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August 2024 by T 750
Great service
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October 2023 by S V P
Now that's how you treat your customers ? They can have my business ANYDAY!!! Such sweet people. Thank you for making me feel welcome?
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October 2023 by Chuck Moskowitz
Very friendly cree
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October 2023 by Cindy Clary
I love the staff
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August 2023 by Santesha Patterson V2
Now that's how you treat your customers ? They can have my business ANYDAY!!! Such sweet people. Thank you for making me feel welcome?
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June 2023 by keith graves
Take my advice and find another pharmacy. This place is a joke
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April 2023 by Loreena M.
I love this Kroger. Tonight was especially nice because even though they were super short staffed, Jay in the seafood/meat section helped us get some crab legs. Thank you! Great employee and wonderful customer service.
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February 2023 by John M.
I am a fan of Kroger and tonight I stop by here to grab some water for my hotel room. I'm a fan of Kroger's blood orange flavored water. So, I decided to head over here and get the water here.This Kroger is in the Butler Creek shopping plaza. It is an attractive store and well sized. Kroger has good deals and I have never had an issue in any Kroger. The staff here was friendly and I was pretty much in and out.All in all, I will give this particular Kroger five stars and I woukd definitely recommend it.
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November 2022 by Scot E.
I shop here often. I usually don't buy many items though. I mainly come for their prices on beer. They usually have a couple of brands in 30 packs for $20.99. You have to use your Kroger Club Card to get that price though. They have a decent beer selection. Your standards like Budweiser, Coors and Pabst Blue Ribbon. Some imports and a decent selection from local breweries. They stock a good bit of wine at ok prices. Lately, I found some Corn Tortilla Chips in the bakery section. Wow, they are good! They taste like fresh restaurant chips. Not overly salty either. I like the staff here. I've been coming for a while now and we seem to know each other. They are pleasant, friendly and efficient. They make shopping here a more enjoyable experience.
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November 2022 by Rusty N.
I have consistently had the worst possible experiences with the Butler Creek Kroger Pharmacy for a number of years. Like everyone else, I was patient during Covid, understanding the difficulty; now, there is simply no excuse. I have previously transferred every refillable medication to another pharmacy because of these constant issues. I hoped to give this pharmacy one last chance today. After leaving Wellstar Urgent Care center at 4:00pm, I called this pharmacy to ask if they could have my prescription filled so that I could pick it up on my way home, instead of waiting the normal 3-6 hour wait time. I went through the outgoing message system and chose to "Speak with a Pharmacist". Someone picked up the phone (voices could be heard in the background) and I was put on hold without being asked. I was on hold for 16 minutes, listening to scratchy Michael Jackson songs. I hung up, called back, went through the prompts again, and was immediately put on hold, again. 17 minutes later, a young gentleman from the Customer Help Desk answered. I explained that I was waiting for the pharmacist and was put back on hold for another few minutes before finally being answered. I explained my request and was told that my prescription would not be ready for at least 24 hours. I asked why the wait would be so long and was told that the line to be served was "out the door". Knowing the speed by which this pharmacy operates, that sounded accurate. I explained that I needed the medication this evening, to which the woman responded by telling me that I could have another pharmacy call and request that it be transferred. I asked how the pharmacy could get through a 30-minute hold time and she told me to call the 800 Kroger number to complain about the phone not being answered and that there was nothing she could do. By this time, I was within a mile of the Kroger, so stopped in to see if I could be better served in person. I walked through the door to find two (2) people at the pharmacy line; two people does not constitute a 'line out the door'. There were four people behind the counter. I asked to speak with the store manager and was introduced to 'Chitwood'. I explained the situation to her and she responded that she could not go behind the counter to prepare my medications. I explained that that was not what I was asking her to do, but to merely acknowledge the situation, to which she responded that she would have to speak with the pharmacy manager, who would not be in until tomorrow. I don't know if the pharmacy team is understaffed or just incompetent, but there was no reason to keep me on hold for over 30 minutes nor lie to me about the reason for the ineptitude. Waiting 24 hours for a prescription to be filled is ludicrous. I do know that, as this is par for every experience I have had in the last couple of years, I will never return to that pharmacy again.
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November 2022 by W 0
Worst experience….lazy and slow staff, it’s like dealing with a local pharmacy in middle of no where ( no phone calls, text notifications, and they don’t even bother if they have your full info in their system). Would not recommend this place to anyone
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October 2022 by Charmone Newell
I've had my pet meds filled there for the past year. They are never able to fill same day prescriptions, even though their phone refill auto voice says they can. It's a waste of gas to have to drive there twice. I will happily take a recommendation for another pharmacy that fills pet meds.
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September 2022 by Joe Crudele
Disgusted with poor service. A much needed medicine was unavailable. Understood but CONTACT ME AND TELL ME. Do not wait for me and then tell me that all "promises " can be kept. I will go elsewhere from now on.
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June 2022 by Benjamin Helton
The staff are always nice and helpful. Great pharmacy! ?
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May 2022 by Bob D.
This was my favorite grocery store and pharmacy-now, it's neither. The new store layout makes zero sense and the pharmacy here has turned into a part time business from hell-the absolute worst call-in/automated phone system on this planet. Plus, unless you use self-checkout then fall in line because you will be waiting. Yeah, I'm a Kroger man but not this Kroger-give me Wade Green store EVERYTIME!
