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September 2024 by Empathy21 (Joanne Byrom)
8/20/24 new review. I gave y'all one more chance. Just left there. I was the ONLY customer. Looking to buy 6 Bosch Wiper Blades at ~$35 each plus I needed some parts that would have been behind the counter. Standing in the wiper blade isle for at least 10minutes, I know the sizes that were in the vehicle but there's several variations in the simple numbers. No help offered. I walk up to the counter and 1 employee walks off to the back. Other guy is standing at the counter wearing HEADPHONES,not even ear buds, Headphones and staring at his cellphone!!! Never even looks up!!! I stood there for at least an entire minute before walking out the door!!! I was going to spend around $500 in your store this evening... But now I'm at home and I will make my purchases elsewhere! Never coming back!
If you go to this location then I hope you don't need help with anything. I typically always have great experiences and excellent customer service at O'Reillys. But, this particular location is lacking in customer service. The place had at most 3 customers at one time, I needed a ball and tow hitch for my Subaru Forester Wilderness and went through everything available on their shelves. At one point I was sitting on the floor surrounded by several options. Pretty obvious that I could have used some help from one of the employees. Yet, 2 left for lunch and the 2 other guys I saw just talking behind the counter never once came over. So I finally gave up, bought my windshield washer fluid and left. The O'Reillys in Thomaston has ALWAYS been great. I'm so frustrated and disappointed by the Barnesville store, this is not my first bad experience here. So, I will take my money to a business where the employees are actually helpful so I can guarantee that I buy the correct items for the hitch I had factory installed during my custom build of my Subaru Forester Wilderness Edition. I'm done with this particular store!!!
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August 2024 by Corris Shannon
The workers at O’Reillys are very knowledgeable of automobiles great customer service.
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July 2024 by Jamie King
They gave great service and better advice. We had a problem we thought was the battery & to find out it wasn't. Good job guys.
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April 2024 by Andy Price
Sometimes I just want to buy some oil or fuses or parts real quick. That’s not generally something you can do at this store. It takes me on average about 15-20 minutes inside the store before I’m able to leave because me and the 7 people behind me in line have to watch the one person at a register talk and walk away and look for parts for several minutes before the other 2-3 on staff will show up. Doesn’t matter what day or time of day or who’s working. If I go to advance or auto zone I can buy whatever I want when I want to buy it without argument or questions or asking for my phone number
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February 2024 by DanielDawgs20
Found what I was looking for quicky
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December 2023 by Gary Mcconnell
Great staff
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November 2023 by Jake Jake
Amanda is awesome
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November 2023 by Ashley Ludlow
Blaine was so wonderful. He was helpful and kind. He made sure I got everything I needed and double bagged my items that way the first bag didn’t break on me. Even told me to have a nice day Mrs Ludlow. He also went over and beyond by writing rear and front for the break pads I was getting. It was the small things that just made my day there. If he reads this thank you for a wonderful experience.
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July 2023 by Shunteria Head
Blaine was so helpful, nice and a very respectful young man!!
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April 2023 by Justino Lopez
Staff was super nice and helpful.
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March 2023 by Doug Martin
Great people working here very helpful on looking thing up
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January 2023 by Empathy21
If you go to this location then I hope you don't need help with anything. I typically always have great experiences and excellent customer service at O'Reillys. But, this particular location is lacking in customer service. The place had at most 3 customers at one time, I needed a ball and tow hitch for my Subaru Forester Wilderness and went through everything available on their shelves. At one point I was sitting on the floor surrounded by several options. Pretty obvious that I could have used some help from one of the employees. Yet, 2 left for lunch and the 2 other guys I saw just talking behind the counter never once came over. So I finally gave up, bought my windshield washer fluid and left. The O'Reillys in Thomaston has ALWAYS been great. I'm so frustrated and disappointed by the Barnesville store, this is not my first bad experience here. So, I will take my money to a business where the employees are actually helpful so I can guarantee that I buy the correct items for the hitch I had factory installed during my custom build of my Subaru Forester Wilderness Edition. I'm done with this particular store!!!
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November 2022 by Chase Badger
Such a friendly and professional auto parts store. Always helpful and the staff does their best to help with any questions I may have. Store always looks presentable by far the best O’reillys I’ve shopped at
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November 2022 by Jackie Chambers
Very helpful and friendly
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November 2022 by James Chambers
Friendly service
