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September 2024 by Ken Shapiro
I had an excellent experience at Global. My salesperson, Omar, was very knowledgeable , patient and a pleasure to deal with. I would highly recommend him. I got a great car at a very fair price.
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September 2024 by A Saqr
Global Imports BMW certainly redefines the luxury car experience—though not in the way you’d hope. Be prepared to pay premium prices while enduring wait times that feel like an eternity. If patience is a virtue, you'll come out of here a saint.
The service advisors at Global Imports have a knack for turning routine maintenance into a full-blown drama. What starts as a simple oil change quickly escalates into a long list of urgent, expensive repairs. They have a talent for discovering “issues” that make you wonder how your car was even drivable before you walked through their doors. Of course, they’re happy to fix everything—for a price that could make you reconsider your life choices. Somehow, a tire rotation transforms into a costly saga worthy of an epic novel.
The technicians here are equally imaginative. Their approach to vehicle maintenance could almost be called artistic, if it weren’t so frustrating. The work they do might leave you questioning the very laws of physics—and certainly the concept of time. What should take four hours can somehow result in a bill reflecting twelve hours of labor. It’s as if they’ve discovered a new dimension where time triples while your car is in the shop.
And then there’s the pièce de résistance: the guest checkout experience. The staff member at the counter has a customer service style that could be described as chilly at best. Her approach seems to involve questioning your integrity before you’ve even said a word. She seems intent on making you feel unwelcome. Expecting a simple “thank you” or a “have a nice day”? Think again.
After this experience, it’s clear that Global Imports BMW has drained much of the joy out of owning these vehicles. We’ve decided it’s time to move on from BMW entirely. Other dealerships in different states have treated us like valued customers, but here, it feels more like we’re seen as walking wallets. If you value your time, money, and sanity, I’d strongly suggest looking elsewhere for your automotive needs.
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September 2024 by Jennifer Bell
Everyone was super helpful! Mark Thompson, my sales representative, was amazing!
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August 2024 by Re Ya
I left a review about poor customer service in the parts dept. The manager responded and said there was no record of my name being in the system as a customer. So I'm guessing you must be a member there to receive proper customer service. So, please make sure your name is in there system as a known customer, so that you can receive good customer service from the parts department. Thanks to the manager of BMW Global for leaving your number. Sorry I wasn't an actually member but I promise I'll never call again and will let everyone one else know not to deal with you all unless they are members and there is a record of their names in the system in order to receive good customer service. Thanks again for your response.
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August 2024 by Joel Vazquez
I Did not buy a vehicle from them because they say they have 900.00 in dealer fee's when I got the buyer's contract it's actually $2800.00 not including tax. The manager Mr. Omar Allen called me to see what I thought, I told him the fee's where 2800 he said " let me check that.....yep that's our fees" careful when dealing with this dealership. Not very serious or professional people here. Just a heads up.
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August 2024 by Danielle Knight
Today is Thursday August 27. It is currently 5:20 pm. I keep calling trying to get a quote for a simple key fob replacement. I’ve been calling since about 4:45 pm. Only person who keeps answering the call is the very friendly person Dave in wholesale parts. The guy in retail answers and says hold on but never comes back to the phone. I’ve called back to back with no answer. According to google you should be that busy at this time . If you are busy you may wanna get extra staff or tell the retail guy to hurry up on his calls lol. I’m still on hold as I am typing this trying to be optimistic. But no one will probably answer so I’ll just … o wait ! He’s alive and just answered ! Thanks !
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August 2024 by andre brown
Whenever I am in for service I make sure to see Nkosi Raynor, prompt and courteous
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August 2024 by Mustafa Othman
Such a great experience, I worked with Bennett and I never seen a professional sealer like him before, I highly recommend anyone wants to buy a car from this dealership to ask for Bennett and you can thank me later ?
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August 2024 by H K
Julian Mesika provided me with the best care and service as I was buying a new car. He was kind, patient, and most importantly listened to my needs and interests. He was always available to answer my questions and guided me through the process with kindness.
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August 2024 by Rob O'Neal
Worked with Julian to purchase a used vehicle. We received great service and the entire process was painless. Would recommend GlobalImports if you are looking for a new or used BMW.
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August 2024 by Akshay Ghadi
After reaching at the dealership (by driving for one hour in Atlanta traffic), I was assigned a sales guy. It felt like he was not interested. Even after setting up an appointment by explicitly mentioning which car I was interested in a day before, I was told that the car is sold.
The sales person showed us a few other cars with similar options, but it felt like he was talking just for the sake of it. We liked a few other cars that we were interested in, and for all the instances, he said they just got sold. We were surprised to see that all the cars we were interested in had sold in like 5 mins after we showed our interest.
In conclusion, unfortunately, I couldn't even get to the point of discussing numbers because the service was lacking from the very begining. Despite coming to the dealership fully prepared to make a purchase, my experience at Global Imports BMW left me feeling unappreciated, and I will be take my business elsewhere.
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August 2024 by Paul Davis
The service and overall Dealership has declined here. I have been going here since around 2007 for servicing I came for an oil change and brake fluid flush with a 9:30 appointment and did not leave until 12:30 P.M. When I pulled up in the Bay no one assist me. I had to get out of my X-3 and stand by my car for about 15 minutes before a Service Rep asked he could assist me. It was not that busy and it appears you have a shortage of Reps for Saturday morning. I also was a little shock for an oil change and brake fluid flush for $414.00. I know it's a BMW using Vavoline oil for a 4 cylinder engine, but this seem kind of pricey. I remember back in the day you had free breakfast , coffee, etc. when waiting for your car to be service and you had the same Service Rep and you knew them by name. Wow how times have changed including the service.
Thanks
Paul Davis
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August 2024 by Joe Bray
The Service Tech that checked me in was very helpful. My primary issue is that I made an appointment for an airbag recall a week in advance. Online, it asks for the year, make, model, etc. I have been putting it off for a long time because this is the only dealership in the area and it is quite out of my way. After dropping my car off for a 7:15 AM appointment, at 8:15 they let me know that they didn't have the part in stock for that year and I would need to come back. Someone should have reviewed the appointment to confirm the part was in stock, or at least when I first arrived so I didn't wait an hour to find out. Now I have to make another appointment to get it replaced.
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August 2024 by Terrell Bolden
Upon arriving at Global Imports BMW, I was disappointed to find that no salespeople were immediately available to greet me. After waiting for some time, I was informed that the sales team was taking a picture and someone would assist me shortly. When the sales team returned, a gentleman asked if I still needed a salesperson. Once I was introduced to my salesperson, I sensed a slight negative vibe, but I proceeded with the process.
The salesperson began by taking pictures of my trade-in for evaluation. We then looked at and test-drove the car I was interested in. When we sat down to discuss the vehicle, I mentioned that my decision would be based on financial considerations. I had previously discussed the price of the car over the phone and expressed that it seemed a bit overpriced. The salesperson, already aware of this conversation, appeared to approach our interaction with a negative mindset.
It’s important to note that I came to the dealership with fully approved funds, ready to make a purchase if everything aligned. When I mentioned that the car was overpriced compared to Kelley Blue Book, the salesperson responded by asking, “If it’s overpriced, why did you come and check it out?” This question felt confrontational and dismissive of my intentions as a customer. I explained that I wanted to see the car for myself to determine if it was worth the price, but the conversation continued to feel unproductive.
I highlighted that other cars on the market offered better value, such as longer warranties and fewer imperfections, at similar prices. The salesperson’s response was, “Why don’t you buy that one?” This remark further soured the experience, as I was simply trying to evaluate my options.
At this point, I couldn’t help but think: isn’t the whole point of going to a dealership to make a deal? Or am I wrong in my thinking? As a consumer, I believe I have the right to express my opinion on pricing and see if we can reach an agreement. However, this salesperson seemed more interested in questioning my intentions than in working with me to find a solution.
Feeling unappreciated and undervalued, I asked for my keys back and prepared to leave. At this point, a manager intervened, echoing the salesperson’s sentiment by questioning why I came to see the car if I believed it was overpriced. This reinforced my perception that the dealership lacked respect for customer opinions and preferences.
Eventually, a different sales manager came out and attempted to smooth over the situation with an apology. While I appreciated the effort, by that time, the damage had already been done.
In conclusion, when shopping for a car, two factors are paramount: service and pricing. Unfortunately, I couldn’t even get to the point of discussing numbers because the service was lacking from the outset. Despite coming to the dealership fully prepared to make a purchase, my experience at Global Imports BMW left me feeling unappreciated, and I will be taking my business elsewhere.
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August 2024 by Mar Maz
Had a rough experience which was corrected promptly by Jacklyn. She used rational thinking and logic to help correct what we perceived as a safety issue. She used her resources to not only assist with our X7 M550 but also with our X5 which was going to be serviced elsewhere. In conclusion the service department and used sales department rose to the occasion and made all things right and earned our service business. Thank you for keeping are family safe instead of trying to make a few extra dollars.
I would recommend this dealership to anyone and will continue to service my vehicles there.
