“I recommend this business to anyone that is looking for medical items that are somewhat difficult to locate every time I have called or gone to this medical store I have received ultimate customer service and support Thank You for your services”
“If I could give more stars I would! Very nice, caring owners. Very knowledgeable and respectful. Explain your medication for you. Delivers If need be. I love this pharmacy.”
“Great! Had the medication I needed & the in-person customer service was great. They also always answered the phone and I was never put on hold like I am with other pharmacies.”
9AM - 1:30PM 2 - 7PM
4125 Austell Rd, Austell“Ken is one of the most considerate and caring pharmacists I've seen in 30 years. With big box and big egos changing the relationship between customer*** and pharmacist, it's now the norm, in my experience, for a pharmacist to choose power trips over professionalism and compassion.Ken has not bought into that. And this isn't the first time I've seen it. But this morning, I was behind another customer who Ken served with the some "old time" courtesy and compassion, and I was blown away. I truly have not seen that level of care in years! Kudos, Ken!***No, I'm not CVS Pharmacy's patient. I am a retail customer.)”
9AM - 5PM
1700 Hospital S Dr Suite 100, Austell“It’s a smaller pharmacy compared to the ones I had previously used, but I can definitely say I prefer it a thousand times more. The young lady and pharmacist were very patient and helpful. I was having trouble getting my Rx sent over and they went above and beyond to help me. If you want exceptional customer service this is the place.”
9AM - 1:30PM 2 - 10PM
800 East-West Connector, Austell“Out of all of the CVS locations I have been to, inside and outside the state of Georgia, this is absolutely the most clean, organized, and modernized store. Even though it's a little out of my way, I'm going to be shopping here moving forward.”
9AM - 1:30PM 2 - 8PM
4120 Austell Rd, Austell“The pharmacist and techs were polite, helpful, kind, and capable. Even though things were busy, they were greeting each patient when they arrived, letting them know they would be right with them. We were pleased with the overall experience and service.”
“This pharmacy let's me know when it's time to refill, when it's ready for pick up and they will hold it several days and notify you when the prescription will be put back if not picked up.”
“Had to have an emergency c-section... the staff, the nurses, and the doctors were amazing in my care. Really professional. I am thankful for Dr. Thomas, the specialist, the anesthesiologist, and the NICU team - who are currently taking care of my preemie Thank you for handling us with such care. In the midst of God's plan; thank you for saving our lives”
8AM - 10PM
4120 Austell Rd, Austell“I usually visit this particular location at least three or four times a week sometimes, and it is one of my favorite locations however they just need to hire more employees. They're never is enough cashiers to check people out which create long lines. Otherwise the store is clean, if there is anything needed the staff on duty are very customer service friendly and willing to help.”
“Extremely professional and courteous. I have never had an issue at this location. Not sure why the ratings are not higher. Whether at the cash register or pharmacy, I have been treated as though people care. I have called the pharmacy many times and have been treated well over the phone. I have not had a problem getting someone on the phone. Their kindness is appreciated!”
“Hidden Gem in Austell! Here are 10 reasons (there's actually even more) why I LOVE Thomas Drugs: 1.You won't find a more professional and friendly staff. 2. A pharmacy that knows your name, so you're not a number to them. 3. They answer the phone with LIVE voices (almost underheard of these days!) 4. Fast service-no waiting 2-3 hours here for your prescriptions to be ready. 5. Locally owed. 6. Reasonable prices (if you have to self-pay for something). 7. Pharmacists Ryan and Amy always answer any questions or concerns I have, whether in person or on the phone. 8. Pharmacy techs (especially Jennifer) know my family's prescriptions as well as I do. 9. Text reminders when a monthly maintenance medication is due. 10. Last, but not least-IF you have a medication that requires a precertification, they will work above and beyond to get it approved for you. Customer for life.”