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January 2024 by Brenda Vega
I put a 1 star because I had to in order to make this review. My husband and I are completely disgusted with the way things were handled at this office. To begin with nothing was done and we had to go for a second opinion somewhere else. When my husband went for an emergency appointment with tooth pain, the only solution he was given was to remove all his teeth and get full dentures at the cost of $12,000. When we said we were not doing that, the second option was to remove all the teeth on the left side of the face because the dentist could not determine what tooth was causing him pain. We left with nothing done to alleviate the pain and they were supposed to call in a prescription for an antibiotic and mouthwash, which they never did! Since it was a holiday weekend, my husband went four days with continued pain. When I called them the next day they opened (the four days later) we were told it would take 2-4 weeks for them to email me the x-rays they took. But yet, when I called corporate they managed to send them to me within the hour. This office has no consideration for patients in pain unless you plan to spend thousands of dollars with them. Messages are left and they don't call back. Just awful customer service!
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January 2024 by Alia Taylor
I came in with ONE chipped front tooth…..spoke with a dentist who made me feel comfortable but explained that to make my teeth match, he would need to shave down and cap the other front tooth as well. This was odd seeing that I would expect him to do what he is an expert at doing and save my teeth and be able to make them match without doing damage to a perfectly healthy tooth. But I the time I trusted him. Only to get to the room and another dentist, who was non-communicative began doing the work. He had such a lack of communication that I had to ask who he was and what his role was in the office, and he tells me he’s a dentist as well!! SMH but that depleted my trust as I was initially led to believe a different dentist would be doin the work and why did I have to cause so much damage to an otherwise healthy tooth???smh
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December 2023 by Patricia Lance
They were wonderful! I got seen, and had my tooth extracted the same day. It was the best possible outcome for my situation! I’m so happy they were there. The entire staff was wonderful. The doctor was very gentle. They took the time to explain everything, and made a plan just for me! I wouldn’t go anywhere else.
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December 2023 by Tonya Webb
The staff is very friendly. But I've never been to a dentist where the patient gets soaking wet. Please use towels to shield your patients from all the water. Also, Be more organized so the procedure doesn't take so long and turn down the music. Be more professional!!!
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December 2023 by Megan Bone
I had a great experience from the time I called to schedule an appointment! Everyone was super helpful and kind! They got me an appointment quick and was very informative. I had to have a tooth pulled and some other things. I would definitely recommend this dentist office to anyone!
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December 2023 by James Persinger
My wife and I had to reschedule an appointment twice for surgery. The folks at Aspen were very accommodating for us at the last minute. They even provided me with my prescription antibiotics before the procedure. They were friendly to us and appreciated our business.
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December 2023 by Blake Williamson
They were very nice and thorough. The dentist explained everything in detail in language I could understand and the office staff went through the entire process and pricing in detail to explain what was covered by my insurance and what was not. Very good experience
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November 2023 by Kate Henderson
I went there for the first time and I had Dr. Sadberry. He was amazing. He kept my dental anxiety at bay and talked me through every little thing that he was doing. His dental assistant Terrance was also amazing. He did my x-rays and helped me take my earrings out when I couldn’t do it myself. Everyone was super friendly and helpful. I will definitely be going back and would absolutely recommend this place to anyone that I know!
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October 2023 by Sierra Freeman
I never write reviews but I had to. I have terrible dentist anxiety and it only got worse when I came here. When I walked in, the front desk staff didn’t acknowledge me and just carried on a conversation and eventually directed their attention to me when I just stood there. The 2 ladies who did my x-rays were kind but not very friendly (I didn’t feel more relaxed in their presence- maybe it’s just a personal thing). One of the ladies rushed my x-rays which hurt (x-rays are never comfortable but it hurt because she was shoving them in and out of my mouth because she was rushing). She said she was rushing because they were short staffed but I don’t think you should do a half job just because you are short staffed. I don’t think customers need to be aware of that professional issue and they definitely shouldn’t experience different treatment because of it. It just seems like some of the people working here are just working to work and don’t actually enjoy their job. And sure this may have just been a bad office day but this was my first day here and first impressions matter. I will say though I really appreciated the hygienist and the doctor that worked with me. They took the time to show an interest in me (and not treat me like just another customer) and thoroughly explained everything they were going to do before doing it and the purpose of doing it. I hope the staff here can improve because taking care of physical health can be hard but when you have kind and supportive people nearby it’s a lot easier.
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October 2023 by Michelle Swinger
Amazing experience!!! for starters the very warm welcome when i walked in...also the young lady who did my exams, she was a diamond...with 10,000 tounge's i cant say enough about Dr. Sadberry & the Dental hygienist both had great bedside manners and made me feel so comfortable with the professionalism definitely my new spot for dentistry.❤️???
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October 2023 by Jeremy Garrett
I had a great experience at Aspen Dental. The new patient process went smoothly. Also, April did my teeth cleaning and she was very pleasant, friendly, and nice. I liked the doctor too. An overall great experience.
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October 2023 by Johnnie Sue Thornton
I was treated with great respect and received very professional, friendly, resourceful, informative, and timely service. I plan to return for additional services and feel positive about my next visit. Keep up your good work Aspen Dental.
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October 2023 by Alfreda Milner
My first time experience here wasn’t the best the Dr that pulled my teeth was horrible she made me very uncomfortable and I experienced pain very badly. She played Christian music the whole time which was fine but she didn’t care that I cried the whole time and she never even showed any compassion. Once’s I was finish with my needs I will never return to this place again. It took me 6 months to completely heal so that I could be done with this place. I was told that she no longer worked there but the damage is done now.
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October 2023 by Totsuya Smith
They give you a lot of information and something’s they do at the dentist office I’ve never been told why they do things. They tell you everything they are doing and why. All the staff members are very friendly, the reception make you feel like you have been going there forever. I was a best first visit I’ve ever had at a dental office. Aspen dental is a hidden jewel.
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October 2023 by BONDO space4.2.0
First time to the dentist in years, Let me tell you I was nervous. Dr.Sadberry an Ms.Garcia were very friendly. Made me feel comfortable and informative. I greatly look forward to my experience with Aspen!!!