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March 2024 by mya myatank
North Face ARE YALL SERIOUSLY CRAZY OR WHAT!! IM SOOO SICK OF THE RACISM WITHIN THIS COMPANY!! IM NEVER SHOPPING HERE AGAIN!!
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February 2024 by Beverly Freeland
I didn’t purchase anything on this visit because they didn’t have the jacket I was looking for. I love Northface jackets and hats. the store at Lenox Mall it’s nice and clean.
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January 2024 by Charles Calais
ABSOLUTELY JANKY! The first issue with this store is they sell ripped products. On multiple occasions I was sold and spotted many torn products stocked in the store. Prime example, I bought a $350 coat a few weeks ago and returned it because it was torn and Instead of sending the product back to the warehouse the store associate hung the coat right back up in my face like nothing ever happened. The second issue with this store is no one ever answers the phone (I tried calling them every day for a week straight). Anyone who visits Lenox mall knows this store is hardly ever packed even on a busy Black Friday yet the store manager and associates are somehow busy. The third issue with this store is their machine to process a store credit gift card doesn’t work. My suggestion to corporate is to clean house and hire a new set of employees that are more honest, attentive, and will at least answer the phones. I mean how much potential revenue do you think these employees including store manager made you lose out on while not caring because they are all getting paid weekly to bi weekly still regardless? My suggestion to customers are to either go to the Woodstock location or strictly deal with their online site because these people will sell you defective products (I’ve experienced this more than 3 times).
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November 2023 by William Meade
I drove down from TN and it was well worth the trip! Everyone was friendly, nice and helpful! They had exactly what I wanted in stock!
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October 2023 by Jametrice Smith
I just wanted to share my experience at the North Face store in Lennox Mall. Let me say not only was the clothing of great quality but so was the service that I received from Marilyn. She was amazing!! She had a great personality and was very knowledgeable of the merchandise. With her exceptional service I was able to find everything that I needed. I will definitely shop there again very soon! Thank you Marilyn, you’re so awesome!
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October 2023 by Leslie Duclos
Manager was dynamite. Fast, friendly, very accomodating!
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October 2023 by willie isacz
Very nice employee. Mr.akeem
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October 2023 by Solicito Sol
Expensive blouses and they are useless.
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May 2023 by Google user
I just wanted to share my experience at the North Face store in Lennox Mall. Let me say not only was the clothing of great quality but so was the service that I received from Marilyn. She was amazing!! She had a great personality and was very knowledgeable of the merchandise. With her exceptional service I was able to find everything that I needed. I will definitely shop there again very soon! Thank you Marilyn, you’re so awesome!
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March 2023 by Jeffrey Damonte
North Face shipped us the wrong item. We contacted customer service and they told us to take it back in store. Took it to the store at Lenox and they blamed online North Face and said we had to ship it back. Neither will take responsibility or correct their mistake. Also tried to return a gift here and they said they would only give us a fraction of the price we paid back. Really terrible customer service and fraudulent business practices. Needless to say our family won’t be buying anything from North Face going forward.
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January 2023 by Phil K
WORST CUSTOMER SERVICE EVER!!! I was there on 01/07/23 to return a vest. 'Marilyn' who appears to be the manager had zero intention to assist customer. No greeting and worst attitude one could present at a store like Lenox Square. Not sure how they represent large company like 'The North Face'. I read multiple reviews by other with similar experience. I truly hope company action serious action to make changes as they will loose so much revenue due to poor customer service. I don't have any reason why I would shop there since I could buy similar products at another department stores, such as Macy's or Bloomingdale. In result I would NEVER to revisit that store due to my horrible experience with 'Marilyn'.
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December 2022 by Kyle Green
Fast friendly service excellent presentation and selection of products. Great holiday deals going on
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November 2022 by Shawn
HIGHLY RECOMMEND ORDERING ONLINE INSTEAD OF COMING HERE. ALSO, THE MANAGER WILL TREAT YOU TERRIBLY IF YOU TRY TO RETURN ANYTHING HERE. THE MANAGER STATED THAT \\\"ANY RETURNS HERE WILL HURT OUR SALES NUMBER AND TO BE SURE IN THE FUTURE TO RETURN IT USING ANY OTHER METHOD OR ELSEWHERE\\\". ABSOLUTELY TERRIBLE CUSTOMER SERVICE AND ALL THE NEGATIVE REVIEWS BELOW REGARDING RETURNS ARE ABSOLUTELY TRUE.
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October 2022 by Abe Khatri
They treat you like a second class citizen when you do a return thier.
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October 2022 by Lavon Ivey jr
Good wonderful
