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March 2024 by SHAMBREKA ANTHONY
Great service!
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February 2024 by Wanda Rich
She was so helpful, and kind
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October 2023 by Robert Kozy
Friendly and helpful employees!
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October 2023 by jacquelyn oliver
The 2 Young ladies that were working on the day I came in gave me 1st class 5 Star customer service, they help me send my Son who is a Law student at George Washington University law school in Washington DC his car tag , thanks ladies see you on Monday got something else to send him okkk love you both. 5 stars
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July 2023 by Phillip Anderson
Lost a prepaid package that was shipped from here. Store has really gone downhill under new ownership
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April 2023 by Priest & Priestess Of Conjure
If I could give ZERO STARS I WOULD!!! I'm a black woman, I go inside, there are 2 white people working and 1 customer. Neither worker acknowledged me at all. After the customer ahead of me walked out, I waited patiently for them to assist me almost 2 mins. FINALLY the guy ask what he could help me with. While he was scanning my PREPAID package, a white guy walked in, the white girl that could have help me, stopped what she was doing, greeted the white gentleman and asked how she should could help him. I then said, WHAT!!! Then said never mind, the guy helping me asked me was I upset that she didn't help me or say anything to me, I said YES!!! He then continued working. I dont know them to say that they are racist, but their actions and their rudeness said it loud and clear! I wont be doing business at this store EVER and suggest no black person patronize this UPS location EITHER!
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January 2023 by Bill H.
I used the UPS store in Albany and it's awful, NEVER ship anything with this store unless you don't care if it gets destroyed. I had insured a high value item and now they REFUSE TO HONOR THE INSURANCE CLAIM!!!! Never ever use this store and the manager Sarah is nice to your face but then ignores your claim...
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December 2022 by Peg P.
Very helpful & pleasant…..YES!
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July 2022 by Pamela Long
I have always gotten great service here. The staff is friendly and helpful. Small facility and yes you may have to wait, but you'll do that every where.
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January 2022 by G L L
Had an Amazon return. I walked in and was assisted by Colby. It took me longer to find my Amazon download photo then it took him to process. Outstanding. Will definitely use this location in future.
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January 2022 by Clasico2.0
Exemplary customer service exhibited by Darien and Colby!! (2 separate occasions during the last month).Darien went above and beyond helping me transfer shipping label from Amazon.And Colby did some printing on 14-in legal paper that was perfect.Very glad to have such good help at the UPS store!
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October 2021 by G L Littleton
Had an Amazon return. I walked in and was assisted by Colby. It took me longer to find my Amazon download photo then it took him to process. Outstanding. Will definitely use this location in future.
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October 2021 by Aprill “Turtle” Meadows
Customer service was very friendly and helpful not very crowded. The door was clean and well organized. I would recommend this store
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September 2021 by Billy Glenn
Exemplary customer service exhibited by Darien and Colby!! (2 separate occasions during the last month).Darien went above and beyond helping me transfer shipping label from Amazon.And Colby did some printing on 14-in legal paper that was perfect.Very glad to have such good help at the UPS store!
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June 2021 by Daniel Cooper
yall need to realize that alot of people work from monday to friday 8-5. and when you are delivering a package that has to either be signed for or that can't be left in a mailbox for what ever reason, you may need to adjust the time of the delivery so that the CUSTOMER is not inconvenienced. especially if you pick up point is only open for 2 hours. this service is pathetic and anyone who set this up should be fired on the spot
