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June 2024 by Matthew Connors
Went into the bank to open a new account for my 15 year old daughter who's babysitting and wants to save money. Was completely ignored and then told they can only open new accounts by appointment only. Will not use and advise you use a ln actual customer friendly bank.
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March 2024 by Recaredo
Excellent customer service,one of the bank representative,Edith Karina Lopez,has been very, very nice, capable, reliable and professional.
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November 2023 by Rick Scott
I’ll take this branch over the Longwood branch with bullet proof glass. Bullet proof says a lot for the security of the Longwood branch. However, the manager had no freaking idea how to take care of customers. People in line, 2 people working the same customer-1 of them is the manager.
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November 2023 by Nelida Gomez Pulido
The best, the best customer service
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November 2023 by Troy Doerner
Quite possibly the most useless bank branch in existence. Don't expect the staff to be helpful or be able to get anything done, you're better off just calling the customer line or utilizing an ATM.
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September 2023 by Yesenia Crespo
Visited this location to do a bussines account I have all my paperwork In my hands my EIN number my sunbitz paperwork everything stating I am the owner. I put my husband as general manager in my llc paperwork witch never had any issues. As I arrived MS Vega immediately ask me for my debit card and I'd witch I provide right away then immediately she ask for my husband I reply why my husband If I am the sole owner and the irs paperwork states that she said because he's 50% owner I reply no he's not he's listed as general manager just in case I am not available he can be contacted . She started making calls immediately explaining in the phone my husband is 50% owner witch was not correct. My husband came in as her request but noticed she refused to look at my paperwork I said meam just look at my paperwork it clear says I am the sole owner she said no I cannot open an account for you period . I feel so embarrassed as I been with wellsfargo for over 15 years paid a mortgage and a was with Wachovia before they wellsfargo even took over. I went to another location and I opened an bussines account with no issues my thing is you shouldn't have people that does not want to work for you. This is been the worse experience ever had and as a bussines owner this is just above and beyond wrong I have my paperwork in line why Ms vega did not want to open my account?
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July 2023 by Kimberly Herold
Slow service
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June 2023 by John Anderson
This branch has a few very, very good employees.I've banked with multiple Wells Fargo branches over the last 20 years for several business and personal accounts. Normally the branch manager is very friendly and hospitable. I've used this branch for about 6 years and not once has the manager said hello or acknowledged me.I use other banks and am not a huge fan of WF in general. I echo a lot of the frustration shared in other posts. If I didn't live close to this branch I wouldn't use it.
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June 2023 by Lo Pez
Stand in line for over 10 minutes and never been acknowledge by anyone, 5 people behind counter kept chatting and laughing, WOW this really tick me off and left! This branch is a JOKE!
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May 2023 by Shahira Adel
The manager was incredibly not to the point at all really this is the worse experience for me ever since 2008 with the bank
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April 2023 by Rose Irby
Usually very convenient. Lately the drive up ATM has been running out of cash on the weekend.
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January 2023 by Matthew Deckman
Incredibly unprofessional branch manager has one of our employees calling me/the owners on a Saturday morning, said it was "just protocol" to refuse to cash a company check, when it was clearly for a very different and more sinister reason. He had the employee reach out before he called the signer on the account. Even after being informed that it was a legitimate check being cashed by an active employee, he made said employee wait 30 minutes for their check, for reasons I think we could all infer. I've contacted the District Manager for further assistance. Unacceptable behavior from a representative of your company at a management level, embarrassing. And according to a couple dozen reviews preceding this one, not really out of the ordinary unfortunately.
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January 2023 by David Arencibia
There’s something about this branch I just always leave there thinking I’ll go To another Wells Fargo next time even if I have to drive out of my way. A higher up for sure needs to have a staff meeting at this branch.
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January 2023 by alfredo bacci
This branch is not good at customer service, they never answer the phone, you drive in person only to find out the manager did not go to work and it is the only person that with the authority to help. Very disappointed.
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September 2022 by Claudane Manigat
This Branch had me scheduled an appointment for something that could have done the same day, I went to another location my issues was address at the moment. And please, the banker had me with the teller, teller refer me to the manager in order to make this appointment. However, the truth is they navigate thru their busy day quite well.
