-
January 2024 by kimberly mczeal
Easy to get the rental but they harass and threaten to pick up the equipment if you’re late on the smallest payment and won’t work with you. As soon as I am to purchase on right out that’s what I’ll be doing.
-
January 2024 by Cori Henderson
I just had the rudest phone call ever from RAC rep. I need to just see what I owe for payoff so I can not haveTo deal with this again
-
January 2024 by Rebecca Denman
No one ever called to schedule delivery or even ask about the order. I made the call 3-4 days after ordering online and again no one ever called back to schedule.
-
December 2023 by Dallas Chapman
Simple and straightforward, yet I feel like my "Pre-Approval" isn't legit and that I am wasting my time here...
-
November 2023 by Markesa Freeman
JD (James Dean) is extremely rude! He will harass you and loves to speak down to customers. JD made it his business to contact me from his PERSONAL phone to continue the harrassment. Oh don't ever fall late, I was told, "return MY stuff...I don't care what you have going on.... I'm having someone to get your items in 20 minuets". I only asked for an extension due to bank fraud while I waited for my new card. He has sent workers to send pictures of my private property and possessions to show proof i didnt have an item that i was certain i never received.I plan to seek legal actions due to this.
-
November 2023 by Waylon Higdon
This place is sitting outside my home and will not leave because my last payment which was due Friday is 3 days late due to problems with my bank, we have contacted the office several times and told them a double payment would be made Wednesday and they are still refusing to leave my yard .... Lol, don't even think their actions are legal...
-
November 2023 by Katelyn Presson
This is my first review I’ve ever written but this was the worst experience I’ve ever had with customer service. I called to make my final payment on something I was paying off and the employee who answered the phone was nice and tried to help but couldn’t so I asked to be transferred to the manager. He told me there’s nothing he can do to take a payment over the phone and I’d have to come in to kennesaw (I live in jasper) to make the payment in person. I told him I’d payed things off previously over the phone and he said that’s not how this works and you have to come in. When I told him I felt this was poor customer service he said “it’s not about customer service we can’t take the payment over the phone. Are you having an emergency that prevents you from coming here?” I told him the emergency is that I can’t be there before 6 pm as I am out of town. He said “too bad.”Side note- I called the store In norcross and they took the payment over the phone with no problem. Management sucks at bells ferry. I wouldn’t use this store.
-
October 2023 by Joe I Guess
DO NOT GO TO THIS RENTACENTER!!!! Awful experience. Missed a payment and couldn’t get back in my account to pay. Come to find out a worker had made a separate email under my name and locked me out of my own account with it and was holding my account hostage. Said he wouldn’t let me back in until I came into the store and paid in full in cash. Called corporate and was told it was completely against policy to do that and also illegal. DONT COME TO THIS RENTACENTER
-
September 2023 by Jessica Lively
First off they people I seen so far are nice I don't like the fact that I was told after after got there a camera had no charge that I had to go buy one an look for because it was common an everyone sold out. An my drive was about hour so I do believe that unprofessional I get they look for it but once they couldn't find I should have got a call the man did apologize but it not good business
-
July 2023 by Leah
Stay away from this store very rude staff especially the credit manager. Never will I shop there again
-
May 2023 by Jason McKinnon
My experience w rent a center is terrible, initially my payment was once a month, now it’s every week. I have these people coming to my home like I have a warrant every week. Very terrible people skills. I had to block the number of the store calls after 9p and the store closes before 7p. A lil less aggression could easily solve a problem. I complained numerous times and nothing u can do. Thanks for nothing
-
May 2023 by Kacy Thomas
I would give this place 0 stars if I could. We got behind 2 weeks because of an illness and when we tried to get caught up plus pay 2 weeks in advance they refused. 1 month later this guy comes banging on our door like he is going to break it down for a good 15 minutes. I couldn't come to the door because I was sick and he kept banging. When I came to the door I didn't even know who the guy was so I said I was calling the police. All they had to do is take the payment or call us and we would have nicely given the TV back. Every single person I have delt with at this place are incredibly rude. My fault for renting...go literally anywhere else but here!
-
May 2023 by Deborah MacMonegle
The team at this location has been excellent. Since Danny and JD have been here this store has improved by 100%.
-
April 2023 by Blaire Sinflower
This place is horrible. I’ve been trying to get them to pick up my TV for days. I was told an appointment was scheduled and when no one showed up, I called and was told that an appointment was not scheduled. BY the SAME PERSON THAT SCHEDULED THE APPOINTMENT. This is absurd. I’ve never met a company that didn’t want their product back. And now I will be out of town as I told the man on the phone. I want my money BACK. I’d give 0 stars if I could. They have no idea what they’re doing and lie to your face to get you to continue with a rental you don’t want. I am not paying for a TV I’m not using. Absolutely ridiculous. Do not ever use this outlet.
-
March 2023 by Angela Foster
Let me start out by saying I wouldn't have given this place a 1 star but couldn't leave a review without doing so. Rude, unprofessional, don't return phone calls but have no problem blowing your phone up to pressure you to rent more. I can say they use to work with you now they just unhelpful and plain uncalled for. Wanted to collect money for something I had to return because I m being forced out of my place all monies I had need to go for a place to live. Will never rent from here again even ask for corporate number for a corporate manager to try and respond issue and was denied access to a higher up
