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December 2023 by Todd Thompson
Always under staffed and walked out twice and all they can do is apologize with no action.Very poor business model!If I could give no star I would have
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November 2023 by Chris Lewis
Everytime I walk back into a Trulieve for a Holiday “sale”, I’m reminded why I stopped going in the first place. There was a huge line and “suddenly” the computers went down. So I waited patiently for an hour while I watch staffers who obviously were not being compensated for there time to be there because everyone was on edge. After waiting patiently for over an hour, I simply asked “how much longer will I be waiting” and was immediately threatened to have to leave the establishment. I did not raise my voice but I was treated like an unruly customer. Never have I felt so embarrassed to an unknowinging crowd that was all waiting for an unknown amount of time. It didn’t stop there after I got inside I was clearly being made to wait longer than anyone else and treated rudely. So with that, there’s no way you are paying your staff well enough to treat your customers with respect especially during a high volume sale that the staff knew would bring a huge influx of customers and were obviously overwhelmed. True is nothing but trash and the bud I got did not live up to the online .
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November 2023 by Sierrah Peacock
Super friendly staff. They definitely aren’t the issue. but it’s ridiculous express gets to cut every single walk in therefore leaving us walk-ins waiting 45 minutes even when we arrived first. It should go back and fourth in my opinion or just not be a thing at all considering their very high demand in this area. Definitely not a staff issue but a corporation issue. Only dispo that does it this way and it’s not working.
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November 2023 by Amanda Chester
It's a great place to shop! The staff is always friendly (ps. You need more staff) products are great and always have great savings $$ 10/10 recommend.
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October 2023 by Cheryl Schroeder
People please look at every order you place - specially online..all ok then..BUT p/u time..they replace them - THINKING --they put the best deals aside for their friends and replace yours to lesser THC ONES...SO don't drive home without looking at your order..
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October 2023 by garrett peters
Place is garbage. It doesn’t matter if you order one item or ten items every single time I put an order in at this location it takes them 4-5 hours to put my order together, and if you show up without their text that says your order is ready for pickup, they will make you go back home and wait even longer… OH AND DONT EVEN BOTHER CALLING THEIR PHONE THEY DO NOT ANSWER. Not sure how they get so much business, they will not be getting any more of my money I will drive the extra 30 minutes to go to Wesley Chapel to make sure I get taken care of in a timely manner. Maybe their employees need to stop smoking on the job it sure does make them lazy!
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October 2023 by M R
Time is to valuable to waste it waiting for a pick up order at Trulieve. Do yourself the favor, drive to another city, get better product because you will probably finish all that before your order gets packed, or your name gets called to place an order. I feel bad for all the front line bud tenders who have to deal with patients who are upset about this. District and regional managers should be embarrassed to even mention their position if they cant get their hands dirty and help move traffic in stores. Its not just this location either, its all Trulieve locations that are like this.
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September 2023 by Connie Klaassen
I have a wonderful experience everytime I go here. I had an over the top customer service experience with Jamie the other night. Thanks Jamie but thank you to all who work there!!! Every associate I have ever encountered there has been knowledgeable helpful and friendly.
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September 2023 by Tetsuo Shadowknight
The staff is nice, yet take forever. There was 2 people when I walked in for my order and I am still waiting. It was a pickup, 2 items made 30 minutes prior.
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August 2023 by Edgh1027 Grace Miller
I just wanted to give a shout-out to Ciji from this location for being so awesome! She’s always so great, helpful and nice! Also everyone else is wonderful :)
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August 2023 by Jessica Stella
I am 53 years old, and never in my life have I received such wonderful customer service..AMANDA at Trulieve Zephyrhills was not only knowledgeable about product and pricing, she was a pleasure to deal with!She made me feel important as a customer and appreciated for my business.She happened to be the only person working in the back, so it wasn't because she was training another associate or because a manager was hovering around, she is actually an amazing employee & is what every business strives to achieve when hiring someone to represent their brand.I had been going to other dispensaries due to Trulieve being short staffed, long lines, & the lack of knowledge & the not bad but not great customer service.After my shopping experience with Amanda, I have only shopped at Trulieve since. I have not been in & seen Amanda since the 1st time she helped me, but because of that one interaction, I am now loyal to your brand.Thank you Amanda for respecting my time, my money, & me as a consumer. You truly made me feel appreciated & valued. I hope that Trulieve appreciates & values you, because you are definitely an asset & management material.Thank you!!
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August 2023 by Calvin Wyatt
Love the large selection of Flower, and you can't beat the sales!Would have gotten 5 stars, but the wait can be lengthy at times.Over all though each vist has been a delightful experience!
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August 2023 by Kelly Duncan
This store CONSISTENTLY runs these amazing deals where there is a significant decrease in price, yet NEVER have these deal’s products in stock. Whats the point of having that kind of deal if you only keep it in stock for half a day or less. Idk why this is a constant problem. I avoid this store as much as possible. Each time I go in, I am reminded of why I shop at other dispensaries in the area. I keep trying to give them a chance every couple of months and they still consistently disappoint.
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August 2023 by Timmy Twotoes
Absolutely the longest wait times in Central Florida. July 3rd and there is one person on the register, hours long wait, express means nothing they will take walk ins before you. Great product, if you can get it. And they are so slow you better get there before 7 pm or they will make you leave because they can't get to you in time. This place is a dumpster fire.Seriously, you walk into a store 1 1/2 to 2 hours before they close and get told to leave because they are so inept they can't do a job so simple you could train a monkey to do it. A minimum IQ of 72 is required to attend public school, just saying.Edit:As for your non sense reply, it wasn't a disappointing experience. It was the worst customer service experience possible. There will be no continued support and I would advice anyone else to drive 100 miles out of the way rather than deal with your trash excuse for a store.
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August 2023 by Elinette Olmeda
Definitely disappointed on what happen while I was there, I checked in online as a pickup and when I got there I checked in up front with Miss Judy. She was great. I let her know that I was modifying my order as I put on Waitly when I checked in. So I’m sitting in the lobby and I get called to go to the express room. (Mind you on the screen it said I was a pickup) I go to the atm, then proceed to go to express a little confused. The person who took care of me in express was very rude. I believe her name was Katrina? That’s what I was told her name was. But I had let her know that I was a pickup and I wanted to add two more flowers to my order. She got upset and started to dispute with me on how I checked in as an express when that wasn’t true. So I stood quiet and she went and grabbed the other two flowers I wanted to get. When she told me my order total she gave me an attitude on the price. I couldn’t understand why she was so uptight on what was going on but it had nothing to do with what I had done. I don’t know, but I used to work there. I don’t feel as though there should be any type on animosity from the employees seeing that it is a medical facility and we should be treated as patients, not just some random person from the streets. Definitely don’t wanna deal with her again whether she may be a manager or just an associate. I’ve never had an issue there until today and it was my first time ever seeing her. Maybe she should take her attitude somewhere else privately before she deals or handles any other patients.
