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August 2024 by Jessie Dozier
They had my nephew car over three months had to have it towed to a Dealership after they sad they couldn't complete the work that needed to be done.
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July 2024 by Jake Skinner
My experience with Frank’s Automotive was the worst I have ever dealt with in my twenty-five years of life. The customer service was helpful in the beginning, but quickly deteriorated after my mother and I started to call every few days questioning why the repairs took as long as they did. The excuses started to pile up quickly which made the experience even more frustrating.
I was without a car for over a month and spent almost $2,000 only for the check engine light to come back on. They damaged the driver side door handle and all but one of the windows work now. During my times at their location, I witnessed other customers arguing with employees and visibly not having a pleasant customer experience. I reported this experience to the BBB and the Georgia Attorney General's Consumer Protection Division. Take your business elsewhere.
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May 2024 by calvin love
Horrific, single most worst experience I've ever had, after taking it in for a clutch job. A new motor a new transmission brand new gearbox master cylinder clutch. Over $3,000 almost 4 later the original problem was still not fixed I took the vehicle back four times they finally told me they would be no refund they couldn't fix it they tried. Just like that can you believe it rude staff
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March 2024 by Shani Tyson
If I could give 0 stars I would. This place lacks organization and communication! And they over charge for poor poor service! They have had my boyfriends truck for a whole week now and everytime he calls to check on the car they either aren’t answering the phone or we’re given a false time estimate of when the truck will be ready. He’s always just about to put the part on and we’re having to give them another hour or so which has always turned into another day! We will not be returning!
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March 2024 by Marsha Dawson
I needed Rotors horribly bad, so Frank’s Automotive & Transmission was there for me once again, also installed new brake pads to add to my safety. As usual it’s always a ??for me. Great job Kevin!
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March 2024 by Evan Schultz
Super friendly and helpful, good price and quality work. The owner was extremely outgoing and helpful in a difficult situation.
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February 2024 by king Mahoney
So this is the second time here. First time was nice professional and accommodating. One day out of the week I’m free to get all the run arounds done. To My surprise I was told they had no time to patch a tire. With only two people being serviced in which I was one.
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February 2024 by Michael S.
Where do I start? DO NOT take your automobile here - find another shop! This shop had my truck for damn near 7 weeks only to overcharge me and give me truck back in worse shape than before. I have 3 witness that can attest to the fact my truck was running better before than now. They are trying to downplay the fact they didn’t do anything wrong —fine— I do know my truck was idling and driving smoothly when I dropped it off- draw your own conclusion. Not only is my service engine light on, the light is blinking!! All they are doing is giving me the run around. Stay away from Frank’s Automotive - you been warned! If you do drop you car off here take a video of the car running prior to dropping It off so there are no discrepancies. I’m reaching out to investigative reporter to hopefully bring some light to these tactics/consider other legal actions to recoupe my funds + damages. Horrible service/experience. The owner promised to make this right two and failed to do so. Stay away from this business!
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January 2024 by Marsha Mitchell
Amazing and excellent! Thank you for quickly repairing the part that was hanging under my car because of heavy flooding today 1/9/24
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January 2024 by Keith Freeman
Prompt service at a affordable price
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December 2023 by Carmen Jones
Oil change for a mini Cooper.
So mid price filter and 5 quarts synthetic.
Was told it had a very bad oil leak around some seal or other.
It's been several days since I was told that. I've driven the h3ll out of it.
Oil level is at maximum still.
So they lied.
Not all women are stupid about vehicles.
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December 2023 by Stephanie Mosley
Do not bring your (luxury car here). I’ve brought my Audi A4 2011 here on, November 6,2023 and 30 minutes after receiving my car back it was on fire, once I drove on the expressway. Me, my daughter and my unborn son at the time, was in this vehicle. In total Ive spent 900 dollars on trying to get my vehicle repaired properly.
The first time I arrived here at Franks they power washed the oil from underneath my vehicle, because the problem was an oil leak. They charged me 100 dollars that day. The front desk clerk explained to me, that I need to drive the car for two days and bring it back because they can’t tell where the oil was leaking from. Drove the car brought it back, they then explained they need to do a diagnostic for the vehicle which was 75 dollars. After the actual repair the receipt was for a total of 723 dollars. This shop doesn’t have the proper equipment to scan luxury vehicles exact problem.
I’ve asked for my money back and the front desk clerk told me no they don’t do refunds. I’m at a total lost for this vehicle. My safety for me and my family was at risk. Please find a better mechanic shop that will service you for the price you’ve paid.
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September 2023 by xewoah godly
Very rude and disrespectful peopl
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September 2023 by Jonell Whitt
Awesome mechanics. Values customer service
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August 2023 by Anne Etonga
I had an outstanding experience at Franks Automotive Center, all thanks to Kevin. My car wouldn't start, and Kevin went above and beyond to investigate the issue. He quickly identified that the problem stemmed from a faulty battery I had purchased less than a year ago from Mavis. Kevin's thorough explanation and expertise put my mind at ease. He promptly replaced the battery and even conducted a comprehensive check to ensure no other issues were lurking. Kevin's help, kindness, and patience were truly commendable. I am extremely grateful for his exceptional service. Thank you, Franks Automotive Center and Kevin, for turning a frustrating situation into a positive one!
