2023 by Kathryn Huey
The clerk that helped us was knowledgeable and made sure that we got the best deal.
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November 2022 by Peg Jacobs
Had issues with new iPad and private email server. Marvin was incredibly persistent and pleasant as he worked solving the issue. I would hate to think of us trying to solve it on our own. I would recommend d this store and particularly Marvin all day long!
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November 2022 by Brandi Johnson
Great customer service for my daughter and me!! Ask for Joshua..He spent alot of time with the both of us..
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October 2022 by Kerry Morris
My Son and I walked in, activated a new line and number while adding him to my account and done all this within 10mins from start to finish. Yahhhhh
