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September 2024 by Cristal Morales
Wonderful customer service! Pretty straight forward. The deposit is a lot less than renting from the airport and so are the rental rates. You may also use your debit card as long as your rental reservation has been done 24 before the pickup day. Deposit is higher with debit card but it's refundable at the end of your rental as long as everything is ok.
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August 2024 by Timothy Allen
Rented a Ford fusion for a two week trip and my experience was great. The staff was excellent. Pick up and return was under 15 minutes hassle free. If you need a car this is the spot to go.
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July 2024 by Hugo
The Tesla is an amazing car , and the customer service in Winter Haven was excellent. If I have to rent again, and being in this area, I have no doubts where to go, Hertz. I recommend it.
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June 2024 by Paula Allen
The people there are so friendly and helpful. I won't rent from any other location but this business. And I'm spreading the word of their professionalism and choice of vehicles and how simple they made the renting process, unlike other places I have dealt with in the past. I highly recommend this rental agency!!
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May 2024 by L J
I went to pick up the vehicle as a loaner while mine was being repaired. When he told me what HE wanted to put me in, I refused the vehicle due to its small size. It was at this point that his entire attitude changed. He went from friendly to seeming to act like I was inconveniencing him. We agreed on an SUV, which he didn't seem very happy about.
The interior was clean but smelled of marijuana and a very strong air freshener. The windshield was covered in bug guts, which made it hard to see. I had to stop at a gas station on my way home to clean it. The inside windshield was nasty and hazy. So, I had to clean that too. The oil change alert kept coming on. Which I was told was nothing to worry about because it had a recent oil change. The tire pressure alert also kept coming on. Again, I was told not to worry about it. I checked the pressure in the rear drivers tire, and yup, it was low by 15 psi. So, I put the correct psi in it. All this happened on days 1 and 2 of having the vehicle.
When I returned it, I had it washed, vacuumed, and cleaned the entire inside of the vehicle. The guy thanked me for cleaning it. Which was nice, but when I mentioned the condition I got it in, he said nothing. Not even an apology.
{I've included pictures of how dirty the outside of it was. Also of the damage, even slight, when I got the vechile. I wasn't taking the chance that they'd try to charge me for any of it.}
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March 2024 by World Nation
Let me start of by saying we were in need of a large suv to pickup family from the airport came here on a Saturday to pick up a large suv but was told it was not available but offer to give us a very nice 2023 Jeep grand Cherokee l 3 rows very nice and luxurious and gave us a great deal we couldn’t say no and keep in mind this our first time renting from hertz and will definitely be back soon for all my needs anyone plesse don’t let the comments fool you guys because I came and was impress with top quality service and helpful and honest these guys are
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February 2024 by Jeannie Johnson
Worst customer service I’ve ever had on a rental. Car smelled like a cigarette. Dings everywhere. Now $220 to modify the drop off location - 1.5 hrs away??Found this out after spending an hour on 2 phone calls to the 1800 # with rude reps after my rental record # could not be found using their website OR APP.I’ll never rent Hertz again
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February 2024 by Ohana Homecare
If I could leave to stars I would!! I came in under a insurance claim they put me in a Kia soul when my reservation was for a large suvBut was given a Kia that gave memultiple problems I tried to switch the car twice and they kept saying they didn’t have any vehicles well the next day the car broke down in the middle of the highway and I was stranded with my kids that couldn’t make it to school due to this unsafe rental that was provided to me from this location I was on the side of the road for hours with two two year olds and was advised that I had to wait on the tow people to arrive before leaving.. don’t rent from this location or hertz.
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February 2024 by Matt Murphy
Very customer friendly
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January 2024 by Stephen Daggett
Great people working there... Hertz has a really good manager at this location.
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December 2023 by Ben Butler
Worst rental experience I have ever had reserved a car through insurance the gave me a car with bad rear brakes in desperate need of alignment and a damaged rim that started leaking on us after the bead de seated. This morning after dealing with this another tire tire has gone flat same issue on the back of the rim where we couldn't see it on pickup. And to top it all off the dash lights are flickering now. And I got a message that the car is 3k miles over due for an oil change. Will not be using hertz ever again and will not ever recommend them to anyone.
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October 2023 by Nancy Shepard
The Hertz at the Winter Haven airport is worthless. I had an 8:00am appt this morning to pick up a car. They called at 7:45 this am to let me know that they won't have any cars until 11. I have to be at a meeting in Tampa at 10. Why didn't you call yesterday to let me know so I could make another arrangements? I will never deal with you people again as you are very unprofessional and don't have a clue how to run a business!
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October 2023 by Familia Olivo
¹the attendant Jeremy was great. Made my process very simple and fast.
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October 2023 by Michelle
Worst rental ever! This would have been a convenient location but I will never return or do any business with Hertz! Vehicle smelled like a vintage ash tray! Gave me headaches. Fuel in tank was overestimated by the person checking me in. Trying to get me to return it more full then it was or get charged! Tried to strongarm me into additional insurance. Returned it today and told them about the smoke and he told me they have to rent them out like that. I asked well how do you know if it was me or the 4 people before? Also why charge $400 smoking charge but not get the vehicle fixed and smelling free of carcinogens! This sounds like fraud! You charge someone because they didn’t listen to rule and return the vehicle smoked in but you don’t correct it? What if I had kids? Awful experience all the way around. Learned my lesson! Won’t be return here or another Hertz location in the future. I had family coming for Xmas and already canceled those reservations. Go with another location at least and screw Hertz! They did nothing to fix the problem!
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October 2023 by Ron B
Not only did I put way more gas in it then when I got the car but but also did there job and Cleaned it before returning it I say there job because there was cigarette butts in there had they cleaned it wasn't hard to notice... Mike charged me a extra 160 buck and refused to do anything about it... hertz is a joke I will no longer be going there. Mike at the winter haven located was disrespect idk why he's still got the job there. Either way not my problem. Not getting my business anymore...
