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October 2024 by Valeria Watson
This is the 2nd time I’ve used this service. I want everyone to know this is a wonderful company! They originally had my service with a different company so I called and had my service changed to sears. I will only have this company repair my appliances. My technician was kind and very knowledgeable too.
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October 2024 by Jim Bulger
Brent our repairman was great and courteous. But communication prior to repair visit was not good...repeated messages responding to available appointment times were not returned. Also received a message that part received was incorrect, which it was not. Very confusing automated communication!
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October 2024 by Janet O
Excellent service - we appreciate it!
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October 2024 by Jack Holly
Timothy was great, knowledgeable, friendly and most of all helpful. Unfortunately, our system was doa, he put up the fight trying to fix it. I would highly recommend him to fix anything of ours again.
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October 2024 by Michelle Roskovich
Our technician An exceptional job on replacing our garage door opener unit. Ours had caught fire and we didn’t even know it. Erik R was very courteous and attentive. Thank you Erik R!
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October 2024 by Joel Alexander
Great work Daniel. Fixed my washer in a flash.
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September 2024 by Murlee Brown
The technician was very professional, very polite, explain his job in detail, very good service.
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September 2024 by Donna Hurley
Our technician Tim was great. Professional & very thorough. Thanks !
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September 2024 by Seth Ashbridge
Sears so called AC technicians say they don't work on the entire AC unit, we had 2 guys come to attempt to fix a cooling issue we were having. The first one, changed a capacitor and it worked for 2 hours. The second one said the ac was cooling when it was not, our thermostat was set to 72 and the house was a 78, he didn't understand basic principles of HVAC and said they only work on the outside unit. According to him it was working properly, he didn't even take out the panel to look at the capacitor his partner has just replaced. We had a professional come this morning to our house and it turns out the idiot who came the first time didn't wire the capacitor correctly. And their customer service office is not even in United States, they are in India. What a disgrace. Sears is taking jobs away from American citizens and hiring so-called technicians who can't tie their own shoes.
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September 2024 by Richard Singer
Alex diagnosed the problem rapidly and provided good advice to resolve the issue quickly and easily.
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September 2024 by Valley Matlaga
We have been without a refrigerator for a month because of Sears Home Services. Today a technician was supposed to come to the house to repair, while there were 3 people and 3 dogs home, we were told no one was home and now have to wait over a week to be rescheduled. You are telling me they came to our door, knocked and/or rang the door bell without a person or dog knowing. Absolute incompetent technician and no help from customer service to contact someone who can fix this problem.
Sears Home Services... telepathy is not an acceptable way to let a home know of your arrival. What a joke.
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September 2024 by Brenda Wynn
Thorough and knowledgeable about appliances.
Professional and friendly service provided.
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September 2024 by Austin Herrin
Technician was prompt and courteous, and took extra steps to ensure I was taken care of even after the repair was much more than anticipated and had to escalate with the insurance company for replacement.
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September 2024 by sabrina west
The telephone system asked me my zip code before I spoke to anyone and once I had a live person on the phone she could not tell me the price of a service call without having all of my personal information. I do not need my info in their database until I know I want to use them for repairs.
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September 2024 by Dave Borosak
Wow, very impressive. They keep you up date every step of the way by both text and email. (Sometimes to the point of annoyance) Tech was professional, courteous, explained everything and super efficient. Willing to stay as long as needed to make sure all my questions were answered. Would definitely recommend.
