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August 2024 by Seoul Sister
This has been the worst, most unprofessional, off-putting buying experience of my life. I'm a first-time home buyer and I trusted this agency and my realtor to have fiduciary responsibilities to me, and it's been everything but that since the very beginning. I first started looking at homes in June, and after viewing about 30 houses, I found one I liked enough to put an offer on. The house was overpriced and had major latent defects (which came out after the inspection), but my realtor should have pulled comps to determine what a reasonable offer on the house should have been. Furthermore, once we the inspection concluded that there were plumbing, electrical, and mold problems, I should have been advised to pull out of the offer OR significantly reduce the price, especially because the house was marketed as "fully renovated." Once I had the wisdom, I pulled out of the offer. I stayed with my realtor, despite my better judgement because I needed to see more properties.
I found another house which was SIGNIFICANTLY overpriced (original ask price 279K but appraised for 235K) and asked my realtor what offer I should put in. She said she didn't know. I then pulled comps (not my job when I have a realtor) to determine that 235K (the price it appraised for) was a fair offer. We settled at 245K. The process for sending my earnest money was a complete headache because they chose to use an attorney whose firm has been "permanently closed" according to Google. My bank refused to send the money and ultimately we had to go with another closing attorney. When the house didn't appraise, the seller went toe to toe for a ROV (Reevaluation of value). It still did not appraise, and when the seller finally agreed to sell me the house for the appraised value, he decided to remove his offer to pay 5K towards closing although that did not align with the addendum. He was within his rights to do so, but I was also within my rights to remove my offer because my financing would completely change with the additional 5K towards closing. Not to mention the bathrooms needed to be completely renovated, easily a 20K job. But here is where the problem lies: I was fed misinformation from my realtor to try to push my hand to buy the property without having agreed to any concessions. They threatened to TAKE my earnest money although I was not at fault.
Since then, I've called the brokerage twice and sent an email requesting to be released from my exclusive purchase agreement with my realtor, and Norluxe Realty has been extremely unprofessional in handling my request. I haven't gotten a phone call back or a response to my email request. Furthermore, I have YET to receive my earnest money check back. Needless to say, there is nothing luxurious about this brokerage. Take your business elsewhere.
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April 2023 by Essence
I would give zero stars if I could. This is by far the worst experience I have have with working with someone. I work with listing agent Whitney Hanna. Whitney became really comfortable and I did not feel comfortable leaving my house in her hands to sell so I decided to terminate and move in a different direction. At this time, Whitney’s boss Jeremy Norman decided to call me saying he wanted to check on me but the call ended with him making excuses for his listing agent. Whitney had property of mine and withheld my items for the longest even kept her lockbox on my door after she got back in town. Whitney decided to drag her feet to return my items. It took military officials to threaten to get the police involved for me finally to receive my items and get Whitney Hanna’s lock box off my house. Although Whitney told a military official that she is on the way to my house to drop the items instead she lied and decided to drop the items with her co worker. Thank god the coworker is a woman of her word because I believe I would have been still in this petty and inconvenience situation. This has been my experience with Norman & Associates and I would not recommend this company to anyone.
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November 2022 by Shontrell Williams
Kee and Will went above and beyond for us! We told them what we were looking for and they delivered! Very sweet and attentive and they worked very as a successful team finding us our home. They’re like family now. I’ll recommend them any day! Thanks Kee and Will!
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September 2022 by Marilyn Perdue
Awesome
Black Excellence
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September 2022 by Larry James
Do not ever work with Macey Shonyo, the worst realtor in Georgia. Such a scammer. Not really knowledgeable and extremely ghetto.
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September 2022 by Kar Neuf
Sonja was an average courtesan
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July 2022 by Mrs Charles
My husband and I had the worst experience with a Norman Associate. Tried to report it to the CEO he never returned my call back. Be careful who you hire as a agent from this company.
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March 2022 by Sheria Moore
Charmaine Shirley is hands down the best Realtor I have had the pleasure to be associated with in the Metro Atlanta Area. She took my mom's property and listed and sold it in such a expeditious manner! My 63 year old mother had obvious reservations about the entire process. Charmaine Shirley handled every aspect with the upmost care and professionalism. Needless to say my mother is a very happy customer.If you need a home or are in the market to sell your home....CHARMAINE SHIRLEY should be YOUR REALTOR!
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September 2021 by bearbaby1996
Shareese has been there every step of the way throughout the past several months. Any call or email to her was always answered, regardless of the time. She is respected and appreciated for her professionalism, mentorship, knowledge, and honesty. I never felt that she was just trying to sell our house, but that she was a mentor to answer my questions and help me to make the best decision for my family. There were so many details to be handled, such as COVID, repairs, and eviction moratoriums. Plus doing this long distance. After only being on the market for one day, our house was under contract! Additionally, it sold for more than the asking price! We now consider Shareese a friend and would highly recommend her to anyone that is searching for a new home or looking to sell. Thank you Shareese for never giving up on our challenging situation. You went above and beyond !!
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September 2021 by cali swagg
The Best Real Estate Firm in Atlanta for Luxury Real Estate
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September 2021 by Shemikie Holmes
It was such a pleasure working with Azureblue White and having her as my real estate agent. Azureblue never left any questions unanswered and always responded promptly. I would highly recommend her. Azureblue was very professional, and her follow up calls were great. She took great care to keep me informed and ensured I got the deal done. Thank you Azureblue you are truly amazing.
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September 2021 by Edwin Ballard, Jr.
I’m glad that I’m able to be part of something more than a brokerage. It’s definitely a movement!
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August 2021 by Cynthia
Working with Kira Oliver made what I know can be a very stressful process enjoyable. Her patience, professionalism and responsiveness are unparalleled. Although I know she is busy, every interaction felt as if I was her only client. Her knowledge of the very competitive Atlanta market and her excellent negotiation skills secured us the home we loved although there were other offers on the table. She is the agent you want on your team in this kind of market. Having gone through the process of buying and selling previously, I know they are not all created the same. Kira is now more than just my realtor, she is family.
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February 2021 by Marissa Stewart
Our realtor was Kira Oliver and we couldn’t be more grateful for her service! I reached out to her via social media, as I’m sure many have done, in hopes that she could help us find a home before the arrival of our second baby. She responded right away! I was prepared to be told that we might not be able to close on a home in time, being that I contacted Kira just 2 months before my due date. Not only did she respond promptly, she continuously spoke positivity into me and helped calm my anxious spirit. Even while on vacation for her birthday, she was working diligently to service her clients and answer any questions we had. Kira made this process extremely pleasant for us and our family will be forever grateful!
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October 2020 by Camille Black
Norman & Associates is the best brokerage I have ever been apart of! Jeremy Norman is such a great Broker who truly cares about taking his agents to the next level and making sure they are equipped knowledge of the current market trends by providing access to the most innovative tools. I love how we put such a strong emphasis on being family oriented. As a new agent, I feel so welcomed and comfortable with reaching out to the more experienced agents with any questions. Norman & Associates holds its self to a very high level, offering their clients a stress-free, memorable experience. I am so honored to be apart of this team and cannot wait to see the amount of growth we experience in the years to come! Contact us today for the best real estate experience in Atlanta, you won't regret it!
