December 2021 by TAKILIA FELTON
I went into this location today 12/3 at 8:40am and printed an email and got a paper notarized the young lady Sarah was in there by herself. She has a BEAUTIFUL PERSONALITY! From one store manager to another ..I appreciate her Awesome CUSTOMER SERVICE !!!!
October 2021 by Harmony Henderson
There's always a long wait!
September 2020 by Baron Collier
Great place good people really helped me out first time using them bc.
August 2020 by Robert Newsome
Quick, friendly service.
May 2020 by Cara West
We used UPS to ship a $1k+ supercharger back to the manufacturer, and we insured it for $800 in case anything happened to it. When we originally brought the supercharger to the store to be shipped, they told us they didn't have any boxes big enough to fit our package so we have to pack it ourselves and bring it back to the store. We purchased a box that could handle the weight of the 70+ lb supercharger and then proceeded to encase the supercharger in spray foam insulation to help prevent it from being damaged in transit (see photo attached). Upon the manufacturer receiving the supercharger, they discovered that it was dropped and damaged during transit (see photo of how damaged our box was and the subsequent damage to one of the four corners of the supercharger, which is not the only damaged area). We went through the process of filling a claim with UPS (which was a major pain since we weren't allowed to file a claim online because we shipped it in store and when I called to file a claim I was redirected 4 times before I finally found someone who could help us since the only thing the local store could do was give us a number to call) only to be told that because the supercharger was packaged by us, they were not responsible for the package and they denied our claim. There is no process to dispute their claim. Long story short, they wouldn't pack our supercharger for us and because of that they denied our damage claim. Their insurance isn't worth the $100+ that we paid and I'm so glad we didn't pay for the coverage that covered the actual cost of the supercharger. Please be aware that they do not take responsibility for damages they caused unless they're the ones that packaged the product.
June 2019 by Matthew Phelps
Very limited hours, but friendly enough staff.
February 2019 by Nathaniel Scott
I love their fast and friendly service !
October 2018 by Roseanna Almaee
Great service and froendly staff.
December 2017 by Kathryn Hunt
Excellent service and efficiency. Seems really well run and thoughtful! Nice to find in Albany ...
June 2017 by Henry Brigmond
I really appreciate the friendly staff and they make me feel like they are always looking out for me and my business.
April 2017 by Jen Jen
Extremely unprofessional. After questioning a fee for emailing a document to be printed, it was made apparent after I stated it was fine that they wanted to close and not do it. It was five mins before close I did stress this was an emergency. I have not been to this store in almost a year but did conduct business for 2 years on a regular basis. I have never ever been charged an email fee nor am I at other UPS stores. If that's their charges that is their perogative but I said I would pay it and the one girl keeps on and on. Then the other states I'm sorry you are having a bad day. Why because I inquire about charges that I find unecessaryou. You are already charging me for labels, the print per page! I took my business to Office Max I will not conduct business again. I am so sorry I asked them to turn on their equipment and cause an inconvenience
January 2017 by Leon White
Very professional
September 2014 by Kristin Snead
Very helpful
December 2011 by Candice Jones
Extended holiday hours: Saturday the 10th and 17th, we will be open 9 to 5. Christmas eve, we will be open 9 to 12.
